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    Roller Hutt

    4.5 (2 reviews)

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    14 years ago

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    Pure Energy

    Pure Energy

    1.0(2 reviews)
    0.9 mi

    DO NOT BUY an - Eden Pure US 1000 I bought an Eden Pure from…read morethis store September of 2011 and it has been in the shop going on FOUR times now. This particular unit has the electrical outlet that heats to the point of being dangerous, I've read other reviews where it has ruined the outlet, wall etc. The reason I touched the plugin is because this unit has consistently blown COLD air, all two and a half years I've had it. This time when it came back from repair it blew cold air within 30 minutes. NOW for the fourth time it is being hauled off again for more "repairs." It was $299.00 and I've asked to have the unit replaced or have my money refunded and I'm always transferred to the main store who refuses to do either. "You are still under warranty" is the response. IF a purchase does not work in 2 1/2 years with four times in repair, this company is NOT a company you would want to deal with in any way shape or form. I went online to I believe Walmart, purchased a LIFE SMART (smaller unit) infared heater on sale, it has 3 settings, economy, med, high and it has worked like a champ! My electrical bill stayed the same with this smaller unit and the plugin has stayed cool as well for the month I've had it while the Eden Pure has been on the UPS truck and in the Eden Pure shop.

    Do not do business with these people. Their customer service policy is NOT. We ordered a new unit…read morewhich arrived defective. They replaced it with a refurbished unit that was also defective. And, then did nothing to expedite a replacement. Their entire return and replacement process takes in excess of 10 days and there is no to make the customer happy.

    Roller Hutt - hobbyshops - Updated May 2026

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