Honestly, this should be a 1 star but I don't ever give 1 star, so I'm giving 2. I had called earlier in the week to schedule a plumber to come check out my toilet which had been making some funky noises. Had an appointment scheduled and confirmed by the technician after I called in. Afterwards, I received a voicemail back from Chis about the appointment. This part was my bad, I did not call back immediately and called a few days later, and left a voicemail. Received no call back. I was optimistic that my previously confirmed appointment was still on (silly me), so when the day of the appointment came along, no call. I called Chris back, and left a voicemail, no callback. I waited a bit (a couple of hours), and called again, no answer. I called back the main line for Rocket Plumbing and explained the situation to the technician, who told me that they would get a hold of Chris to call me back because he was probably busy... nothing. It's been a few weeks and I'm still thinking about this exchange, so I'm writing this review. So this is my experience with this company. Extremely disappointed and confused because of the 5-star Yelp ratings. The process for me has been very time-consuming, and ultimately an unfruitful process. read more

Couldnt get to a representative when I called on 3/16/23. Went straight to voicemail, and did not let me leave a voicemail.

I've gone to Chris at Rocket Plumbing for plumbing issues for a number of years, and we called them again this week when our dishwasher drain was backing up. Chris replaced our kinked drain hose and got us back up and running in no time. Rocket Plumbing is fairly priced, but more importantly they are knowledgeable, trustworthy, respectful of your time, efficient, and hard-working. Not sure what more you could want when the plumbing breaks or you need some fixtures installed. Highly recommended without any hesitation! read more

True to their name, super fast service. Also, honest, thorough, and reasonably priced. Chris was the first to call back on my requests for quotes. He showed up the same day to inspect a non-operational sump pump in my backyard. It was six years old, so I figured it needed replacing and told him so, but he did his due diligence, sucked out all of the murky water from the well, checked valves and floats, found the wiring and inspected the power source, etc., to make sure he couldn't salvage the pump. In the end, the pump did need to be replaced, but he had a new one in his van and was able to remove the old pump, fish the wiring through the well and solvent weld the new pump, and have everything ready to go all in the same day. All for a price that was on par with the national average for a job like this. I also bugged him with random unrelated questions on other plumbing jobs around the house, and he gamely gave me very well-informed answers and practical solutions without trying to sell me anything else. read more

We just bought a condo that was move-in ready, but naturally, we had it inspected and found a few minor plumbing issues we decided to fix before we moved in. Make that a lengthy punch list of minor, fiddly things... Even though he was in high demand, Chris worked with us, got everything on our list fixed, and in several cases, made excellent suggestions for ways to improve the plumbing to make it better than new! He gave us accurate estimates and came up with a reasonable schedule we were both happy with and finished on time! Very, very pleased! read more

Chris gave me a very fast and competitive estimate and shared lots of valuable information. I will give him my business in the future!

Used them before and once again was very happy the were very quick to arrive and got the job done Neil be using them again if and when a need arises Thanks for great workj read more

Matt provided excellent service! We had a leaky toilet tank (bolts had begun to rust through) and he was able to solve the problem very quickly! He was also able to snake a clogged bathtub and remove the obstruction. Incredibly friendly service, would definitely recommend to anyone I know! read more

I had a shower faucet that had been leaking for several days. After an unsuccessful attempt to schedule a handyman, I called Rocket Plumbing. They were prompt, flexible, and scheduled me within a day. Matt fixed my shower faucet and stopped the leak. He explained what was wrong with the faucet and how it needed to be fixed. He even went the extra mile by tightening my kitchen sink faucet and toilet handle. The cost of repair was reasonable. I highly recommend Rocket Plumbing for your plumbing needs. You won't be disappointed! read more

After booking an appointment a day out for a clogged kitchen sink. The technician did not show up for the 1-3pm window. I reached out twice to see what was happening, with no word back. Had to book another plumber last minute, who showed up within a few hours. I am only giving 2 stars because I can't give 1.5. Also the tech was apologetic when he finally got back at 6pm, giving a story about being busy, etc... Bottom line, regardless of what's happening, a quick text or call to update would have saved a customer and bad review. Lesson learned I hope. read more

