I'm a bit mixed between this place because it's a towing company, but I guess I could have been…read moretreated worse. There was a confusion with a parking pass with Spothero. I had a van towed all the way to the Southside from near the United Center. That seems excessive. The woman on the phone was nice enough and reminded "open" for me to get the van that night. The guy who gave me back the van was actually super nice and made me feel at ease, especially since I was having a bit of a breakdown with all this stress. The only thing I didn't like is that they wanted me to Venmo or Apple Pay them (no credit cards). I think I know why, but this came off really shady in the moment and took longer to get the car out because of it. Again, this is a towing company so it's not the place for happy people. However, I suppose the whole ordeal could have been way worse and they had a sliver of decent customer service. Probably my weirdest review here!

I just wanted to post here that the customer service is fantastic. We had a bit of a mix-up with a…read moreneighbor and they accidentally towed our car. However, after a brief call they were really apologetic and professional and they also brought the car back to us the same day, which saved us a lot of trouble.

Got my car towed back to my house and driver wouldn't put in my driveway i called caa and they sent…read morethese guys I've had tons of cars dropped in my driveway they said it's not in the policy not impressed I would not recommend. If you love pushing your this is your place to call

I would give zero stars if I could! This is ridiculous and fraudulent towing company. They sit…read morearound waiting for individuals to walk away to just tow them. After going and eating at the establishment in question my daughter went to use the restroom and came back with her car on the truck. Was told she could either pay $100 now or $300 in a few hours to get her car back. I called the owner to get more information to be told she was wrong, wasnt there, walked away and they immediately started towing. After talking to the owner at Jenis ice cream we were told that they sit and do this all day long.

Industrial Towing and Recovery is hands down the best service I've gotten in Chicago! I don't…read moreusually review places unless it is worth going out of the way for, but Wulfrano was so communicative and helpful throughout the whole process. I've never had a flat tire before, but once I was within his company I learned so much! Wulfrano has years of experience with cars and is so resourceful with recommendations around Chicago from tires to auto shops. Very quick service, reasonable pricing, and a very well-rounded person that is as kind as can be! From now on, if I have any car issues I will be reaching out to this family-owned business :)

As a result of moronic automobile manufacturers deciding to no longer equip their new vehicles with…read morespare tires, I was literally stranded after a canyon-like Chicago pothole ripped my car's tire, since I had no tire to replace the damaged one. After phoning six different towing companies and getting only voicemail responses, I was extremely fortunate to reach my terrific new friend Mr. Garcia at Industrial Towing and Recovery. This outstanding gentleman first asked me if I and my passengers were all safe, then promptly assessed my situation and in less than an hour was at my location with an identical replacement tire which he quickly installed at a very reasonable price. This is one of the most superb customer service experiences I have ever had, and with a family-owned small company no less. Mr. Garcia, you are absolutely EXCELLENT and I will recommend your fine business to everyone I know. Thank you again for your high quality service! Ken C.

The owner of this establishment truly took care of me. Had a small incident happen with one of the…read moreemployees but the owner made sure all was made right in a timely fashion. Will definitely be going back in times of need!

Arrived faster than anticipated, easy paperless transaction, and friendly! Don't have much to…read morecompare it to but the price seemed reasonable.

5 star towing service they got the job done with the blink of an eye, I highly recommend them…read more100%!!!

post: Outstanding…read moreservice from Custom Towing! David truly goes above and beyond every single time. They are incredibly fast--always right there when you call--and you never feel left waiting or stressed. On top of their reliability, they are genuinely kind, professional, and caring, which makes a tough situation so much easier. You can tell they truly care about their customers. I wouldn't call anyone else. Highly recommend Custom Towing and especially David!

The Kustom quote was twice what I paid with Express Towing. Proceed with caution if you use them.read more

Highly Recommend Ocana Towing Service!…read more I had an excellent experience with Ocana Towing Service! When my vehicle unexpectedly broke down, they responded quickly and professionally. Their driver arrived within minutes and on time, was courteous, knowledgeable, and handled my car with great care from start to finish. If you're looking for fast, reliable towing in Chicago, 24-hour roadside assistance, emergency towing, jump-starts, tire changes, or lockout services, Ocana Towing Service is the company to call. Their pricing was fair, communication was excellent, and they made a stressful situation much easier. They kept me informed throughout the entire process and treated both me and my vehicle with respect. It's rare to find a towing company that combines professionalism, honesty, and efficiency so well. I highly recommend Ocana Towing Service to anyone needing dependable tow truck services in Chicago or the surrounding areas. I wouldn't hesitate to use them again and will gladly recommend them to family and friends. Five stars for exceptional service!

Really great and careful service. Dante was professional, courteous and managed everything quickly.read more

Great company! They helped us in a time of need and bent over backwards to be accommodating. Ty in…read morethe office was very professional and responsive. I would highly recommend these guys!