If I could leave zero stars I would. They do not back the products they sell. I will not be…read morespending another dime here and I couldn't recommend more that you don't either. If you are thinking about buying an ECO SMART electric tankless water heater from here DON'T DO IT. Go to another store and buy a Rheem. Valley and eco smart should both get an award for the worst customer service.

From design help to install- 10 out of 10! I am in awe of our fireplace mantle and cant wait to…read morehire them to help with a feature wall at my business. Thanks Smokey Mountain Vintage Lumber!!

There is absolutely no reason why this company should have such a low rating. The most recent…read morereview (except for this one) was three years ago. I have had such a wonderful, and positive experience. I know nothing about wood and building, but I had an idea in my head and they helped me turn it into a reality. Cornelius was knowledgeable, prompt, and over the top helpful. I'm really happy with the product I received and I have so much more confidence in my ability to DIY these shelves!

We were looking for flooring to match our pergo flooring that was discontinued. We found one at LL…read morethat was very close. It was installed This weekend and we could Not be happier with the product or the installers. They arrived did the work and left with no mess behind. We will Shop here again.

Don't be fooled by the smiles and assurances! They didn't have enough of the flooring we ordered so…read morethey gave us flooring that another customer returned. It wasn't until the flooring was 3/4 installed that we realized that we were shorted, after sorting through all the damaged product that we were assured was inspected before it was given to us. They did order (more but they refused to deliver) and that's when we realized that the packaging was different. They had repackaged damaged flooring to make it look "new" and it was damaged and misprinted. The new packaged material was so much better that the rest of out floor looks bad. Calls were ignored and customer service wasn't any better. Promises to look into the matter resulted in dropped correspondence. Finally we were offered a store credit for a pittance of what we paid. The floor looks bad, poor quality of materials, unethical practices of selling used as new and not making good on their promises. Save your money. Shop elsewhere. If you have a problem you'll be left doing what we are doing.

We have loved working with Regina! We are out-of-towners and we could only come out to Knoxville…read morefor a weekend, but Regina was up for the challenge. She worked with us to find out what we needed and got us started on the FlexMLS website so we could browse listings to our heart's content. Through the whole process, Regina has been exceptionally responsive even outside business hours. When we came to Knoxville, Regina worked hard to get us acquainted with the town and all its various neighborhoods. Visiting houses with Regina is like getting a crash intro course in home maintenance! She displayed extensive knowledge about house construction, upkeep, and local hazards. She was also very flexible, allowing us to adjust our schedule when an exciting new property appeared on the market during our visit. This was extremely helpful as it ended up being the perfect house for us! Once we decided to make an offer, she immediately got in touch with the listing agent to put our offer "on paper". By continuing to work into the evening, she got us a positive response on our offer before midnight of the day we toured the house. Yes - in 2 days, Regina not only took us to more than 10 houses and gave us a full tour of Knoxville, she also got our offer in on a house we loved. Since our visit, Regina has continued to be very communicative. She gave us a calendar of the important dates for closing and is in touch with the listing agent, so every milestone so far has been met well before its deadline. We haven't closed on the house yet, so I will update once that's settled. But as of this process so far, Regina has been an amazing buyer's advocate, willing to go way above and beyond to accommodate out-of-town buyers and get them the perfect home. We can't recommend - or thank - her enough.

We had the best experience with Regina in buying and selling our home. We originally moved to…read moreKnoxville in 2015 and considered buying our first home. She came recommended from a friend and really opened our eyes to the things we should look for when house hunting. She literally got down into crawl spaces and pointed out anything she thought was concerning: cracks in foundation, subpar building materials, roofing, mold, water damage, gutters, basements, things we would have never thought to consider. We never felt pressured to buy even though we looked at 20+ houses with her over several days. If she felt the house wasn't right for us, she let us know why instead of pushing us to put in offers. We decided to wait and make sure we planned on staying in Knoxville before buying. She made sure we knew she would be there to help us when we decided we were ready. In 2018 we knew we were ready to buy, and Regina was ready to go with another round of house showings. She gave us the same attention and consideration as the first time around. We thought we found our dream house and were ready to put in an offer. Thankfully, with her attention to detail she urged us to hold off and check it out after a rainstorm. We took her advice and when we went back noticed serious issues with water in the basement. With her guidance, we finally found the perfect home. She helped negotiate a good price as well as navigate all the confusing parts of purchasing it. When Knoxville got record breaking rain in 2019, we were so thankful Regina had helped us choose a solid house that avoided the flooding many of our neighbors and friends experienced. This year, my husband received a job offer out of state we couldn't pass up and had to move quickly. We hated to leave our home, but we knew Regina would help us sell it. Her expertise came full circle when the value of our home appreciated and sold very quickly. We attribute this to Regina's knowledge and guidance when we originally bought the house. Regina has set the bar very high for us when it comes to realtors, and I would recommend her to anyone who is looking to buy or sell their home. She is honest, thorough, organized, and professional. Most importantly, she is on her client's side through the whole process. Regina knows her stuff!