BEWARE OF ROGERS HOME SERVICES I live in Ottawa and I have Rogers home phone, Internet, and TV service for eight months. The first 6 months I had a great deal paying $200 but after that my bill have double they are charging me for services from 2-3 months before stating that's how the billing works so if u go over your Internet usage in nov you will be charged in feb I returned 1 next box and still I'm being charged for it. Rogers home services has been the worst company I have ever had to deal with and would not and will not recommend rogers to anyone. There customer service is no help dealing with the issues of me being charged 3 months after the fact. All they had to say is the next bill will be back down to normal rates but is it really? No it won't be. 3 months left and I will be cancelling my services. If I had the choice of not giving them a star they would of got zero and a 100 thumbs down the poorest service ever PLEASE BEWARE OF ROGERS HOME SERVICES AFTER YOUR FIRST 6 MONTHS THEY WILL SCREW YOU UP THE A** read more

I've been with Rogers for 10+ years and for the first about 7 years they were awesome. the last few years they have been horrible. overcharging for nothing. Promising credits and then not giving them. just saying that there are no notes on the account when I had specifically asked for them to be put on. Garbage company. I 100% recommend going with another provider read more

They are the worst company ever. If you sign up with their contract they will just own your life and make you as miserable as they can. They will charge you unfairly and their sales team will totally lie to you to get you hooked up. Never ever pick Rogers as your wireless provider. read more

ROGERS IS THE MOST TERRIBLE COMPANY OUT THERE!!!! Customer service is awful! Service itself is horrible. They trap you into contracts that suck your money and provide nothing of quality in exchange for it. DO NOT USE ROGERS SERVICES!!! YOU WILL REGRET IT! read more

Rogers simply does not work. I have never had anything but problems. Cable, phone, internet - their services do not work. I have cancelled everything but my cell phone and now that too is not working. As soon as I can get out of that contract, I intend to never use any Rogers service ever again. read more

Rogers bill issues anyone?...LOL of course you have issues with billing - just go on the BBB website - there are 356 coomplaints about Rogers and 219 of them are billing issues. Any questions? The problem with Rogers Communication is there is No Communication in the company. Every time you call in, you are given a different answer. You are also held accountable for what he agent writes in their notes. If the agent tells you you will pay such and such or get such and such credit, you will not get it, because it's not "documented" in the call and quality assurance (all calls are recorded - is not true either). I was told my bill would be 119$ per month and had a credit of 89$ - yet I got hit with a bill of 320$. I spoke with a manager who told me I was SOL because the agent didn't document this in her call and she couldn't trace call monitoring because I didn't remember the agents name. Unfortunately, if you are a Rogers customer, you are also accountable for what the agent writes in their notes. It's the only company I know of, where the customer has to prove what the agent said during the call. They also won't cancel you either. If you owe a bill - even if it's just the current bill an your not behind, they will let the bill rack up until they send it to collections and only then will they cancel you. This is against the law, but they do it anyway. They should change the company name from Rogers Communications to Rogers Lack Of Communications as the name would fit them better and be more accurate name for them as it reflects more of what they stand for. Rogers charges you what they want when they want and what you are told on the phone will never match what's on the bill. They have the worst customer service in the entire world and should close their doors. They don't deserve customers, cause they have no respect for them. My suggestion close your account. I recently upgraded from limited internet to unlimited internet. To do this I needed to get a new modem. I was told one would be shipped out to me (I live in a rural area). After 5 days, still no modem. I called and was told that the courier service cancelled their contract with Rogers and they'd send a tech between 8 and noon. I waited til 2pm - he didn't show up. I called and I was told there were no service calls placed for me. They opened a new call between 12 and 5pm. I waited all day, tech did not show up. I called again and was told I was courier and they needed to ship one to me. After I went through the whole scenario a 2nd time - I was told to pick up the modem at a Rogers store (which is 25kms from my house). I picked it up and gave them my old modem. I got home and my new modem wasn't working. I called again and was told that because I'm coded as courier and instead picked it up, they couldn't add my new modem to my account, and they would need to courier one out to me. (can you spell CIRCLE)? anyhow - after arguing with them that I wasn't going to start at the beginning of the CIRCLE again, they finally got my modem to work....however my 320$ bill also included a 25$ installation fee for a modem I picked up and installed myself. I guess when you budjet you should always Pay yourself first. read more

