Recently, I was changing my engine air filter when my Phillips head bit accidentally fell into the…read moreengine. After searching for it with no luck, I called my longtime mechanic, but they couldn't fit me in until the following week. I did a quick search and ended up calling this shop--they were able to squeeze me in that same afternoon. Not only did they find the missing bit, but they were also incredibly kind and completely nonjudgmental about the situation. The team was friendly, professional, and even shared a laugh with me about the whole ordeal. I truly appreciated their help and would recommend them ten times over!

Great experience, quick tire repair, fair cost. Took a minute for the guy at the counter to warm…read moreup, maybe he was busy, but ended up being very nice. I'll go back for sure.

Solid spot for tires , ordered off Goodyear website and made installation appointment online, all…read morevery easy and straightforward. Came in 8am on a Saturday right when they opened and they got me going pretty quickly within 2.5hrs. The staff were super helpful and informative, updated me and explained the work. The prices for the tires were reasonable along with the the price for labor for installation and an alignment: very pleased with my purchase and experience here, would recommend and come back for tire installation

Alexandra assisted me with tire repairs multiple times this year and went above and beyond to…read moredeliver exceptional customer service. I really appreciated the care and attentiveness she provided me to ensure my car and tires were taken care of. I highly recommend Alexandra and her shop!

Order tires from tire rack and had them sent here for install. It was super fast and easy to set up…read morethe appointment. Day of I showed up and everything was on time. Four tires installed and alignment were done in about 2hrs, price was as quoted and reasonable. Did have an issue when I left with tires losing air but I contacted them and brought my car back and they fixed the leaking issue immediately. The work here was fast and good and their customer service was excellent. I felt like they cared about my issues and took care of me as a customer. Would recommend this place and will return for future service.

Sep'24 visit, the guys are awesome! They saw me same day and removed a nail in the outer wall…read more Checked everything and done in an hour...they are the best!!

The prices for your tires are nowhere close to being competitive with other sellers. For example,…read morethe Arroyo Grand Sport A/S 245/45R18 ZR 100Y XL tires sold by you are $157. Sure you offer $20 discount to bring the price down to $137. Look at these other options: Priority Tire ($84), Walmart ($80), Ebay ($90). NewEgg (predominately sells IT products, $93). I priced these same tires with other vendors (online and local), the trends with the comparisons and results remains the same. Also note that shipping/delivery is free with the other vendors. If that's the case with your tires, then I would hate to see how your other offerings compare to other vendors. The only positive aspect regarding the transaction with NTB/Mavis was the customer service provided Casandra. I wish I could provide a last name but I don't have that information. She was very courteous and provided timely status updates. Cassandra also mentioned and suggested using the online rebates. She was very communicative throughout the whole process. When it comes to recommending NTB to a family member or a friend? NO, I would suggest that they opt to get their tires from another vendor. It was VERY disappointing to see the huge difference in the price comparisons when I returned home. Hopefully this survey gets to the right person in your organization who could change your strategy when it comes to pricing. I do plan on checking Yelp and Google reviews to see if others express this same sentiment. If not, I do hope that posting my experience will save others time when they search for information on those popular review sites.

The good is they claim they can get you in fast, they do, but youre then waiting for ever. I had…read moreset an appointment time, and when an hour had gone by and I questioned when my vehicle would be brought in, I had an appointment. He said, yeah, the appointment just saves you the the spot? Where I come from an appointment with the time, It's just that an appointment for that time! I just needed a nail removed and my tire plugged and was there almost two hours. The cost was not bad at all.Their prices seem pretty reasonable. If you have a decent amount of time to wait around, I do recommend this place. But if you're in a hurry, I'd suggest avoiding it If you could.

Tires Plus to the rescue! One of my (old) tires blew out on the highway late Saturday night, so I…read moredesperately needed new tires on Sunday. They were able to fit me in that day and had my car ready to go in a few hours. I was told about 2.5-3 hours which was exactly how long it took. They were great about sending email communication and called when my car was done. I'm grateful that they had my tires in stock. No complaints!

They were able to see me the same day and fixed my tires in a few hours. They were pretty busy and…read morehad to walk me in. And it was covered since I purchased the tire from Firestone.

