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Wall Prosthetics & Orthotics

5.0 (1 review)

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12 years ago

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Cornell Orthotics & Prosthetics

Cornell Orthotics & Prosthetics

1.9(8 reviews)
5.0 mi

As far as I'm concerned they went above and beyond to make sure I was a Happy customer. Everything…read morewent fine with the fitting and delivery of my Brace. I used the Danvers Office and Marc took great care of me! Brace fits and works great.... Believe it or not the real Pleasure was dealing with the office after I got the Invoice... Because of the Large deductible on my Health insurance Nothing was covered on the cost of my Brace ($850. +) After fighting and (as usual) Losing with my Ins. Company I called Cornell's Office to see if I could set up a Payment plan. They could not have been easier to deal with.... Their main concern was " How does the Brace feel" and is it helping .. NOT How and when are you going to pay for it.. What a Pleasant Surprise to deal with an office that was really concerned with Health Care first and Payment second!!! Cornell Orthotics and Prosthetics is a breath of fresh air in a very screwed up Health Care System in this State!!!! Thank You for being so understanding and Helpful !!! Tom

we were referred to Cornell due to it being in the same building as MGH ortho. the receptionist is…read morerude and you are unable to understand her half of the time. Appointment scheduling is very flexible I will give them that. We are now on week 3 with no up date but it shipped. I'm sure she could easily look up tracking numbers but why would she try to improve her customer service when it seems like she does not want to be there anyway. This is a standard that needs to be changed do not say you be will be back in two weeks to pick up the brace when in all reality you will not .After we receive the brace we will be switching to a different orthotic provider just to make sure things are done in a timely and efficient manner also to not have to deal with a rude receptionist.

Wall Prosthetics & Orthotics - orthotics - Updated May 2026

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