Bad service, they didn't let us ask questions, they treated us really badly, I almost didn't get to ride on the jet ski, it stopped working and they said I made a hole in the bottom and they wanted to charge me 1800 of course I didn't get to do anything and of course not to break the jet ski, I really do not recommend going to this place read more

What an incredible time we had !! Brand new jet skis , reasonable prices , and friendly service !!! Matt , the owner , what a funny guy , and so professional ;) , I bet he would be a great boss to work for , LOL !!! Anyway , if you want to check out the city by water , look no further than Rockaway Jet Ski. Can't wait to go back and take my Dominican girlfriend ..... I hood her A$$ will fit on the back of one of these things !!!!! read more

Had a fun time here. I was terrified at first, but at the end, I switched with my husband and operated the jet ski for a bit myself too. Anthony, the tour guide, was great and made me feel comfortable. Anthony, the person who checked us in (yes, there were two Anthonys), was nice and professional. I plan to go back next year and try the Banana Boat and operate the jet ski a bit longer. read more

Usually I am not the type to leave negative reviews however, it was more than necessary in this case. Rockaway provided the worst customer service I've ever received. Basically has ruined my entire New York City vacation. I was over charged on top of my horrible experience. They did not give any instructions, put my entire family at risk. Never would I ever recommend Rockaway read more

I had a great time! It was my first experience riding a jet ski and I will definitely be coming back before the summer is over. I did a tour to Coney Island. I felt safe and secure the whole time, the guide made sure to check that everyone was following. The jet ski worked great, and it was a seamless transaction to book on their website. Very user friendly and clear of what you were getting. The price was good as well, and staff was nice and helpful. They took the time to explain everything in detail and answer all of my concerns as I was a bit nervous. Definitely recommend this company! read more

I did the 30 minute Jetski rental with a half price Groupon. They make you fill out some liability forms, give you a quick safety lesson, and then it's out on your own. There are some buoys in the water that indicate what points not to pass, but the area of water you get to ride around in is more than enough. Riding a jetski is very easy and even easier than riding a bike! They offer longer jetski rentals as well, including a four hour tour that will get you by the Statue of Liberty. They also have kayak rentals and stand up paddle board rentals, which I have not tried. I will definitely be back to this place sometime. read more

Rockaway Jet Ski - Rafting/Kayaking Near Me - Rockaway Beach, New York

Thank you for making my friend Steph's birthday magical! First time on a jet ski and so beautiful with the sunset in the background read more

Rockaway Jet Ski - Rafting/Kayaking Near Me - Rockaway Beach, New York

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Did the Harbor Tour. Gilligan did a 3-hour tour, this was a 4-hour tour. Buckle up, you will not be on a lake, its NYC and NYC has lots of potholes in its streets which gives you a bumpy ride and its waterways are no different. Once you go over 20-25 mph it starts to get real bumpy. We were soar for no less than 2 days after the adventure. Saw some great sights and captivated all of those who read our story on Facebook. Tony our leader was great, the WaveRunners were in Great Shape and worked perfectly. Speak to them about parking before you head down, you might see me there because we are doing it aginn before it gets cold. PS, Food and service at the restaurant next door was Great!!! read more

Rockaway Jet Ski - Me and Chongyan and the cute kid is my one and only Son, Tim. - Rafting/Kayaking Near Me - Rockaway Beach, New York

Amazing place to jetski. Had so much fun! New management is amazing and professional. Brand new 2021 jetskis. Changing rooms and and cool boat as an office read more

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Came on Monday with my boyfriend and friends. The process was clear and easy. We showed ID, the card we booked the reservation with, watched a quick video for safety and we were off. It was a beautiful day to be outside. They also have an amazing Thai restaurant right next door. There open as well, we will definitely be back. read more

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excellent service, would come back again but to do a tour for sure! first time riding jet ski and they made it easy to understand. price was right and area was good to ride. read more

Super fun experience! We raced the train, waved to the ppl, went super fast and even fell in once lol read more

Rockaway Jet Ski - Best birthday surprise - Rafting/Kayaking Near Me - Rockaway Beach, New York

