We went to Rodeo and after about 45 seconds, we engaged in conversation with the clerk. A man approached, interrupting our conversation and speaking over us to the clerk in Arabic. I spoke up by saying that his behavior was very rude. He waved his hand at me and said it would only take a minute to instruct his employee. At the same time, I could hear the clerk murmuring that the man was his boss. To which I squealed, "That is even worse! Interrupting a customer, in the middle of a sales transaction, by talking over the customer, is bad customer relations!" The man gave us a disgusted look and vanished. The clerk sheepishly tried to apologize. I stopped him by stating that he did nothing wrong. He had to obey his boss. His boss is rude, arrogant and racist. We've shopped at Rodeo since they opened. We're happy to go elsewhere. read more

The Indian guy in the morning who works from 8-12 pm called me the n word. Don't give this place the time of day. He also called my Mexican friend the b word. Maybe he was having a bad day but this type of behavior should not be tolerated. My friend and I were taking our time to choose the vape that he wants. He didn't end up selling it to us because he got suspicious I guess. I don't know why. My friend and I both work in construction and had our uniforms on. Anyone who is black or Mexican don't support this place. This guy had a horrible attitude. read more

Dishonest on market pricing, ultimately my fault for not leaving and checking the price when it felt off but totally overpriced when there. Literally 20% at the gas station for cigarettes down the street. read more

Great prices definitely recommended. Customer service is wonderful. Overall a great smoke shop. read more

Normally it's good service, however the guy that's been there recently and with the white car has made coming here a sour experience. He already doesn't have good customer service let alone I left an item behind and came back to get it and after he puts the item back acts like I didn't leave it . I can't wait for him to be gone with that rude ass expression on his face he always seems to have . But don't worry I will not be returning after dealing with him . Not a good representation of the company. Don't shop here :) read more

High quality service and customer care, They have a very big variety compared to the other smoke shops. Best prices all the time!, I highly recommend it. read more

This a really great Vape shop they have a wide selection of vapes and great customer service. Shout out to Z he is great

This smoke shop has a good selection. I will give them that. Even though they did not have the particular item I went in for. They did a two stars for me because of the very, very poor service. I've spent a lot of money. There was no thank you, welcome, I have a nice day, here's your change, total given, Nora was my change even counted back. When I commented to him to let him know that he is supposed to guide the customer through the cash transaction. He said, is your receipt. If five donkeys fill in a hole, it would describe this guy to a T. read more

Pretty cool spot but prices are steeper than other places in the area. Lots of different vape flavors and nice staff.

Usually the employees here are nice but (this is for the owner/management)- on May 6, 2023 about 7:45pm, the man who was working at this time was very rude. He is incompetent about products the employees usually know and I hope management reconsiders his position at this store. He was on the phone helping customers very unprofessional. I know it's a sketchy location but come on. it can't be that hard to be polite and KNOW the products in the store you work at?? I suggest going to the smoke shop on Iowa instead. They know what they're doing there read more

I've always gone here and the owners are great, polite & helpful every time. Their products are good too. However, the other night I went a little late and the only cashier there walked me to the door afterwards so I could walk to my car safely because the parking lot isn't the safest at night on University. Thank you for being so thoughtful. read more

If you use your debit card to pay for your items, they will charge your card again after you leave the store. Be very careful if you shop here. Also after I bought the bogus charge to their attention the guy behind the counter was very rude and dismissed my concerns and said that they didn't do anything that it was my bank. I told him that I was going to call the police. They said go ahead we don't care. read more

This store ALI has is definitely HOOD CERTIFIED! Meaning he has always had a great crew working 4 him. I'm a senior citizen with mobility issues. I live in chronic pain, IT takes ALOT getting device b4 I get in. ALI gave me the number 4 curbside service with a understanding and compassion attitude. I didn't feel that I was a problem. I will always SUPPORT this store. So, I'm 4ever grateful he had so much concern 4 his customers. He deserves some recognition. BLESSINGS 2 ALL INVOLVED, AND RESPECTING OUR ELDERS and DISABLED. To me, that's excellent service, quality items, I can go on, some great 420 gear, I remember. THANK U . U ARE RESPECTED.. EXPECT AN ABUNDANCE OF BLESSINGS. read more