I have been a rogers customer for ten years out of pure laziness to change. My internet never works! I get Shomi for "free" which never works and I have been sitting on the phone for two hours and am still sitting currently trying to cancel. I have tv, internet, and cell with rogers and i am sitting on the 4th transfer cause apparently nobody there knows what to do. I wonder if this is a tactic to keep you chained to them. 2 hours and still waiting for help.... read more

We switched to Rogers from Bell (because our cable was with Rogers). It was a mistake, it's been 2 weeks and Rogers cannot figure out how to setup our Rogers email. We have now contacted them 5 times and every time we get passed from department to department to be told they are working on it. We asked not to be charged until we get full service and their response was that email is free and they cannot credit anything. We are going back to Bell for cable and internet . Stay away from Rogers. read more

I am not a fan. At least today I can get by without cable and a traditional home phone. All I use today is an internet connection and a VOIP home phone. I find I was overpaying every month for a bundle with Rogers - such a waste. The truth is all these big companies have so much overhead and so many expenses that they have to, overcharge the consumer. I prefer Bell or Telus to Rogers for Internet but I don't know anyone who likes any of them. Maybe one day the consumer will be treated fairly. read more

Rogers is overpriced and does not provide a good service for its customers. Issue with yahoo pop email now for 2 days - would help if they put information on their website, Facebook page or twitter. Anything that would let people, who pay them GOOD MONEY know what is happening and when we might get our services back. read more

I wish there were negative rating options. I am disgusted and appalled by recent treatment by Rogers over a cell phone bill. After 2 lengthy calls with the call centre I was promised that changes to my account would be made. Never done!!!!! Even after a promise by a so called "manager". I don't think I ever spoke to a manager but just another call centre person. Lying does not earn trust!!! Nor does stealing, which Rogers has also done. As soon as this is resolved I am taking my business elsewhere and telling everyone I know about my story... Including the media! read more

HORRIBLE company - I had very poor experience with Rogers in the past (terrible customer service, intermittent internet signal, sky high prices) and vowed to never go back. After over 5 years with DSL internet, I decided to switch to a smaller cable internet service. Rogers, however, has shut down their portal for wholesale providers (down for the last 6 days and counting), so I am not able to have my service activated (Rogers owns the cable lines). I am appalled at the lack of integrity and ethics with which they treat customers!! read more

fucking liers, when i got my cellphone plan with them. they told me i got a 60 dollors plan and after they set up my online account I saw it is 75 dollors. I called them back and the guy told me it is with a 15 dollors discount and you will see it on the bill at end of the month. But when the bill came in I saw it has just 5 dollor discount. Called them again and they just said no sir we never said it has a 15 dollors discount. I am so so tired of this bullshit company. never trust rogers. neveeerrrrr read more

The closest Rogers Plus store to corporate headquarters and one of two in the Church & Wellesley area (the other being near the intersection of Yonge and Wellesley Streets). This is one of two Rogers Plus stores in the GTA (the other one is in Brampton) where you can buy Blue Jays tickets. The store has a small selection of rentals, and a large showcase of consumer electronics such as PVR, internete modems, and cell phones. The ability to pay your Rogers bill is also a plus as you can pay using the automated payment machine located inside or with one of the sales associates stationed at the cashier. read more

For years I have used Rogers and kept my monthly usage under the allowed 60GB. Last month I went over the limit by 20GB and had to pay an extra $2 per GB which nearly doubled my bill. So I called their customer line to see if I could go on an alternate plan or get a better rate, as many of my friends were able to do. The lady on the line told me, much to my surprise, that the monthly capacity on my plan should be 80GB and not 60GB! She told me I should have switched to a new modem and I would have 80GB. I asked her why Rogers did not inform me through email or mail that my rental modem was out-of-date and that I had to get a new one under the plan, instead it charged me for the excess usage. She offered no explanation and could not cut me any slack on the bill. This company takes its customer for granted, charges an exorbitant rate for its services, and its customer support stinks. As from next month, I am switching. read more