What a great time, we had! We did the recreational jetskiing and had so many laughs. The staff is so helpful. The instructions are clear as day. And the jetskiing is SO much fun!! Was able to get my nephews out for their first jetski adventure and we're already planning our next trip out. Probly gonna get the jetski tour next time, just to try something different. read more

If you're in NY and want to enjoy jet skis this is the place to go! Friendly and helpful staff. They make you feel safe if it's your first time driving a jet ski. I would definitely come again! and you haven't done so already stop by Santiago's Beer Garden for good eats after ! read more

Terrible customer service. Booked the jet skis and emailed them over concerns of weather forecast (it said 70% chances of rain) and they never wrote back to me. It is a long way to go all the way to Rockaway beach without knowing whether you will be able to ride the jet skis or not and still they did not answer to any of my concerns. Giving the weather forecast I did not go and requested a refund which they for once answered the e mail very fast stating all the reasons why they will not refund me. I wish they wouldv'e act as professional with my previous e mails. Don't waste your time going all the way to Rockaway for a bad experience, book the ones in New Jersey just 20 minutes away from Manhattan. They have great jet skis, amazing staff and amazing customer service plus you ride in the Hudson River and not in the ocean. read more

had an amazing time, can't wait to come back . AROD was a great help and very welcoming

Second time at Rockaway Jet Ski took Fantastic tour with friends of Coney Island Tour guide and staff excellent as usual and Then you have great cuisine at Thai Rock who needs the Caribbean! read more

Wow!! Amazing experience here at Rockaway. Staff is super helpful and knowledgeable, jetski tour to Coney Island was so fun! Will definitely be back for more! Thank you Rockaway Jetski!! read more

I was just snooping by and notice this jet ski rental so i saw there was some activity going on and ask if i cant rent one!! The guys were super nice and equipment was in Excellent condition. What ana amazing experience !!! read more

The owner/manager there is incredibly rude. My friends & I have gone last year as the first year and we had a so-so experience as we are not easily disturbed, however, going just yesterday, the same guy with the shoulder length hair was beyond rude. We paid for our passes and were going to be a little late, so we called to see if we could still ride the jet skis, the girls said, "No problem, we'll just put you on for the 3pm instead of 2pm." We get there and his attitude was really sarcastic and belittling. He complained about our lateness the entire 5 mins of the safety video, then we began talking amongst one another because we were excited, he told us to stop talking while the video was playing. Excuse me?! We missed 89% of the vid because you're yapping your trap. THEN, we were sent away to wait for our 3 jet skis, it was about 30 mins before he found us right outside the waiting area and said, "You were all supposed to be on the jet skis right now, now you're creating a problem for other riders." Mind you, we weren't given any instructions on what to do after we paid & just got talked down to during the safety video. The jet skiing is fun, and the Thai food next door is ok, but we will NEVER return. Next year, we are going elsewhere. Paid far too much money to be dealing with that bs. PLUS, parking there SUCKS. You literally park in a makeshift driveway blocking ppl in & having to move your car every 5 mins to let ppl out. read more

Rockaway Jet Ski - Rafting/Kayaking Near Me - Rockaway Beach, New York

I originally tried cancelling my reservation because my friends booked the wrong place and I later realized that this place had a strict no refund policy so I ended up just going anyways. I'm glad that I ended up coming here. I had lot of fun for my first time. Super friendly, helpful, and accommodating staff. Will definitely be back!! read more

Awesome experience, we did the sunset tour, JFK airport never looked so good, the view from the water was amazing. Tour guides christian and anthony were friendly and super helpful. Til next time! read more

Rockaway Jet Ski - Rafting/Kayaking Near Me - Rockaway Beach, New York

We did the 3 hour Harbor tour with Anthony and had a blast. As experienced riders we loved the FAST cruising speed and challenging swells by the Verrazano bridge which added to the fun. Their jetskis we're in phenomenal condition and performed above expectations! read more

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First time jet skiing and I was going solo. The team made it super easy, clear and reassuring to someone riding a jet ski for the first time. Had so much fun. No complaints! read more

