I am reading some of these reviews and I am in shock at some of the comments. I have been a member…read moreof this credit union for well over 10 years and I do not plan to leave anytime soon. Yes, at one point the bank was so small that I couldn't even send outgoing wire transfers, but I still loved the idea of working with a small bank - AND now they can send outgoing wire transfers:) They have expanded and literally, all of the employees that I have come in contact with are all amazing! Just to give you an idea of how great their customer service has been --I got divorced back in 2015 and my credit plummeted. I couldn't get approved for a car loan and I owed the IRS. I applied for both a personal loan and an auto loan with the credit union and, at first, they denied me. However, the rep that I worked with at the time, Jennifer S, told me to write a letter explaining my situation and it would be reviewed in front of the credit committee. A few days later, I was approved. Over the years, many of my loans went in front of the credit committee and they have all been approved. Another time, I was purchasing my new home and had a late payment on my credit report, and they worked with me to have it removed so I could be a first-time homebuyer. I also own a business, and when they started opening business accounts, they reached out and offered their services. Neil G, the president and CEO of the bank, literally emails me directly to offer business products and often works after business hours trying to help. During the pandemic, Neil helped my small business get a PPP loan and it was a smooth process. Oh, and let's not talk about when I tried using my card in Puerto Rico and it was declined. I called the debit card department and John answered on the first ring and helped me take the hold off of it. I have so many other great experiences over the years, but I can tell you this, the customer service is GREAT and this is one of the best banks I have ever worked with. Give them a try, I promise you it's worth it.

My Family has been going to the City of Boston Credit Union for over 20 year. Today I go through…read morethe Canton location and deposit a check for $13,000 from City Of Boston Treasury Department, & ask the teller if they could release some of the money i ask for 2,000.00 she goes and asked the bank manager, who said no it takes two days to clear!!!! So I guess in the two days I will find a new bank the problems with this place just keep piling up and don't get any better!!!!

Trying to pay off a car loan, I called the main telephone number, which was answered by a virtual…read moreassistant. The car dealer had given me an extension for the Consumer Loan Servicing Department at MCU. The virtual assistant will not allow extensions to be entered. When I told the virtual assistant that it was not helping me, it hung up.

good customer service, the staff are very nice and friendly people especially Christos and Brutchel…read more.

Beautiful, new branch that opened in late June. There's a good amount of parking, entrances/exits…read moreon both Centre and Belgrade, accessible entrances and ramps, etc. Outside looks gorgeous, inside is equally gorgeous. There's only 1 ATM in between the two sets of doors and I believe there was another one inside as well. I came half an hour before closing on a Friday with no appointment and there were no other customers. I got helped right away by a lady whose name I didn't catch but she was super kind and transferred me over to another friendly guy whose name I also didn't catch to help me close out an account. Actual closing of the account was fast and painless and there were no excessive questions about my reason for closing, which is always appreciated. I did get pitched for a new credit card since I have other cards with Chase but I expected something like that. The whole place/experience is very elevated. Everything looks nice and polished. Even the keyboards they were using were wireless and slim with computer monitors mounted on fancy arms. I'm in the area for family but if I lived here myself, I'd definitely come back. Would recommend paying this branch a visit if you need anything!

Thank you to Marcus Diaz and TCB, I was finally able to reach my dream of homeownership which I…read morethought would be impossible!! Marcus was able to provide me with and walk me through the different down payment assistance and programs I was qualified for which made this dream come true.

Marcus diaz the loan officer is horrible. he talks to clients with disrespect. my wife was in…read morethere other day and he was being up most pig talking to her like he has no home training

I prefer Stand-izens to Citizens but this will do in a pinch, but don't pinch my bum please…read more After using the YMCA right next door, I needed some cash, and after hitting up Walgreens, I hit up this bank. I just got a little bit out this time, and of course I was charged a fee which never goes down well with me. I'm not a big fan of this bank generally, but the people of this location were friendly and there's nothing inherently wrong with it, except for all the horrible nickel-and-diming that was aimed at me - who is not an account holder - and I'm sure they do it to you even if you are as well, because I know that my bank M&T and several of my other banks do that to me.

