Very lucky to have this convenient UPS store in an area of Pacifica which is easy to reach and with…read morelots of parking Shout out to Cody today for helping with a package return that was annoying due to multi-step return instructions from the vendor. Cody helped out making the process simpler. Really appreciate her customer service! But all the UPS employees there are helpful

Normally have nothing but high praise for these guys - - for variety of services offered, helpful…read morestaff, convenient location - - but this one will not be so. Needed to ship a very delicate and expensive item to the East Coast; packaging advice and Ground Shipping price were excellent, but found out that the Insurance charge was almost 5x the UPS national rate. Apparently independent Stores can charge what they like for Insurance rates. In future, when needing to repeat this process, will likely ONLY have this Store package the item, if I don't do it myself/use another service; THEN I'll take it to FedEx, USPS, ..., for Insurance/Shipping.

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!

Sarah here is so amazing Her customer service is on another…read morelevel Had a tough situation and she handled it Glad I came here Other UPS stores didn't answer the phone, Sarah did Went in the store and she sets a standard to treat customers

Great service, easy Amazon returns. I walked in and was greeted right away. Scanned my return and…read moredone. They make it so quick and simple. Thank you

Great service. Fanny is professional, accommodating, efficient and nice!…read more My mom is disabled and Fanny was able to accommodate her. Will always use her going forward!

We had a wonderful experience with Fanny! She replied to my inquiry in just 10 minutes and made…read morearranging a notary for my eldery parents completely stress-free. She clearly communicated her schedule and fees. My parents absolutely loved working with her--they appreciated her patience, professionalism, and friendly demeanor. Thank you, Fanny! We highly recommend her to anyone.

Services performed: Livescan and Notary…read more Quality: Judy was extremely polite, accommodating (she squeezed me in between appointments), and experienced. Whole process took approximately 15 minutes. Value: Livescans were paid for by hiring agency and notary service was extremely reasonable. Thank you Judy!

Judy was amazing! After having my fingerprints rejected at a UPS store, I reached out to her for a…read morethird try. The quality and service was night and day. She explained the whole process and had me verify all of my information. She was extremely thorough and knowledgeable, which put me at ease. The next day, I was informed that my prints had cleared for my new job. Her pricing was affordable and a great value considering all of her expertise. I cannot recommend her enough.

We were very pleased with the outcome of our meeting. She was very knowledgeable about our…read morepaperwork that needed notarized. I will definitely use her again.

This was an excellent service. Viki responded to my last-minute request right away, offered several…read morescheduling options, and arrived right on time. Very professional and seamless process!

I just wanted to give a shoutout to Flavio E. For an outstanding Job. You are greatly appreciated…read more Thank you for your excellent customer service. See you all again soon! Jim H.

I dropped off a package here exactly a week ago, on 1/31/26 at 10:20am and this is confirmed on the…read moretracking but somehow my package containing $230 shoes disappeared and never made it to their destination. Per the tracking, the shoes never left the store and there was no explanation when I called both the store and UPS corporate to try and figure out what happened. Since UPS was no help despite being the last to be in possession of the package, I ended up having to involve the recipient/retailer I was returning these shoes to for a refund. Such a headache and quite the disheartening ordeal! I will be using a different UPS location from now on...

Noreen was incredible, with customer service skills worthy of 10 stars!…read more When I got to her counter, she explained she couldn't use the color photo I'd spent over an hour and a half getting from across the parking lot at Office Depot Office Depot because the prints weren't cut evenly or even the same size. I couldn't believe I'd spent all that time there, and the young lady who helped me had set everything up on my phone, only for me to discover they didn't even have a printer app for what I needed. Upon approaching the FedEx Office printing section, I immediately realized I had chosen the wrong business compared to OfficeMax or Office Depot, as FedEx Office was arranged like a professional mini printing warehouse. I was feeling a bit overwhelmed, trying to get it all done just one day before my son's big day, Class of 2026 graduation. Noreen was kind, helpful, and patient. She guided me through the process, and I was so relieved by her professionalism and the fact that she noticed I was exhausted. She was an absolute sweetheart, helping me figure out how to send the photos through the FedEx office photo app, and once I explained what I needed, she assured me she'd take care of everything from there. She gave me a price, and I said, "Okay, let me head back to Office Depot OfficeMax to get my refund so I can put it toward their fees." After returning with my refund from Office Depot OfficeMax, Noreen asked me to have a seat in their customer area while she worked on my photos--laminated, double-sided graduation keepsakes to wear around our necks for my son's graduation day. Noreen, thank you, my dear. You were a breath of fresh air during my time of frustration and exhaustion. By the time you finished, I was a truly happy customer, and the whole store knew it! FedEx Office in Colma, CA, is absolutely awesome, and I'm grateful to you for making my son's graduation extra special. I asked her to jot down her name, then told her manager and everyone else that I'd be writing a review guaranteed to get them all a raise, lol! When I grabbed my receipt this morning to write this review, I noticed Noreen had gone above and beyond for customer satisfaction by writing "Congrats!" with a heart replacing the dot on the exclamation point. Awwhhh, that's such a sweet and thoughtful gesture. #NOREENEMPLOYEEOFRHEYEAR2026;-))))))))

Not a fan of their new (well, not really new) shipping practices where they try and get you to use…read moretheir automated shipping system. The problem is that there isn't very much information provided when using that process. An example from today comes to mind. I'm shipping something that has an internal battery back to the manufacturer for repair. It doesn't seem to want to charge. When I went to use the automated check-in system, I was prompted to certify that my package didn't include hazardous materials. But, there isn't any information as to WHAT they consider hazardous. Because I wasn't sure if the battery in the package was considered hazardous, I decided to use the human based check in. The first words out of the person (who was female) who helped me's mouth was, "You know you could have used the automated check-in in." Not hi, not hello...but trying to drive me to that system. When I explained why I was going with human check in, her tone and body language were incredibly condescending. I felt like she was trying to chide me for wanting to ensure I followed their practices. I highlight this interaction because Neal and the team here have been my go to for some time both personally and professionally when I need something printed or shipped. I'm not going to change that, but I really wish they wouldn't treat people who want to be sure they are doing it right so poorly. It's not the first time I've had this challenge. This is why I decided to Yelp it. Customers should know what the experience will be like if you choose not to use their automated process.