It was my first time on a jet ski , and the staff was amazing telling me everything that i needed to know as well as took all the safety measures on what i should do if the worst of the worst happened. The price is very good compared to other places around the city and i would definitely recommend anyone to go there instead of some place in the city that would cost double just to ride a jet ski for a hour. read more

Rockaway Jet Ski - Rafting/Kayaking Near Me - Rockaway Beach, New York

I Love It ,I Was Scared because it was my first time , But it was the best experience ever .Had a lot of Fun with my Friends and staff was very helpful .Already coming back next week read more

Rockaway Jet Ski - Jetski - Rafting/Kayaking Near Me - Rockaway Beach, New York

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Employees were amazing and made it easy for my friends and I to jetski as it was our first time there. We enjoyed the experience of free riding as ive heard about other jet ski businesses limited your riding area. I also will consider their coney Island Tour package. read more

With everything going on in the world, COVID 19, social distancing and not being able to have a family vacation has been rough. But NY Tough Fam hit Rockaway Jet Ski to celebrate my daughter's 14th birthday and we had a blast! Great crew, 5 star customer service, fun, attentive, safe and again FUN!!!!!! read more

Rockaway Jet Ski - Jet Skiing - Rafting/Kayaking Near Me - Rockaway Beach, New York

Love this place! I tried paddle boarding and jet skiing here both on Groupons and they were great deals! The people are laid back and friendly. Our paddle boarding instructor Linda went above and beyond while teaching us how to do it. For jet skiing, note that if before you go you have to watch an instructional video and sign waivers and also give them a credit card to have on hold. They hold $500 from your account or if you pay $10, they hold $250. read more

Rockaway Jet Ski - Rafting/Kayaking Near Me - Rockaway Beach, New York

You walk to their floating yacht which is actually their business office. We were taken inside and got briefed on the safety. However the scheme for security deposit was little annoying but I understand it's their company policy. You can do credit or cash security deposit. If you want to avoid the later on hassle I would recommend you do cash deposit ($500) and get it back at the spot after the ride. If you do credit/online then you have to wait few days for it to get refunded in your account. While making reservation you were asked if you want to buy dry bags for your phone and I would personally suggest not to get one as per my experience a ziplock works perfectly fine. Each jet ski has a small dry cabin where you can put your phone and other small cameras. Had a great time. Awesome service and very friendly staff. Will visit again very soon. read more

Rockaway Jet Ski - Rafting/Kayaking Near Me - Rockaway Beach, New York

We went Thursday July 14th four guys Rockaway to Manhattan trip.From the moment we stepped on the dock to the time we left the staff and the owner were nothing but five star. Even gave ice cold water as we left and returned (nice touch) Highly recommend equipment top notch the staff that came with us made in a pleasure and had a lot of knowledge about the city. Planning a family trip before end of summer. Thank you Glen you were the best. You run a top notch facility. read more

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Awesome people! New equipment!! Thai food steps away!!! This is a jewel in Rockaway!!!! Don't miss it. read more

My wife and  I had a terrible experience with our kayak tour. We had a pleasant start on our trip then stopped off at a small beach. Jay then said he planned on us going around this bridge and head back. My wife and I thought our return trip would take us around the corner, but Jay took us out to rough, windy waters. My wife was struggling because she was not heavy enough for the kayak to maintain a forward speed. Jay YELLED some unacceptable things to my wife as a tour guide: "You can't just sit there, we're behind schedule " My wife was NOT sitting still. It was also not our job to know the schedule and time frame. "Don't worry about steering, just keep paddling " He did not acknowledge that my wife would get further and further from shore if she did not steer. Not only did he yell at my wife, but he didn't come prepared to help at all. My wife and I have kayaked many times. The guides always came with a bungee to attach kayaks to help if there was any issue. On top of offering no help, he went extremely far ahead of my wife and was leaving her behind. This one hour relaxing kayak tour became a 3 hour tour with high waves, head  winds, and very strenuous. Because my wife was too light to maintain her speed, she dangerously overworked herself. She has an injured bicep and had to stay home from work today. Keep in mind,  my wife and I are in great shape and work as pesonal trainers. This was not an issue of fitness. Jay finally called in jet skis to pick us up. My jet ski snapped the bungee on the kayak so i had to hold the kayak while riding the jet ski backwards.  The kayak keep jumping up and hitting me. It almost broke one of my left fingers. I have several painful bruises from the kayak jumping up and hitting me. I was also in a really uncomfortable position due to holding the kayak down and got a sore lower back. Even taking the jet skis back took a long time and there is no way the return trip made any sense on kayaks. If we had simply turned around and went back the same way we kayaked out, none of this would have happened. Jay took an irresponsible, ill thought out return route. The whole operation was disorganized and run by young kids. We will never go back. The company AT LEAST refunded us. read more