On phone for 1 hour resolving a billing problem Rogers created when the upgraded my Internet. Now they have several accounts mixed up and being deducted from the wrong source, messing up my entire life. After 1 hour, unresolved. I have been through 5 agents who are all incompetent, and they just transferred me to someone else. On hold for 5 minutes and then i get a message to call back later (click). Rogers it the WORST! read more

This is the shittiest SCAM of a company that I have ever dealt with. HORRIBLE. They expected me to pay a $50 fee when I asked for records of my bill payments. Cancelled my subscription and will never ever sign up with this scam of a company again. read more

Rogers decided to reduce the better bundle discount from 10% to 8%, but not honoring the commitment they had with current customers, meaning that NOBODY SHOULD TRUST ROGERS OFFERS ANYMORE., as they do not honor their promises. read more

This company has abysmal customer service, and hidden fees which are more akin to highway robbery than exchange for a service. Would recommend any other telecom company over this one. read more

The worst company in the world to get internet service, I'm paying $70 monthly for 100u internet only, but have disconnecting problem for around 5 months and no technicians could resolve it yet. read more

Trash company. Incompetent employees and horrendous service. Once my contract is up in a month I'm gone.

The review site would not let me do a review without at least one star. If I could, I would have given Rogers "minus 5" stars. I have never seen such a screwed up company. In general the people are good/great to deal with, with few exceptions, but Roger's hardware and software is crap as in major S _ _T ! My TV lost it's signal out of the blue, with no prior issues over the years and it appeared to be the cable box was faulty. We went to a Rogers outlet and got a replacement box. It didn't work. We replaced it with another one...it didn't work. We replaced that with another one. Yup! IT DID NOT WORK. We are now on cable box # 7 and this piece of horse manure also does not work. We will be cancelling Rogers, once I made arrangements with another outfit, either Shaw or Bell or possible I may just use a good quality high definition antenna - a one time expense. When I lived in Aurora, Ont, I had a high def antenna and got 11 stations over the air "with a better picture than cable". I live in Ottawa now and the transmitters are scattered all over, but I can make it work and save $70 a month. At least I won't be paying for a cable with no channels....which is what I have had now for days. read more

I have spent ~8 hours on a simple task and then was offered a $50 for all my troubles. Honestly the worst company I have ever delt with.

Just over a week ago my husband ordered iPhones over the phone. This process is promoted to be super easy and convenient as we(the customer) don't have to spend our time going into an actual store. We can do it right from home. Sounds great? It has been an absolute nightmare! On the phone my husband said he wanted the 7 and then changed his mind to the 7plus. Right then and there, on the phone the switch should have been made! The rogers employee told my husband he had already clicked ship and that he couldn't cancel the order. He told my husband that the 7plus' would be sent as well and for us to just send the 7s back. No problem. Sounded easy. Even though the 7s shouldn't have been shipped to begin with. How could you not stop that? How can you not cancel something before it is even sent out! It wasn't the next day. It was literally the same conversation with the same person! But he promised it wouldn't be an issue. So we received the 7s! We called rogers and asked if we could bring them into a Rogers store to speed the process of them getting it back and they said NO! We had to send them back through UPS! We were also told the iPhone 7 plus' wouldn't be sent out until they received the 7s. So until the issue gets resolved we can not get new phones. Days went by and no call from Rogers saying they received them. When my husband called in, they said they have received the package at the warehouse but until they process it through their system we can not get new phones. A couple more days go by and my husband calls today and you will never guess what we were told! THE PACKAGES WERE EMPTY!!!! What the fuck? Listen assholes, we followed the steps you told us to follow! We wanted to bring them right into one of your stores! You wouldn't allow it! So now we have to wait until you guys figure out what the hell happened and you better not come back to us asking for the damn phones you should not have sent us to begin with! We are blown away by the disgusting customer service we have received after being loyal customers for YEARS!!!!!! You guys better resolve this issue really fast and to our satisfaction because my husband is very nice and polite and patient but I will put this horrible review all over the internet for everyone to know the bulllshit you have put us through! I am also going to do everything in my power to convince my husband to switch to another service provider because you guys have been HORRIBE!!!!!! For such a giant company, the customer service you have provided is SHAMEFUL!!!!!! read more

horrible service and paying for product that doesn't work. My wifi at home hasn't been working for 11 months, I have called into rogers numerous times and they wont do anything. I am paying 130.00 a month for my cell phone plan that Bell offers for 85.00 and has 2 gigs. On top of this I am paying extra data charges min of 60 dollars a month due to the fact that my home wifi doesnt work. So I am paying over 200 dollars a month for a cell phone!!! I have been on the phone a total of 10 hours now trying to get some one to help me. This is a scam and Rogers should be sued! read more