I was complaining at work about my experiences getting oil changes at the dealership, and little…read moredid I know all of my coworkers go see John for their car maintenance. Directors that have been with the company for 20 years drive in from Bethesda for him to work on their cars. With the glowing recommendations I made my next oil change appointment with him. I dropped my car off in the morning and it was ready by lunch. They did a standard inspection and I walked away only spending about $150 on an oil change and new headlight. I am used to spending $900-$2000 every oil change. This was such a relief to my checking account. I will certainly be a returning customer, and am thankful to be done with the dealership! .

Met and exceeded expectations. Thoroughly know their business. After the alignment service, the car…read moretravels straight as an arrow.

I have been a Precision Auto customer for decades, for really my entire lifetime as a driver. Just…read moreabout everyone in my family is a customer as this point, and that includes both sides of a large family. I wish I knew enough about the nuts and bolts to convince you categorically that they are the best, but here's what I can say: I do remember not long ago that they won what I understand to be THE national competition for best auto shop in the country, and I have to imagine that was a pretty big deal for a family-run business. So if you're just looking for people who know what they're doing, well that should be enough right there. I can tell you that they are the type of people who remember your name when you walk in, and that you will most likely have a few laughs while you're there. How often can someone say they have fond memories of getting their car repaired? I can, and I'm smiling right now thinking of how much my Dad loved talking with them about the world, and pretty much everything in it by the time we left... They have guided him and myself over the span of two vehicles each. Come to think of it, that's pretty good for over 30+ years, especially when we're still driving the latter two. Not to mention the first one I bought was, we'll say: not a good year from not a good company. They cut me so much slack, and put in so much extra work on that car for me. The hardest part for them though, had to be convincing me to buy a reliable, maintainable car next time, and convincing my Dad when it was time to let go of the truck he took such good care of for such a long time. In my case, it was a matter of helping me understand which makes and models not only last a long time, but will also save me a bunch of money over time. Such is the case on parts and labor, when the parts are easier to get, and the car is easier to fix, DUH... For my Dad, it was a matter of bedside manner, explaining that we've reached that time when the repairs are going to start costing more than the vehicle is worth. I say all that, because one way to tell whether someone is honest or not, is if you can point to some advice they gave you at the expense of their own profit. In a world where honesty is not a given in any industry, I think those are pretty good examples of where it still exists.

Honest, Reliable, and High-Quality Auto Repair…read more This family-owned auto repair shop is as good as it gets. From the moment you walk in, you're met with friendly, professional service and a team that truly cares. They provide honest assessments, clear communication, and high-quality workmanship without any pressure for unnecessary repairs. They are so good that I live an hour away and still bring my car to them for repair. Throughout the process, they keep you informed and take the time to explain everything, so you always know what's going on with your vehicle. Their attention to detail and commitment to doing the job right the first time set them apart. If you're looking for an auto repair shop that values integrity, reliability, and top-notch service, this is the place to go. Highly recommended!

Excellent response time. Prices felt honest and reasonable. Convenient drop off/ pick up service…read more Can do everything online! If you choose to wait, there are snacks and drinks provided, along with tv and free wi-Fi. I am now a customer for life!

My favorite place to go for auto repairs and services . Honest, knowledgeable and friendly staff.read more

Kevin and his amazing team are 100% focused on top quality customer service and consistently…read moreoffering very fair value. They offer from tire rotation on every set of new tires. This is the best place in Montgomery County for new tires!

At Hanagan's they will get the job done The staff are very awesome people and very knowledgeable…read morein their work.

Came here to get my tire balanced and to check for a slowly I think I had but they were backed up…read morefor another two or three hours so I could not use this service however I must say that the gentleman the counter was eager to try to fit me in even though there was a truck and a passenger tire replacement in front of me but breeding the reviews and experiencing how the matter is I'm towards their customers upon greetings and trying to get things scheduled has me believing this is the tire shop to come to when you are in georgetown. Definitely will be back when I have more time. Thank you for the valve cap

I'm new to the area of Germantown. I was having issues with my front tires and found this tire shop…read moreonline. I'm glad I found it. Once I arrived at the shop, Lucas was very professional. He was able to answer all my concerns regarding my tire issues. If I ever need any assistance, I know just the right place where to come to. Thank you again, and you guys rock!!!