Purchased 2 limousines months ahead of time. Both cost $1200 a piece. I rented the new Cadillac Escalade & the Porsche, both advertised on their website. On 7/22/17 which was my wedding the Escalade arrived to pick up the Bride and her bridesmaid. But, an old beat up smelling Escalade *not the PORSCHE* came to pick up the Groom and his groomsmen. My heart instantly dropped because I was raving about the Porsche to all my friends and family. I asked the drive who spoke a limited amount of english what happened to the Porsche, and he stated the AC was not working well. How can something all the suddenly like this happen on my wedding day?? How is it that they never got the vehicle check days before my event?? I was torn, but I knew I had to get it together because it was my wedding day. Not only was the limo in bad condition, but there was no ice where the champagne had been placed, and the AC was not working that well either. The excitement inside the limo wasn't there either. My groomsmen just knew I wasn't happy about what was going on, and I felt totally embarrased.
I never received a phone call from anyone at Rockstar regarding this issue. Instead I had to be suprised. The driver did not know where he was going at all. I had to provide him with direction which took my time away from enjoying myself with my groomsmen. As we arrived to the chuch the driver was suppose to pull out the red carpet which was expected, but never happened. *This is promoted on their website* The driver was also not very happy, or helpful at that as we sat in the back trying to get the bluetooth to work, so we can put some music on. My wife also never got the red carpet treatment either.
After the wedding was over we went on our honeymoon that Monday. I still never received a call from Rockstar on behalf of what had happened. So, once I returned back I called one of the managers who I was told to call provided by the driver of the limousine. I wanted to let her know we were not happy at all about what happened. I was told this lady was the lady to speak with about issues like this. To this day I still have never heard from this lady. Since this lady did not reach out me I emailed one of the other associates that I was dealing with through out the payment process. She informed me that management was aware, and that they would be reaching out soon. That same day a man that I never heard of sent me an email stating that I knew what was in the contract. I was shocked that he used that as an excuse for what had happened, almost as if it was planned. I just knew this was a setup. How can a company get away with this on the most important day of someone's life?? This man told me he would give me a $100 giftcard, and joked about me being able to use it at his facility. This only made the problem worse as I did not see this as a laughing matter, and knew $100 was not worh the price of the limo that showed up. I specifically did not want that limo. I seen it advertised at other limo locations for as cheap as $400, and for me to have to pay $1200 for that limo was so direspectful. I emailed that same guy back and told him no we would not be taking your $100 giftcard and will be looking into taking other actions.
I warn you, if you want to be happy on your special day whatever it maybe do not use this limo company. The customer service is horrible. They show absolutley no empathy! I would give them 0 stars if I could, but since I can't I guess I will mention it in this review. Again becareful with Rockstar Limo they are not a good business. There are several other reviews like this. If I made any spelling errors I do apologize, but that happens when your mad about something like this! read more