I've been a Rogers cable subscriber for over 20 years. Telephone contact for assistance has previously been right up there with a root canal on my 'things I hate to do' list. Rogers new customer focus seems to be working. I was pleasantly surprised by the excellent and efficient assistance I received from Lacey and Angela when I called today about my television service. These gals are keepers! read more

Stay away with ROGERS WIRELESS! This is a bait! A rep will call you, offer you something like a promo, use it for free but won't disclose a subsidy on the device. Recently I was caught empty handed when I tried to cancel my wireless home phone. They said I have to finish the contract of 2 years in order not to pay for the remaining balance on the device...What? Now there's a fee? At the time they offered it it's free and didn't mention any subsidy! This is money grab! Don't fall into their sweet talks. I'm writing this to warn people to make it clear that it's really free coz in the end they will charge you and there's nothing you can do. Lesson I learned here, say "NO" upfront so won't be sorry later on. read more

I've been with rogers for 4 years now, and not once has a customer service person in one of their stores been able to answer a question. one of their employees couldn't even do returns! i went in this year because my phone had been stolen (which was supposed to be under my warrantee anyways but apparently it wasn't) and i needed a new one. they told be it was to early to upgrade so i needed to buy a phone outright. so i bought a new iphone for 649$ and after purchasing this phone they informed me that they "couldnt find" my cellphone number (even after looking up my account) they then said i could just call the customer service line and they would help me. so i called and they also said they couldnt help me, that i would have to go back, return the phone get 500$ back and then sign it onto a contract. the guy at rogers didnt know how to do returns but i was moving towns the next day so i asked if i could return it and do this process in vancouver and he said "i dont see why not" well you cant. so he really screwed me over there. i tried to change to telus or bell, or ANY other cellphone company out there but apparently even though i bought the phone outright you still cant change companies without "unlocking" the phone which is an expensive process. decided to sign up for a plan with them since i need a phone, so i went into one of their vancouver locations and explained that i do not have a credit card so what would i need to sign up for the plan. they said all i would need was an identification card and a bank statement. took the bus 20 minutes to my bank and then when i got back they said "oh, you also need a letter with your current address on it" oh thanks for telling me that when i asked before i bused 20 minutes to the bank and 20 minutes back..... real helpful. dealing with rogers is a complete waste of time and i would suggest going to any other phone company because apparently the criteria to work at rogers is be completely useless and vague about everything. read more

I would first of all like to point out that I am not one of those people that goes and writes nasty reviews about places all over the internet... this is the only review I have ever written and I felt I should because I have never been so angry at a service. I have internet and cable with rogers and have been charged the wrong amount. When calling the first time the lady was great she told me they would fully reimburse me and I thought wow what great customer service. I was wrong. Upon receiving my next bill she credited me back 1/5 of what I should have been credited back so I was still charged about 100 dollars more than I should have been. The day I got my next bill which still showed me owing that amount I had them calling me constantly to tell me I had an unpaid bill. I then called them back again to sort out the issue and they were nothing but rude to me.. refused to fix their mistake.. and refused to escalate it to management... In the end I am stuck with paying the wrong amount out of fear that they will send me to collections.. not a single person there will listen to me when I call... and to make it worse I am stuck in a one year contract with them so I can't even cancel my plan I would never recommend this to anyone! They have overpriced cable (you get hardly any channels) and their internet is slow and only works about 50% of the time... then to top it all off if you have problems with your bill even if it was their fault they refuse to fix it and refuse to listen to anything you say. Please take my advise and find another provider because the service absolutely cannot get any worse than what they provide read more

Rogers is the worst phone company out there can't wait to not be on a contrar with them sianarha!!! I would never recommend it to anyone my mother and boyfriend both on koodo seems better than Rogers!!! read more

