I asked for help to send a fax and got none. Was told it was self-serve, but I was unable to…read morecomplete the task . Throughout the years I have purchased three laptops and one home computer, but will never be back again. I left the store today upset and completely angry. If you are needing this service, do yourself a favour and go to Midland library and stay away from the rude staff member with the red hair at the Midland Ontario Staples.

I have purchased 3 laptop computers and 3 e books as well as a number of smaller items from this…read morestore. The sales staff have been friendly and knowledgeable. I have never had a problem so I can't remark on their service department. I'm in the market for a new camera and this will be the first place I will go to buy one.

On Saturday, we dropped off the pages I printed at your store. It was my big girls' language arts…read morecourse. Your staff said come back in an hour, which we did. Only to find out that the the job was not done at all and we were asked us to return the next day. On Sunday, when my husband called, Staples said the job was a quarter done. But we took it with a grain of salt, because nothing was ready the day before when they asked us to come back. And guess what we found out when we came back? They were botched. Completely ruined. The staff apologized and offered to reprint, cut, and rebind for free. But the file is on my laptop. At home. Another hour and a half drive. Another disruption we didn't ask for. The thousand-plus pages I printed? The hundreds of them cut in half at home? The hours at my laptop until 4 a.m.? All wasted! Because someone didn't pay attention to where they were punching holes? This mistake was completely avoidable -- a simple moment of focus could have prevented this entire kafuflle. Free reprinting isn't a solution. It's a band-aid. The real problem is this: a lack of care. Was the staff distracted? On their phone? Chatting with coworkers? Mistakes happen. I get it. But this?! This shouldn't have happened in the first place if someone paid closer attention. Staples, this wasn't just spiral binding. It was hours of time, paper and ink wasted. My family's day/s disrupted. My trust in you betrayed. So please -- I beg you! Please take every job seriously. No matter how small. Because it matters to your customers. That should be your store policy. Your staff motto. P.S. The worst is yet to come. Going back to Staples for the third time (Monday) was more frustrating than ever. Another new face. This time, an employee who said he had worked in customer service for 25 years--like a doctor with no bedside manner. Completely dismissive of my frustration. He seemed irked that I was holding up the line, saying he wasn't being "argumentative". But his actions said otherwise. People like this always get me. The lack of empathy. The dismissiveness. I felt it deeply. I was more than just frustrated this time. I left the store and into the van where my kids were listening to their audiobook. I was clearly upset. My hands were shaking. Thanks to the compassion of my children, who, unbuckled themselves from their seats and gave me hug and a kiss. Their empathy moved me to tears. I felt seen. I felt heard. Which is the exact opposite of what your staff with 25 years of customer service experience made me feel. Like I was small. Voiceless. What kind of customer service is that?

I was visiting Collingwood for the Labour day weekend and I needed to get some booklets done for a…read moresession that started tonight. I erroneously sent an incorrect version and when I saw the copies I almost had an attack. I spoke with the Print Supervisor and she helped me get the correct version and the booklets were completed within the day. Thank you to Gina and her staff. I also saw that they were very busy with complying with orders sent and due to the long weekend could not be completed. Thank you Nancy M

This store is absolutely terrible. The staff are rude and unhelpful. Dave particularly not…read morehelpful at all to resolve a problem. They do not care about the customer at all.

YIKES! Their staff from copy and print is so untrained and rude! This was my last time placing a…read moreorder at STAPLES. I refuse to order prints, buy anything from the store, or EVEN pass by. Such a frustrating morning I had. Wasted my time for nothing, if only your stuff would have been trained enough, would have saved me health and hours.

It's a huge store with almost everything you need for office, work from home , things fr kids ,…read morephoto copy facility, return Amazon counter and more. The staff is good and helpful .

I found a white noise machine on Amazon and decided to purchase it for pick up from the Amazon…read morepickup location inside this store. The staff who handled it did so carefully so as not to accidentally break it. When I got home and set the machine up, it worked perfectly. The first little white noise machine I ever purchased. I don't go to sleep now without it. It's price was just under $200. A terrific value. Thank you Amazon and thank you Staples for returning to me a good night's sleep whenever I want one.

I had a problem with my computer and they refused to help enough i bought the computer there. The…read moreservice was horrible. they made me feel like i was not wanted. Needless to say I will never return there.and would recommend people to avoid this location

My mother bought my \daughter a Chromebook form staples for Christmas. When she opened the book the…read morecomputer was cracked and dented. They said due to the lock down even though they are still open for curbside they could only refund her up to 100.00 dollar on a 250.00 computer. Nice customer service. Does Staples realize kids start online learning in a week? worst service ever.

At first it seemed generally over-priced to me, but then I say that about all boxed furniture…read morestores. This one is a cut above. We dealt with the owner, who was helpful, solicitous, and meticulous about the details. I never felt even an inkling of pressure to buy - just courteous, knowledgable service. We got our fridge here on sale and we are very happy with it!

We have purchased numerous items but we suggest not to shop there during holiday seasons. It is…read moreseriously very under staffed. During that time Shirley runs the desk alone. She shows no retail skills or acceptable customer service skills during busy periods.