Very happy, had clogged toilets and had to have someone right away (that was disgusting!). Found those guys on yelp and the came the same day and were able to fix it . The price seemed a bit high but generally great experience read more

I had a great scheduling experience over the phone, however when it came for the actual day of the service, I had a less than great experience. I was told the plumber would call and give me a 30m window of time prior to arrival, however, I got a call 10m before the plumber arrived at my house. I was at work and had to SPRINT out of there to make it home before him, already not a great experience. All that I needed was a 20sec snaking of my toilet pipe, all fine. However after the service, he left a track of dirty water all through my house and puddles in my bathroom that I had to clean up. Finally, I was quoted $100 for a quick unclogging over the phone, well I was charged double. Obviously the service had already been completed, so I had no choice but to pay, but overall felt very taken advantage of. read more

I own a six unit older 50-year-old building.. been having a lot of trouble lately with backups.. I usually do it myself but it just got to the point where I knew I needed to bring somebody in.. I had met Chris down the street one day got his card had him come over he did what I would have done but the difference is I would have thought it was fixed.. well yeah it was definitely draining well because the pipes are broken they were so old.. thank God he was there because could you imagine how long feces and all that good stuff would have been going underneath my building before we realized it.. oh my God he saved me! Very knowledgeable /lifetime of experience! Actually I did some scouting and there's a lot of stuff that I need to do so I'm definitely going to be calling them into give me a bid because I am 100% satisfied and happy! Not only that it's Labor Day weekend and not that should matter but I'm a union worker and I just appreciate it! Chris thank you so much I look forward to working with you in the future. I'll post some before and after pictures. read more

Chris was helpful in diagnosing our problem over the phone without the need to come out!

Quick response, friendly customer service and tech who serviced my business!

Rocket was very prompt to send someone over and they were really easy to work with and communicated each step of the way what they would do. They sent Matthew over and he was very courteous and helpful. I appreciate how swiftly they helped me get my leak fixed, and their service. I'd certainly recommend them. read more

Matthew came by to fix a drainage problem I've had for a year. Other guys have quoted us at over $1000 for this, but Matthew was extremely transparent and helpful in diagnosing and addressing the issue. Within an hour, he managed to fix the problem completely and at a fraction of what the other guys quoted me for. Very honest, high integrity work. Highly recommend. read more

I've used Rocket plumbing twice and each time Chris came out on time and fixed the problem promptly. Brian called in a follow up on the service call. Happy with the service read more

This review is for a service call on 5/28. I had a pretty severe leak in my kitchen sink due to complete corrosion of the pipes. Rocket plumbing was able to come the very next morning. I spoke to Chris on the phone who was very professional and courteous. The plumber who came was Thomas, who was very friendly and professional as well. He took a look, explained the price before starting, and showed me what he planned to do. Fortunately he had the necessary parts on hand so he was able to get straight to work. When he finished he went over the fixes he had made, gave me good advice for maintaining the sink better, gave a detailed receipt, and took photos of the work. My sink works great now and I'm very satisfied with the work that was done, and the professionalism from both Thomas and Chris. As someone pretty inexperienced with home repairs and such, I really appreciated how thorough they were in explaining the process and the pricing. I searched price estimates for sink repair online and on home advisor and am confident that they gave me a fair price. I will definitely use them next time I have a plumbing emergency and will recommend them to friends. Thomas also wore a mask and observed social distancing guidelines, which I appreciated read more

Their website is plastered with the assurance that it costs $35 for them to come out to the house. The plumber who arrived said it was $140. When I referred him to the website, he said "Oh, that must be our Chicago site." "Really. The one that says you're at Westwood and Olympic." He had no answer. In fact, he had no answer for a lot of things. Every time I asked him a question - especially one that showed I had a clue about plumbing - he simply ignored me. As for my leak, he said my fixture was old and it would be nigh impossible to find a replacement stem to fix the leak. And then, even if he were to find one, it would cost another $140 for him just to show up again, plus parts and labor. As soon as he was gone, I went down the street to the nearest hardware store, and replaced the stem myself. No more leak. EDIT: The owner, Brian, gave me a call in response to my review. He seemed genuinely distressed (as he should be) and told me his man plain and simply got it wrong about the travel fee. read more

