I have been a customer of Rogerson's for over 20 years. It is a very friendly, family owned business. They have made a variety of ankle braces and orthotics for me. I have always been pleased with the professional care that I have received. read more

Heartless and Unprofessional. Went to see Tyler to replace current orthotics. I was suffering from a lot of foot pain and I couldn't adjust to new orthotics. After trying a softer pair that they offer, Tyler said he could make a pair like the ones I had. What he made was uneven, had sharp points in the plastic frame, and was so thick in the forefoot I couldn't fit in my shoes. After an adjustment to the forefoot, I was able to wear them, but I quickly felt heel pain. I brought them back to ask Tyler to raise the heel and smooth things out. But Tyler said that was it. Basically, take it or leave it. He refused to work more on it. I was forced to take a 1/2 refund, meaning I paid $175 for nothing. I should have argued for a full refund, since it was Tyler that gave up, not me, but I was so sickened by the whole thing I just left. It's clear that Rogerson didn't really care about me, and helping me get rid of this foot pain. Despite the fact that every time I had to go back there I was friendly, polite, upbeat and thankful for their efforts, they just decided I wasn't worth it. They saw me as someone costing them time and money, not someone who really needs help. Really a lousy approach for a health care company. Shame on you, Rogersons! read more

The Absolute best Orthotic maker within 100 square miles ! I am wearing 2 custom made articulating ankle braces made by Rogerson for bilateral posterior tibial tendon damage. I was in today to get some routine maintenance. One brace is 4 yrs old the other one year old . Some straps and padding replaced and they are as good as new. Also got fitted for 2 new knee braces today, and had an fitting adjustment in my older knee brace ( which came from another source but they fine tuned it for me (and spent a considerable amount of time working on it to make it fit correctly ) The amount of time and care spent with me personally in measuring and sizing and fitting all of the braces , and on today's maintenance visit is just not seen anywhere in this industry. Some history : the first foot surgeon I went to was not picky about where I had my first ankle brace made about 5 yrs ago . I went to a National chain of orthotic makers. They spent little time with me , and the product I received was made of too thin of a plastic shell so it deformed out of shape when I wore it, also they provided me with no arch support , which was odd because in my condition the arch is completely fallen because of the tendon that holds up my arch was ruptured. They assured me everything was fine , I wore it for a few weeks and my condition deteriorated significantly because of the poor design and no arch support. Oh yes and this brace does not allow your ankle to bend which aggravated my then mild knee problem. Finally I got the surgeon to make them remake it with a thicker plastic shell and an arch support. They provided this second time around brace with a thicker shell but a flimsy arch support that would not hold my weight (250lb at the time) Again my condition deteriorated. Frustrated I went to a new surgeon , this time a Harvard Proffesor of foot surgery . He re-evaluated me and my brace which he recognized as a poorly made disaster. The Harvard professor of foot surgery told me he uses one place and one place only for foot braces and that is Rogersons . I went straight to Rogersons for my new brace. The level of service was beyond anything I could have expected . It took a few visits to get the brace fitted perfectly (and it came with a beefy arch support ) . Peter Rogerson was not happy till it was perfect . My other ankle got damaged at work , and because it was a workers comp case I had to see a different surgeon , but this fellow was also a Harvard Professor of foot surgery , but at a different hospital than the other . Guess what , he also only recommended I go to Rogerson for my other foot brace. I received the same care and service on my second Rogersons brace that I received on my first from them. My experience at Rogersons has been with Foot braces and knee . I know they make and fit artificial limbs and many other types of braces. I feel comfortable extrapolating that one will see the same care and service with other braces and artificial limbs that I received with my braces. Bottom line if you need a custom foot brace do not waste your time any where else. There is no better orthotic shop than Rogersons. read more

I've been a patient at Rogerson orthotics for several years I've never had an issue with anybody there they're all nice and polite even when I lost my second leg and was in a wheelchair they put out of ramp so I can get in never had any issues everyone's been friendly the owner is very nice friendly can speak to everybody in that gets along great I highly recommend this place if you looking for braces or prosthetic for your leg or your arm Jason is the best and so is Steveand Tyler is great too paulus fought for me every step of the way along with my insurance company fighting to get what I need to be able to walk again I cannot say enough good things about the people in the services that they provide I highly recommend this place because it was out because if it wasn't for this place I wouldn't be walking I be crawling around on the floor like something out of The Walking Dead read more