I hardly ever write reviews... but I felt I must share this. I went jet skiing here this past weekend. I reserved 2 units... for 2 couples to rode tandem. AFTER all the financials were settled, papers signed and instructional video watched... we walked out to the dock to board or jet-skis. As we were getting our safety vests on, the employee showed us the jets we would be using. They looked old, beat-up and in terrible condition (see the pics I took). Only after I insisted on different units, the owner cane out to talk to us. As each word came out if his mouth, his insulting behavior got worse and worse! He looked at us and started to tell us how the Jetske can only manage 450 pounds. He said that we are very large people and that we would probably tip the JetSki over... at which point I will ride with you over and there would be no refunds. Let me say, in all honesty we are not skinny or petite people. My friend and I are NOT huge.... ok... a little chubby but FAR from the weight limit including our VERY FIT men! The owner was so insulting! So unprofessional! We were shocked at his behavior!! But.... he kept going on and on at the mouth! Because my guests were from out of state and I didn't want to disappoint them, i told them to just ignore his insensitive behavior... be careful and lets just have a good time! Bottom line.... jetskiis look really crappy....owner is an insensitive, unprofessional creep.... and there are many other places to use. I would NEVER, EVER go back here again!! read more

Rockaway Jet Ski - Rafting/Kayaking Near Me - Rockaway Beach, New York

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The Jetski's were in horrible condition and kept breaking down mid trip. The tour guide Glen was VERY RUDE and could care less that my Jetski kept breaking down and I was left behind 4 times. It would take him a good 15 minutes to look back and notice that I was stranded and big boats were heading strait towards me. My 2nd complaint is that after our horrible tour was over. He charged me $300 for "damage" that he claims I did to the jetski. This is 100% fraud! I did not make any physical contact with anybody in our group nor did I even bump into anything during the trip. He put me on a broken ski initially because I declined to take out his insurance. He must have glued the jet ski parts together because as soon as we got out onto the water the bumper flew right off. Long story short I paid for myself and my cousin to go on this tour and not only do I feel robbed of the overpriced trip I was extorted for $300 of damage when we got back to the dock. read more

I had an awesome time and would go back to Rockaway Jet Ski in a heartbeat. It's disheartening to see so many bad reviews, but I almost understand why. I went a few weeks ago with a group and we reserved 5:00 and 5:30 time slots for 11 of us. We arrived on time for check-in, but like most of the Yelpers, we had a bit of a wait since they were servicing others who were checking in before us, so we hung out at the cafe and some of us ate. Around 5:15, we finally got to check in on the boat that is the office, sign the paperwork and put down deposits. Now, I understand how some of you are not happy about the $500 deposit, but think about it on a business aspect. If you wreck their jet ski, you're liable and they'll need you to pay, and they'll be able to get your money if you decide to try to bail. If you don't wreck their jet ski, all is right with the world and they will take the hold off the $500, ergo you're not charged. That's what happened for me: I returned the jet ski just fine, and i don't see a charge in my account from them. Also, I saw other Yelpers were complaining about the customer service. I'd say, for two guys who had to deal with a group of 11 and whoever else was coming in with reservations, they handled us just fine. They were patient, didn't get an attitude when we asked questions, and were friendly and chatty enough. So anyway, the paperwork took about 30-45 minutes for everyone to complete. We put our belongings in lockers (free) on the boat (which they will provide locks and keys, also for free, for those who didn't bring any) and went out to the dock, where we received instructions and waited for jet skis to return from earlier riders. That took a little while. I'm not sure what time I finally got on the jet ski (may have been 6:15), but once I did, all my worries just blew away with the wind in my face and the water bouncing underneath my feet. I got that jet ski up to 45mph and didn't fall off once! *knocks on wood for the future* Needless to say, I am totally going back next summer. read more