If there was a zero star rating I would use it. The worst phone company I have ever had, and they won't do anything to try and change my mind. I just got a new contract where they said that I could never get any extra charges. Actually you can and they won't warn you that you have gone over your data or contract. In the past, they would send a text saying that I was close to finishing my data. Now, they will only warn you if you go $50 over your contact. read more

I HATE ROGERS! Never in my life have I experienced such terrible customer service in my life. First off, when I entered the store, an employee came up to me and broke right into the conversation I was having with my son, which I thought was incredibly rude. The main reason I was there was to see if they could match the price of $15.75 a month for a mobile phone plan. Bell offers this price but unfortunately Rogers doesn't. They didn't even offer to give me a deal. They just said our lowest plan is $35 a month, so I left the store and went to Bell and got there $15.75 a month plan with very little problems. Over all, if you are given the choice between Bell or Rogers, I would highly recommend Bell for their customer service and pricing. read more

I've been with Rogers since '05, but that does not matter since I have been repeatedly been mistreated by this BS company. I've been overcharged (it's been almost a year now and I'm still waiting for my overcharge amount to be returned to me). Reaching someone in the Accounting department is a nightmare, because they just keep transferring me from Rep to Rep since no one has the power to help me. What a headache. read more

I've been a Rogers customer for over ten years. I paid for basic cable in addition to my internet and phone package. TV reception was terrible - it had static in the sound and a distorted picture. Just moved south, just north of Toronto. I paid $80.00 bucks for an HD antenna and now get the same channels I paid for previously in sub-standard definition in High Definition!!! I am only staying with Rogers for my internet connection. Once another service provider is available in my area I am done with Rogers Communications for good! read more

this is a rip off company, not only to the customer, also to their employees. the Rogers will charge you double ,even triple for the same contract of other carriers. The rogers charged me $85/month for 2g data plus unlimited calls. Now i switched to wind mobile, I only pay$40 to get 5g data + unlimited call. what a difference!! Dont be fool, shopping round. I have been use this company over 10 years. and I call them and ask them why they charge 90 dollars a month for the same contract which other company only charge 40. The answer is always "we have better service". also the phone sales person from Rogers will lie about their price. the sales man called me and offered me a deal which she said $80 after tax includes everything. but when i get bill which is actually 85. so shopping round , trust these negative reviews and dont get fooled by this company.This is your own money!! Rogers, you are not the only carrier in the market read more

OK, short answer first: Do not buy rogers internet. Their internet is terrible, overpriced and the customer service if you have an internet problem is a*s. Long answer: I have had rogers for the past 8+ years and have been living with the constant calling to complain and fixes. But my mother runs the plan and didn't want to change. We have 25mb down, 2.5 up, and 300 gb usage for $46, I have called to fix the internet and they want us to upgrade to a $75 package not including modem for less usage same download and upload. There are always problems, my mother works from home and she experiences internet drops for a minimum of 5 minutes to over an hour throughout the day. When I am home if someone is on their laptop browsing a website instantly the internet slows down, there are also times when NOBODY is on the internet and the service is sh*t, slow and the service cuts out or throttles. Once a month the internet just goes down for the whole weekend (probably destroying or downgrading our already sh*t internet) and we call and they say that we should have internet, that they are not doing anything and it is on our side. But there are still a few days or a week per month where the internet quality is good, it's running great and there are no issues. When they send someone over they cannot find the problem and say that it is due to many people on at the busy time in the neighborhood when most people are at home streaming videos and such, but its been the same at 12 am or 1 am in the morning (results from me testing it ;) ). So I am pretty sure they are "looking" in the wrong place and the problem is really at rogers internet at our location. On top of this, the service that I get is rarely what I pay for, it's spotty, and if you have ever used something that requires stable and good service you know how frustrating it is when you lag and ping spike. Ping spikes happen every 15 seconds to 90 seconds and go up to 150 ms (or higher) from a regular 30 ms, other times I will lag and the internet will just cut out for a brief second or two. I called rogers just now to talk to them, I spoke to a representative about my plan and asked to be transferred to technical after just telling her I will drop my package if I cannot do anything about the service and I will be going to teksavvy because they offer the same for far less, I got transferred to nobody, I was on the line and someone picked up after 20 minutes asking what I was waiting on an empty line for, she left me hanging. I was on the line for over 40 minutes afterwards with no time estimate of when I could get an answer. I just hung up. In this case I do not believe in coincidences, she purposely screwed me after I told her I would be dropping the internet and I got nowhere today. (Feb 4 2017) On the line with the lady (WHO IS NOT IN THE TECHNICAL DEPARTMENT keep in mind she is the *call to change your ^high speed^ internet service plan*) she says that it is our modem that is causing our problems, and to upgrade to a BRAND NEW PIECE OF sh*t. But that makes no sense as there are days where we GET GOOD INTERNET and there are no problems for a few hours. If the modem had issues the service would be the same all the time with no possibility for good days just continuously terrible service. Overall from experience, I would say to never ever ever give your money to rogers as your internet service providers, they are a terrible service, with terrible quality, who overcharge their internet and are money hungry pigs who cannot even transfer you to one department properly. read more