I have been a Citizens Bank customer for approximately 30 years, and my recent experience at the…read moreWest Roxbury branch was by far the most disappointing interaction I have ever had with the bank. I visited the branch seeking assistance and spoke with banker Alexander Chichlowski. Rather than helping me resolve my issue, he told me to call Customer Service and made me feel as though assisting me was beneath him. Even more troubling, he told me that if I wanted, he could close my account and I could go across the street to Bank of America. I asked to speak with his manager, but the manager never came to speak with me. I then called Citizens Customer Service myself while sitting in his office. During that call, Alexander told me to leave his office. After 30 years of loyalty to Citizens Bank, I was shocked by the lack of professionalism, respect, and basic customer service I received. I did not expect every issue to be resolved immediately, but I certainly expected to be treated with courtesy and to have a genuine effort made to assist me. A longtime customer should never be told that they can simply close their account and go to a competitor. I hope Citizens Bank leadership reviews this experience and addresses how customers are being treated at this branch.

Try to get help on the phone, they won't let you.Keep asking for a representative but they keep…read morethem protected from the outside world for some reason. Go to a branch and see the workforce standing around doing nothing. Why not teach them how to use a phone.

One of the worst Bank of America's we have been too. Never staffed properly and have wasted our…read moretime on a security box on 4 different occasions (even after we called and confirmed). Too bad it's the only branch in the area. Also, when we opened our accounts here, they didn't follow protocol on security questions (they had us write down our SS, passwords and etc which I believe is against policy). Even getting 2 bank checks, give yourself 50 minutes (yes, on a weekday at 11am). They did however waive the ridiculous $15 per bank check fee since we were there so long. So that's cool I guess

I have a business and wanted to open an account at this bank , but after hearing the managers…read moresnippy attitude to a young man at this bank I left! It's bad enough the interest at banks is very low, but the manager should go to classes on how to deal with people! I spoke to the young man after. He told me there were tellers who were vey nice! He told me he closed both his accounts! Why would I want to go to this bank and deal with such a manager who has no customer service skills! I would be afraid to! As a senior I need better service!

This bank is so un professional I hade my bag stolen and ask 3 time to close the account and the…read morenever did keep charging and charging to make money be war

Santander bank has been very helpful to me and others. I like their banking app in which I can see…read moremy balances, deposit checks, make transfers, and best of all, I pay all my bills through the bank's bill pay system online. I have known several of the tellers for decades as the bank went from Bank of New England, to Shawmut and other iterations. They are always friendly and helpful. The bankers who sit at desks and help people with customer service are also extremely courteous and knowledgeable. All of the employees say hello to customers they see frequently by name. I couldn't ask for more from a bank.

Terrible customer service. If you are a small business do not do business here! I have used them…read morefor 20 years but new changes in their policies makes them impossible to do business with. The new Chase in West Roxbury will win the business!

So far so good. I need a local bank near my home and had no luck with Tremont Credit Union, and…read moreCitizens has unrealistic demands if you just want a savings account (basically you can't). They answered the phone and answered all my questions and my application seems to be going through pretty quickly. Looking forward to banking here.

Brianna a teller.. spoke to someone NOT associated with my account in any way, about transactions I…read morewas making.. HIGHLY UNPROFESSIONAL AND UNETHICAL. What a nice surprise it was for my mother to tell me about their conversation.. considering I'm over 50 and work hard for MY money.. to be told by my mom of Brianna's unprofessional behavior was shocking!! I needed to make a wire transfer in order to pay a bill and the bank refused.. I asked why and get.. "We feel as though..." Who the fuck is WE.. this is my money and I needed to pay a bill.. What right does the manager Brunna have to refuse to make a transfer I requested so that I could pay a bill.. Bad enough I had to answer numerous questions and sign a waiver... To be refused because the bank didn't agree.. It's MY money and I worked hard for it.. if I wanna transfer it or fuckin burn it.. that is my decision. I closed my account and will never ever return!