This company litterally saved on friday at 4 oclock !! They very nice and fixed the problem so fast I definetly recommand them Thank you again!!!! read more

Chris was very responsive in terms of helping us fix our shower drain. He went above and beyond and helped find us a new drain catch to prevent future clogging. He also installed it seamlessly. We've used him twice in the last year and would highly recommend read more

We've had Sam service us every time we've had a plumbing issue in our apartment and he is simply the best. He's very polite and courteous and knows exactly what he's doing. He answers all my questions every step of the way and can explain things very clearly so I don't have to ask many follow up questions if any at all. I highly recommend calling and asking for Sam if you ever need a plumber! read more

Brian and Rocket plumbing have been extremely helpful and knowledgable. My wife and I had no idea that we were supposed to drain and flush your water heater once a year. We have always heard a knocking sound from our old water heater and now we know that it is sediment that can build up a knock around. He told us not to throw things down our drains that were causing us problems like egg shells and coffee grounds. It is one thing to just come to someone's home and provide a service, but to give a homeowner the knowledge that will help prevent future problems really set Rocket Plumbing apart from all the other plumbing companies I have dealt with. Thanks Brian and Rocket Plumbing! read more

I pray that we never have another plumbing problem, but if we do, I'm calling Rocket Plumbing. Chris came out quickly on an emergency sewage backup in the guest bathroom in April. He did a thorough and efficient job, explained what the issues were, and advised that our landlords should get the carpet steam cleaned. 7 months later, we had another backup from the washing machine drain. The landlord called, and Brian must have been concerned given how upset the landlord was, and pulled Chris off another job to come out and fix the situation immediately. Chris cleared the blockage, used booties to avoid getting the carpet dirty, and was sympathetic to the fact that our landlord first tries to blame us (the tenants) for when stuff breaks at their unit, even though the place is over 12 years old and hasn't had plumbing maintenance done once. (We have the place cleaned weekly and also are careful to collect hair, Kleenex and compost material to throw out in the garbage instead of down sinks or toilets... I mean, we've lived in houses built in the 1920s in the Northeast, where pipes are riddled with tree roots, so we KNOW not to throw things down drains/toilets!) I give Chris a ton of credit because I think he may have an injury or physical handicap, but he was easily able to maneuver the washer/dryer units and get his heavy snake equipment up and down the stairs. (I have very little upper body strength, so am pretty much worthless when it comes to lifting heavy equipment.) This is a 5-star operation. I will be recommending them to anyone who has a plumbing problem. As a former homeowner, I've worked with plenty of contractors before, but these guys tell it like it is, give you a fair quote, show up on time, and get the work done. And they didn't even ask for a positive review, which I thought was classy as well. Thank you, Chris and Brian!! read more

Ultimately drain cleared so going to write this off to initial frustration Owner has been highly professional Only major rec. is that workers more diligent in putting down tarps to work on and clean up Initially the service seem to be a high-quality responsive service On the first round of repairs things were left messy and unfinished and we had to clean up on the second visit they double charged us for the exact same process on a sink clog with no results Our overall cost was in excess of $700 to simply clear out blocked drains We were told on the second visit for the blocked drain they were bringing a camera and a special rotor They never did that and the extremely slow process by the was it disappointing and infuriating with items being forgotten trips up and down the elevator nothing brought all at once We were not given what we were represented as being given and would not recommend this company again read more

Brian, the owner, was very nice, kind and supportive of our situation. They came in, did the job in a timely manner - great job and service. I am very please with them. They are not cheap, but then again, plumbing isn't cheap. It's lots of work and can be very complicated. They made everything simple to understand and, I believe, a little high in price, but not a deal breaker. read more

Rocket Plumbing (Sam - the technician) is a terrific plumbing service. Got back to me after my initial call; talked with Sam - set the appt and discussed an estimated price. Sam showed up on time, was professional and knowledgeable. We talked as he was doing the work, and let me know exactly needed to be done and took care of the work. Price was right on target. I'm very happy with his work and how he handled himself. Rocket Plumbing is now our "go to" plumbing company. read more