Terrible over the phone service im experiencing lately. Nothing but rude remarks over the phone, when i pay you over 200 monthly and have also had a previous montly bill of $400, and have been with this company for more than 4 years, id expect nothing but respect from any employee i am speaking to whether is is about my past due balance or whatever. Once the bill is caught up id just really love to cancel the whole contract and go somewhere who actually values their customer who are ahem... making them money... Totally disgusted with this company. read more

For almost 20 years, we grudgingly paid Rogers Inc. more than $20000 in TV subscription fees for over a hundred channels in order to be able to watch fewer than 10 regularly. If there was any justice in this country, Rogers Inc. should have billed us only 10% of this amount. During these years, Rogers Inc. services stopped or deteriorated on uncountable days and hours nevertheless we were required to pay our full subscription. Lately, we decided that enough is enough and downgraded our subscription to basic or starter package in order to watch the news and weather channels. To our surprise and dismay, Rogers Inc. continued to bill us for our previous TV package. We called to complain but to no avail. We then informed Rogers Inc. of our decision to permanently and irrevocably terminate our subscription and demanded a cancellation of their unjustified bill for $28.99. After protesting to one of Rogers Inc. managers over the phone, she informed us that the bill has been voided and to withhold payment. She also told us that our subscription will cease on December 7, 2018 contrary to our wish for an immediate cancellation. The service did stop on that date but a week later another bill arrived which required us to pay a total of $40.55. Rogers Inc. adjusted our previous bill from $28.99 to $12.07 and added to this $24.99 and taxes as a subscription fee for an additional 30 days between November 20 and December 20, 2018. Rogers Inc. not only lied to us when one of their managers told us that the previous bill has been cancelled but also billed us for its service that has been terminated. We called to complain but the employee who answered our call claimed that he has no authority to deal with our complaint and that his manager was in a meeting but relayed to us her strict warning that if no payment is made before Christmas they will send the debt collectors after us. I paid Rogers Inc. the extortion bill so that I can make this complaint. We will not be surprised if we receive in the future more bills for a non-existing service. Let me assure Rogers Inc. that my family would rather spend their evenings watching a spider spinning its web rather than subscribe again to any of their unethical services. read more

Words cannot express how loathsome and complete utter trash this "company" is. I've lost count how many times they've overcharged me on my bill, and I've had to call them and literally prove to them that they overcharged me. Then they stopped sending me paper bills without notifying me, and charged me late fees because their garbage website wouldn't let me log in to view my bill. And it was a pain in the ass to re-set my password and once I finally got in, the website was "experiencing technical difficulties". Right, and you call yourselves a technology provider? Not to mention they failed to notify me that calling from a different city (not a province) would be considered long distance and charged me extra money. They did the exact same thing to my boyfriend, and ended up charging him over $1000.00!! It's absolutely unacceptable how they continually try to butter up their customers by saying "oh we appreciate your business and thanks for being a loyal Rogers customer!", when all they want is to scam you out of hundreds and thousands of dollars by late fees, overcharging and failing to specify the details of one's contract (you seriously have to contact a spokesperson to do that.. WHO DOES THIS?) Stay far away from this gutter trash company. All they will do is make your life a living hell! read more

Rogers cable as just scammers,my 2 year term of rent to own just ended and on the same day the box just did not function,no reception,called a tech and he says your net box 3.0 has just died and needs replacing,how convenient,scammers.!!! read more