1. Rock Star Tops of Cleveland

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Cleveland, TN

Rock Star Tops of Cleveland

5.0 (1 review)
Open • 10:00 am - 2:00 pm

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Services - Rock Star Tops of Cleveland

Countertop removal

Countertop repair

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MC Granite Countertops

MC Granite Countertops

(10 reviews)

I do NOT recommend MC Granite due to the numerous issues I experienced. Some of the major issues…read moreinclude: our slabs were moved to a location further away from us for no reason. Then after arriving for one of our planned layout meetings, we could not see the slab because it was unavailable. After finally having the layout meeting, one part of the backsplash was installed upside down and another part was cut from a different section without notifying us. After so many issues, I shared with them my concerns and they admitted fault and reduced the bill some. I have never written a review before for a product or company (good or bad), but I do not want anyone to suffer this type of customer service that I encountered at MC Granite.

I would NOT recommend this company. I have nothing but issues with the install and measurements…read more I live in Texas and building a home in Ellijay so it was imperative to find a company I could rely on, well MC Granite is NOT the company. The counters I picked were over $80.00 a sq ft. The measurement's were done while I was in Texas and per code which I explain several times via phone to the measurer they sent out that code states 36" countertop to countertop when in an island. He did the measurements and I approved as I trusted them to do the right thing and make sure it was per code. I spoke with Cassandra several times and I was assured the measurements reflected the 36" countertop to countertop. I then approved the measurement from Texas. I traveled up to Ellijay to be there while the install was occurring, I was heartbroken and frankly very disappointed when they did not meet code on 2 sides - the installer left after 1 hour and did not complete the bathrooms nor the kitchen. Three days later I get a call saying a Surcharge was $400.00 to get them to meet code requirements. So now 12K for a very small amount of countertops as they had to take off so much was outrageous. As of today no countertops in 3 bathrooms, and kitchen island. I am exhausted with this situation and I paid them by check, bad idea. They just keep on adding charges on. Now since we had to take off so much countertop on the island I asked to make 4" backsplash - you will never guess what now, MORE MONEY! Never trust their measurements and be there when measurements are completed.I did by phone and guess what MORE MONEY! More money, more money! Yes, I approved the measurements based on their expert. RUN FROM THEM IF YOU ARE OUT OF STATE. Very disappointed, disgusted and plain tee'd off. Overpriced, bad service and at a loss of over $3000.00 on a countertop I paid SO VERY MUCH MONEY FOR!

Rocky Tops Custom Countertops

Rocky Tops Custom Countertops

(20 reviews)

The Rocky Tops crew did a good install job considering the un level floor on which my cabinets sat…read more There were some small un calculated areas that should have been seen before installation. Two things: NEVER let anyone cut granite in your house without the device made to connect to the saw the collects the massive amount of white dust! As the result of not using the right equipment and not sealing my kitchen off it took me three weeks to clean all I could see on surfaces then hire someone to get to fabric,baseboards, blinds, shades and windows. Warning two. Tell your install crew not to put any cans, brushes or rags on your furniture. One of the installers left a rag soaked in a caustic material on my antique ponderosa pine table, causing it to cloud into the wood. The table top had to be completely refinished. My Rocky Tops agreed to pay for that but since the job in April, keeps telling me the "woman who writes the checks" hasn't. I paid for the refinishing in hope that the woman who writes checks would come across the payment due to the customer subjected to carelessness causing damage. These were nice people to deal with and they accommodated me by finding a granite that matched my budget. They just need to be more aware of what they are doing while in someone's home and stand behind their word Now, no one wants to return my call

Purchased Calacatta Palermo Quartz countertops and full backsplash only because Marco had reassured…read moreme that if there was any issues that Rocky Tops Custom Countertops would fix the issue. That the work would be top quilty and professional. When the countertops were installed the caulking was not done correctly and some areas not done at all. I called Chris the installation manager about the issue but he refused to return my call. I had to take time off from work to go to Rocky Tops Custom Countertops about the issue. Even then I was not able to speak to Chris or any manager about the issue. When they came back to install the backsplash they brought the wrong backsplash to my house. Then when they did bring the right backsplash it was not what I had approved. It was missing an outlet cutout that I had called out on the slabsmith. I was reassured by Nayeli that the outlet was not missing and would be cutout. Now I'm stuck with a slab that I didn't approve. Went back to Rocky Tops Custom Countertops and asked to speak to a manager. Again I was denied the opportunity to speak to a manger about it. The missing outlet that the installer had to cut out because they didn't do it at the warehouse b Poor quality and not professional.

Rock Star Tops of Cleveland - countertopinstall - Updated October 2026

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