Soooo...... customer service from 2 of the employees have good customer service. It seems that everyone else just can't help out in certain situations or they have given my partner something that ended up not working out so well. I don't smoke, my partner vapes, and she always needs something - a new vape pen, chambers, pods, juices... :| Teddy always seems to know what's what in there so we try to only purchase something when he's around. Here are a few situations why: The actual manager sold us an old product but swore by it and said he always would restock the chambers for it. We came back the next week and he had none. Even said they don't get that pen any more. (Months later, the pen was restocked, but my partner switched pens already.) Another employee was rude to my partner when she came in once because the vape pen they have her was messing up. He said he couldn't help her and didn't even try. Other employees just don't seem to know what they're talking about - like giving my partner the wrong type of juice for certain pens. These incidents are over the span of about 1 1/2 years. There's a lot of merchandise and good products. I think having knowledge about what you're smoking will help you a great deal when getting what you need. We've been to many shops in the downtown Riverside area. This one we come to the most. read more

There's one guy who works at this store who's a total d***. FYI they don't accept refunds even if you just bought something 3 minutes ago. I got charged extra for the same exact product 4 days ago. Dude should nottt be working here. Everyone else is chill he's got a beard so if you see him do not let him help you read more

Teddy & Ali are the best ! I've been coming here for years. Quality supplies with quality recommendations/info/help PS just ask & they got chu! Love this place read more

Been coming here for years! Absolutely love this place! Ali and his staff have great customer service! Best smoke shop in the Inland Empire.

Hey I came in to get my friend a gift and I was met with a warm what's up G! Man these cats are cool people. They showed love on the spot. Please go see Mo and Joe. I HIGHLY RECOMMEND THIS SHOP!! read more

I walk too this smoke shop early i was looking too get some juice for my vape. In i walk in in they have everything that i was looking they alot of selection in the guys that work there he was realy good in helping me in my wife in the price was realy good wasn't expensive like other places if u in the are in of riverside chek them out first before u go anywhere else read more

Unprofessional establishment. Paid for something inadequate for use. No resolution.go anywhere else. This place has lost my business

My all time favorite smoke shop! After the remodeling this is a completely new shop. They have one of the largest selections of glass, blunt wraps, small pieces, bongs, anything you can imagine for amazing prices. A few things that I've noticed that many other smoke shops don't focus on is their great customer service and making sure you leave with the best price possible. Teddy and Ali helped pick out my new glass piece. I defiantly will be a regular here.! read more

I always come to Rodeo, the employees are super cool. The first time I came I was looking for a specific vape juice, and when I asked Ali he said he would place an order for me. I came back a couple days later and it was available. Absolutely amazing customer service. read more

Hands down the best smoke shop in all the inland empire - if you're in riverside make sure you stop her and ask for Teddy, Emad or Ali!! Best customer service & best selection in vape, papers tobacco and glass !! This is my go-to spot in my city ! Thanks for the hospitality and all the love guys!! read more

fair prices. been to other rodeo smoke shops and this one is definitely the best one that i have been too. my go to shop

Amazing smoke shop has everything you can think of and even more!! Always can be able to come in and grab some juice for an affordable price. They have a friendly staff who help me feel welcome every time I come in. Also they have some exotic sodas where I couldn't find anywhere else ! 5/5 love coming back for business read more

No complaints. Love this shop. Always have what i need and no b.s. like the one on Massachusetts

at the rodeo smoke shop has great deals plus they are really respectful even help you out.. they are a good place to shop at

The only smoke shop to go to in riverside! Great deals on everything and the workers are the best in helping you find exactly what you like. Emad was especially helpful in helping me a pick out a new vape that's exactly to my liking. Whether it's glass, vapes, or cigars, rodeo has the best options for whatever you like/need!! read more

My name is Ruben I work at Roqqs BBQ my boys come in to get there sandwiches the rodeo is the only shop I go to they take good care of you and treat you like family one love read more

Owners reached out to rectify. I'll give them a few stars for the attempt. It's a tough business to be in with all the competition. Customer service is paramount. My post was not to harm the business but to inform on how it was telegraphing negativity to its customer(s) in that instance. read more