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    Rolling Stone Realty, LLC

    5.0 (1 review)
    Open Open 24 hours

    Services - Rolling Stone Realty, LLC

    Buyer's agent

    Listing agent

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    11 years ago

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    Alex Rubin Team - Douglas Elliman Real Estate - Long Beach, NY, The Renaissance Located at 170 W Broadway, View From Terrace

    Alex Rubin Team - Douglas Elliman Real Estate

    (10 reviews)

    This team is fantastic!! Monika Dvorak was my broker for the sale of my home & purchase of a condo…read more She is patient, understanding, extremely knowledgeable, honest, listened to my concerns & most of all, explained the buy/sell process. She & Alex were always available by phone & definitely looked out for my best interests. I would highly recommend this team... they will go out of their way to make it work for you.

    My husband and I are from out of State & contracted with Elliman on 10/21/16 to secure a rental due…read moreto job relocation starting 1/01/17. We needed it by 12/15/16. 3 weeks later on 11/28/15, our agent had the gall to deliver incomplete paperwork to the Condo assoc, which was denied. We received the same incomplete papers 2x but I filled in as much as I could and faxed it back to the agent with a cover sheet including my dissatisfaction with the entire situation and included "Attn: Barbara", the office manager. I was still so upset I called to speak with Barbara who at the time didn't really seem to care. Batyah delivered the same incomplete papers again. By now a month and a half passed and my husband and I were no further along from when we first walked into the Elliman office on 10/21/16. 12/02/16 our so-called "experienced agent" submitted incomplete forms to the Condo Assoc again; they rejected the paperwork for the 2nd time. Dec 2nd I called the Long Beach office wanting to speak with Barbara, the office manager. She was not in. I explained to the receptionist I needed to speak with Barbara immediately. I was told Barbara would call me back. She didn't. On Dec 5th Barbara finally called and apologized for not being involved sooner. She, personally, told me she was waiving "the fee". Barbara also told me my agent would no longer be working with us and that she (Barbara) would get someone else from the office to finish the rental process. Barbara chose Robin, who was the unit's listing agent. Robin should have been the one responsible for providing Batyah with the landlords info so that we could have completed the necessary paperwork in a timely manner. Due to errors on the part of the Elliman agency, they weren't able to meet our deadline. We made several trips back and forth from MD in order to secure the unit. We finally were approved and met with the Condo Board on 12/29. Robin contacted my husband about 3 certified checks, but we were under the impression she made a mistake because Barbara, the office manager, told me she waived the fee. I called the office but Barbara wasn't in. The receptionist said she would have Barbara call us. Barbara called while we were in the bank. Barbara agreed and said she told me the fee would be waived but that she only meant my agent and not the listing agent. She then told me I should have questioned her about it. I asked why would I question you, "you told me you would waive the fee". I said both agents work in your office. After I contacted you about the issues back in November and December, you should have overseen the agents to make sure everything was corrected so we could move in when we were expecting to. I said you're their manager, you should have made sure they were working together so there would be no other issues. Barbara needed to talk with Robin & said she'd call back; she didn't. We wanted to do a walk through before handing over the checks. The listing agent refused and told my husband we could have the keys after we paid. We then found out Elliman didn't have the keys. It got worse. We waited for over an hour in Long Beach and never heard from either woman. We were supposed to leave for home Friday morning but we unable to because of their unprofessional issues. Late Thursday afternoon my husband got a text from Barbara threatening to re-list the unit if we didn't do what she wanted. 12/30/16 I contacted Elliman's corporate office in Huntington regarding the issues we were having & at 10:15am spoke with John Succosco, Elliman's LI Manager explaining what had transpired. He seemed to be genuinely interested in helping and told me to give him a couple of minutes and he'd call back. He didn't. About 45 minutes later Barbara call to set up a walk through. I got a call from Succosco around 2:30pm on the 30th telling me he heard we got the keys and he was happy the issues were over. I told him I was disappointed he had Barbara call us and was surprised he hadn't gotten back to me himself. Then I said you didn't listen, the keys were never the issue and I hung up. We will not use Douglas Elliman again & won't refer anyone to them either. We should have used Rona Schattman at Coach Realtors, a trustworthy realtor.

    Rolling Stone Realty, LLC - realestateagents - Updated May 2026

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