What an amazing time we had - I wish we could give it more than 5 stars! I bought a groupon for a 4 hour tour of NYC, and was a bit nervous. I didn't have any problems making a reservation. They're consistently booked (a good sign I definitely think!) so we opted for an open Sunday instead of a Saturday tour. When you get there, the place looks a little barren because they're renovating after Hurricane Sandy, but they made us feel right at ease. When filling out the paperwork they let you know about optional insurance and that we needed to pay tax on the groupon. That was the only surprise we encountered. I think they should mention that on the groupon in advance. Wet suits were included, and I was encouraged to wear one for a more comfortable ride. I'm glad I took the suggestion. The sun, wind and salt water can really beat up your skin & once on dry land I was in great shape (most of the others in our group didn't bother with the wet suit & were a bit red & uncomfortable afterward) It took me a little time to get accustomed to the ski, but once I was comfortable, my boyfriend and I had a BLAST! I can't believe how fast the time went! The views were spectacular. Imagine seeing the Statue of Liberty from the FRONT! We got to swim under the Verrazano. Stopped at the Intrepid, Battery Park, Coney Island . . . wow, just WOW! I can't believe how much distance we covered. And our tour guide, Glenn, took pictures of our whole trip - which you get, btw, free of charge! BONUS!!! After the tour, we ate at Thai Rock - home base for Rockaway Jet Ski - and had an amazing meal, deliciousness! and sat under an umbrella enjoying the live band while watching other jet skiers enjoy their ride. A picture perfect day. We definitely plan on repeating :) read more

We just finished a Coney Island tour with Robert, one of the owners and it was A LOT of fun, albeit choppy on our way out to Coney Island. We love Rockaway Jet Ski and faithfully return a few times every year for a fun experience on Jamaica Bay. Their Sunset tour is a favorite! Our time here wouldn't be complete without drinks and lunch or dinner at Thai Rock, which seriously offers the BEST Thai food and drinks in Queens. Mister always tells me it's his favorite restaurant, and THAT is saying a lot- if you know him, you'll know what I mean. read more

We bought a Living Social offer for Rockaway Jet ski and like the previous reviewer, I was a bit skeptical. What kind of operation are we going to find out here I thought. Living Social gives you 7 days to cancel for a full refund and I actually thought about calling to cancel. I've read in the papers that Rockaway Beach is the new hot spot but I was still a bit skeptical. So, we made a reservation (and they were very pleasant to deal with) and figured what the heck. The A train from Manhattan (with the transfer at Broad Channel) took almost an hour and a half (less coming back) but it was a very enjoyable ride crossing the water on the train. It is a two minute walk from the Beach 90th station (one of the least used subway stations in the system). We had a blast on the jet ski's. You can ski right up to the subways and people wave - it was a lot of fun. You can see the aircraft queueing up for takeoff at JFK. The deck at Thai Rock is very nice. We ordered some appetizers and enjoyed our cocktails - it was excellent. We'll definitely return. We walked over to the boardwalk and visited some of the new concessions there and had a great day in The Rockaways. read more

My sister and I always celebrate our birthdays together, and this year it just so happened to be in NYC. We both have wanted to go Jet Skiing for the longest time, and decided that we were certainly going to pursue it this year. We Google'd Jet skiing in NYC and Rockaway Jet Ski came right up as a result ! I called immediately and a very nice guy answered the phone ( Glenn the owner ) I told him that my sister and I wanted to book an appointment and have a tour. He said no problem we have room available. From the moment we got there, everything went smoothly and everyone was very nice ! My sister and I went on the Sunset Tour ! It was amazing and unforgettable. Couldn't have had a better 4th of July as well as a Birthday celebration! Most definitely going back ! read more