Everyone makes mistakes. But it takes a special person to own it and go out of his way to make things better. Thank you Brian for being that person and for caring enough about your customer to not only apologize but offer a refund. I really appreciate it. read more

Matt came by very quickly once we called. Our main line had clogged due to tree roots causing our toilet and bath to flood. He cleared everything within the hour. Awesome customer service. read more

I've had a few appointments with Chris from Rocket Plumbing and have been very satisfied with both the quality of work and the friendliness/helpfulness of the team. First issue we had was a busted and leaking garbage disposal, Chris installed a nice new one in about an hour and replaced the old pipe. He came back again to address a leaking bathroom sink. I'd highly recommend. When you need a plumber you want knowledge, promptness, and someone that you don't mind in your home for a while. Great company! read more

We had a clogged kitchen drain and were heading on vacation. I called Rocket and they were able to send Jose right away. Jose was so fast and considerate. I'm really happy with the work and how fast my issue was addressed. read more

Great work but not cheap. Communication could also have been better. But when Sam did show up-- evidently he'd been pulled to do an emergency job-- his work was quick and efficient, and top-notch. read more

Very happy with Rocket Plumbing!!! I called last week to get a quote for a few odd ball jobs I needed done and received a call back after a few hours. Sam came out the following day and gave me an estimate. We scheduled the install and repair jobs that Saturday and he showed up on time and did an amazing job. In the past it's typically been a head ache dealing with unreliable or sub-par plummers- definitely not the case with Rocket Plumbing. Thanks again!! read more

Guys are good. Called on Friday...came out Saturday morning and unclogged the sink. Gave me a discount because he was 30 mins late which I totally did not expect them to do. Accepts credit cards as well which is nice..who carries cash these days anyway Will use them again in future read more

I used them twice. Once for my personal bathroom. He came fixed it and charged me $190. Two weeks later had the same problem. Two weeks ago my daughters toilet wasn't working so my husband looked on yelp for a plumber and because this company has the highest yelp reviews and prob pays yelp come up first. He called and the same guy Mathew C came and charged me $190. Now two weeks later we have the same exact problem. I paid him via Venmo Bc I wasn't home. He was very unprofessional on the phone when I called him. I texted his supervisor (Chris) who ignored me. If you have extra money you'd like to flush down the toilet call these guys! I don't believe any of their yelp reviews Bc two of my own experiences have been bad..... they charged $190 for plugged toilets twice read more

Rocket Plumbing is simply the best! I called them in the middle of week for a Saturday appointment and they were able to accommodate our schedule. Sam came out to take a look at my tenant's kitchen sink and took care of the problem quickly. What more can I say? He was courteous and was very professional. Will definitely use these guys again! Thank you so much! UPDATE: Had another issue earlier today. I called Rocket back and they penciled me in on a Friday afternoon with no problem. Chris kept in touch with me through the whole process, was professional, courteous and took care of the bathroom sink without any issues. Thanks Chris, and thanks again Rocket Plumbing. read more

When a company steps up to the plate, I believe it's only fair to recognize them. That's what Rocket Plumbing did. On 2/19, I wrote an unfavorable review after having issues with their responses. To their credit, Brian, the owner, contacted me directly to find out what went south this time. He then apologized and asked if they could have a chance to rectify the situation. I appreciate that kind of company, who cares about their clients and their reputation. Long story short, they came back, replaced all three faucets and the needed angle-stops, and were willing to negotiate the cost. We are well satisfied. Thank you, Brian, Chris and Jose, for stepping up to the plate. read more

Matt came out, super friendly & informed. I've had other plumbers out here trying to fix this drain, and still charge me w/o fixing it. Matt fixed it in short order. Matt was very personable/honest. Cool dude. Highly recommend this Rocket Plumbing. My new goto plumber! read more

Honestly Matthew came quickly his services were tremendous! Very knowledgeable in what he was talking about gave me a good price! All in all I would definitely recommend them! Very honest! Very hard working young man! read more