Full disclosure: My experience with Rogerson Orthotics so far is pretty mixed, and still in process. I'll update this when I have more information. My podiatrist sent me to Rogerson for new orthotics and a hinged ankle brace. (Normally, I'd get them through my podiatrist, but MassHealth has specific vendors you have to receive braces/orthotics through.) The Good: John, their Certified Orthotist, seems competent, compassionate, and patient. The work they do in-house seems pretty good, though they have different ways of making their orthotics than my podiatrist, and I seem to prefer my podiatrist's style of orthotic*. The Bad: Their oursourced manufacturing office is deeply disorganized, and when they make mistakes, the front office is bad at staying on top of it. Context: The manufacturer sent me either _someone else's brace_ or a brace to someone else's measurements -- which we found out at my fitting, requiring a third visit once my _real_ brace was made. This was especially an issue as I only had about a week or so before my schedule would make it hard to find a time to come in. Rogerson was apologetic, and immediately both got the manufacturer on the phone and recast my foot. I asked how long the new brace would take, and they said it would probably be in around the middle of next week, so we scheduled for the end of the week to give us some flex time. I called the day before to confirm, and _was told that if it wasn't ready I would have been called that morning_, but she'd check . . . and after coming back from hold, was told it _wasn't_ ready despite what she said before putting me on hold. They were now on the phone with the manufacturer _again_, and would email or call me once that call ended to schedule. I took this as same-day, and when I didn't hear back, called the next day to check. All they said was that the manufacturer _didn't give them a date it would be ready_ (!), so they didn't call. Pretty put out at this point, I reiterated that I was now in the timeframe that made it harder to make appointments at all, and it didn't sound like their manufacturer was going to GIVE them a set date, so didn't it make sense to just schedule? It was only at that point that they said the manufacturer gave them the broad date of 'middle of next week' and if I scheduled after that, it should be fine. Had they called me the day before to say that it wasn't in yet, that they were checking with the manufacturer, and then called back to say they were given a rough timeframe and we could schedule any time after that, I would have been completely satisfied with them, if not their manufacturer. But that would require a certain degree of staying on top of their outsourced work that I just don't think they have. * - To explain: The lack of material between their heel posts and the arch gives the midfoot less firmness than I'd like, and the padding on top, while likely intended for comfort, makes it feel flatter. I seem to prefer casting my foot in a neutral position not bearing weight, with a shape that shapes more directly to my foot; this style leaves me feeling like my balance and my grip while walking is worse. read more

I have been a patient at Rogerson Prosthetics for 7 years. I am an Above the Knee amputee, and have worked with Jason and the team at Rogerson for my entire time in Boston. I am 32, and have had my disability since birth. This is the best care that I have had in my life. The team here is a family business, and care about there patients like they are members of their own family. We have fought insurance companies together, and really been an active member of the disability community. Highly highly recommend!! read more

Personalized, compassionate and respectful care. They are simply the best! They have become family to me. I would not have a productive and enjoyable life without them. Highly recommend without hesitation. read more

Rogerson company is a fabulous. 3 generation family company - so careful, attentive, and EXPERT. Incredibly Ethical. https://www.rogersonoandp.com/ I was fully expecting I would be told I need new orthotics. Surprise ! I don't. My own orthotics are 3 months old. Mr. Rogerson examined them in terms of structure. Mr. Rogerson gave me ideas of what else I can do for comfort and health. Also ideas what to do to prevent existing problem ( which has not been treated in the past ) from getting worse. Rogerson family likes their work - do it at such reasonable price. The support staff like Gladys are attentive and focused. The work is done on site, which is a huge advantage. To top it off, Mr. Rogerson responded immediately to my email asking a question about a product ( not made by Rogerson ) he suggested during my appointment, and whether I should wait to try it until my Boot is removed. As a pedestrian, I was the victim of a serious accident 14 years ago, at risk for amputation at the knee. Georgetown Hospital, Washington DC saved my leg. I moved to Boston 3 years ago and it has been a huge challenge to find truly knowledgeable professionals in Orthotics and related issues. Rogerson is it ! Lilian, Ph.D. read more

I've been going to Rogerson Orthotics and Prosthetics for the past two years. I'm a very active, bilateral amputee with knee issues that make fitting my BK side an extra challenge. Jason and Tyler go above and beyond in getting my fit correct whether it's for walking, hiking, sailing, or rock climbing. Lose a screw in Mexico while hiking a pyramid? Crack titanium parts while climbing? No problem. They'll be amused at the new and inventive ways I have of breaking things and step up their game to fix them. read more

My name in Ilona Kloupte, I was going to Rogerson couple of times. Both times I had a normal relationship with personal of this business. I specially liked the secretary who worked there for quite a wile, She always helped me to get through the door to come in. I have a health problem , I was paralyzed on one side of my body, used the weal chair before, now I am using the cane to walk. This office is not equipped for handicapped people. Start fro entrance door. One step up and you have to open the door to enter. The door does not have a stopper, it is on the spring: therefore in my case somebody should keep the door open an other person has to help me to come in. The last time we should come, there was same struggling situation, only the new secretary was there staring through the window how me and my mom trying to get in, she even did thing to get up to hold the door. I started to scream "does anybody can help me?'' The owner of this business ran out and yield at me that I make trouble. What a turn around?!? After all that was my fault. No more I am coming to this office , no more! read more

Well, it took a while - over a year - but I did get a call from management inquiring as to my experience, and expressing their commitment to their customers. Hopefully, my prior experience was not the norm. Toni read more