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    Rogers

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

    Services - Rogers

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    8 years ago

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    Mobile Square - The Customers

    Mobile Square

    (72 reviews)

    $

    Unionville

    Excellent service and very helpful staff. Our older iPhone 8plus with its new battery is working…read morelike new !! Thank you Mobile Square !!

    Beware of VERBAL ABUSE!!!…read more I am extremely disappointed by the treatment I received at Mobile Square and I feel other customers should be aware. I first visited the store last week during lunch time because my iPad was experiencing frequent crashing issues. During that visit, one of the technicians was already impatient when I asked questions and tried to get clarification about the problem. Despite the poor attitude, I left my iPad with them for diagnosis, hoping the technical expertise would make up for the customer service. When I picked it up, a different technician explained that the crashing issue had been temporarily resolved and that the underlying problem was a damaged power management IC. I was advised to use an original Apple charger moving forward. After returning home and following those instructions, I discovered that my iPad would not charge, even with an original Apple charger. Concerned that the issue had not actually been resolved, I returned to the store the following week. Unfortunately, that second visit was far worse. A third technician with glasses, who had not been involved in my previous visits, immediately came across as dismissive and unprofessional when I was trying to ask for clarity. While the previous technician was attempting to explain the situation to me, he repeatedly interrupted the conversation and treated me with open hostility. After I confronted with him of his rude behavior and attitudes, he then proceeded to call me a "B!TCH" and even said "F@CK YOU" directly to my face. I was stunned. I came in seeking help with a device and instead was subjected to verbal abuse from a staff member. No customer should ever be spoken to this way under any circumstances. This behavior and attitude were completely unacceptable. Technical issues can happen. Repairs may not always work. All I wanted was clarification to understand the issue better. What customers should be able to expect, however, is professionalism, respect, and basic courtesy. Based on my experience, this business failed on all three. I cannot recommend Mobile Square to anyone. If customer service matters to you, I would strongly consider taking your business elsewhere.

    Best Buy - I like the purple case.

    Best Buy

    (9 reviews)

    $$

    I like this Best Buy. I have little difficulty finding what I need and staff are kind when I need…read morehelp. There's plenty of parking. The only downside is that lineups can get long, even when it's not the holiday season.

    3.5 STARS Since this…read moreis close to work and does not get the the same customer traffic as a Toronto store this makes it my favourite Best Buy b/c it's never busy (at least not on the weekdays) and generally I can find what I want at this location. Never being busy means that I don't have to wait in some ridiculously long line to pay or wait forever and a day for someone to answer my questions on products. I went to buy a laptop here and was provided with great information regarding the various types of laptops they had. The staff seemed knowledgeable in the computer department. they even ensured they found my best buy rewards number in their system so I could earn those precious points. I've never had a bad customer experience in this store - everyone has always been friendly and polite. Being that I can pop in at lunch time and get what I want is a big plus. I've never been on a weekend so I have no idea if the hopping town of Aurora comes alive and floods this location! I've never stood in line for more than 5 minutes and I've never had an issue finding a staff member to help me. I don't like how after you pay you have to show the person at the door your purchase/receipt. Clearly to exit they would see me coming from the cash after I've paid. I don't get this workflow process from their end.

    Rogers - isps - Updated June 2026

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