Think Twice Before Using Rock Tops!
Absolutely terrible experience -- I would not recommend this company.
As a homeowner, I value professionalism, accountability, and quality workmanship when hiring a contractor. Unfortunately, my experience with Rock Tops fell far short of expectations. Although their pricing was competitive and the countertops themselves turned out beautiful, nearly every part of the service experience was frustrating and disappointing.
Here are the main issues I encountered:
Lack of professionalism and accountability: Communication with the owner was extremely poor. When concerns were brought up, instead of addressing them professionally, the company became dismissive and unresponsive.
Poor cleanup: The installation team didn't clean up after themselves. It wasn't my biggest concern, but worth noting if you expect basic jobsite respect.
Unfinished work: Rock Tops does not caulk the counters along the walls after installation, leaving visible gaps and an unpolished look -- something you'll likely have to fix on your own.
Plumbing problems -- hire your own plumber!
Rock Tops uses a private subcontractor for plumbing, and this turned into a nightmare. My new single-basin sink began leaking shortly after install due to a too-short P-trap that repeatedly came loose. Rock Tops refused to give me the plumber's contact information, claiming it was "private." After multiple requests and water damage to my cabinet, I was told they had "gone above and beyond" and would not be returning. Completely unacceptable.
Isolated incidents:
Within days of installation, the master bathroom mirror fell completely off the wall -- shattering across the room. Thankfully, no one was injured, but the incident could have been dangerous. This happened because the granite backsplash was wedged under the mirror, breaking the adhesive bond. Initially, Rock Tops seemed willing to share the replacement cost, but they later backtracked on that agreement and offered an alternative product I didn't want. After multiple back-and-forths, I eventually settled for a cheaper option just to move on.
In summary:
Rock Tops may offer fast and affordable countertops, but their poor service, lack of accountability, and unsafe workmanship completely overshadow any positives. Once they're paid, you're on your own.
I had planned to use this company again for two rental properties, but after being ignored and dismissed, I'll be taking my business elsewhere. If you choose to hire Rock Tops, proceed with caution -- and definitely hire your own licensed plumber. read more