We used them for a kitchen and two bath remodel fifteen years ago and are happily working with them…read moreon a second home kitchen and master remodel. From countertops to tile work, we couldn't have been more pleased. Elaine, in particular, is very knowledgeable, friendly, and helpful.

We had a great experience at the Tile Store. Jessica is amazing to work with and the tile in our…read morenew home is beautiful. We received excellent customer service here.

A huge disappointment! We needed a new sink in our master bath and they quoted a ridiculous price…read moreto swap out the old for new, but we agreed to it due to us not being able to find an individual to do it. When the sink came in we called several times to schedule the job with each time the assuring us "someone would be in touch" no one ever called, and we finally found an individual to do the job for much less and did a fabulous job to boot.

Frank was very knowledgeable and helpful! Ethical, honest business. Would highly recommend!read more

They did a great job, arrived on time, cleaned up after the job. My floor looks great. Reasonable…read morepriced. Could ask for better. From 1 to 10, I give them a 10, I will use them again.

Excellent partner in construction! In custom home design and construction, your partners are…read moreeverything. East Chattanooga Lumber has been a massive help to us. We very much enjoy working with them.

We are currently 3 1/2 years in our new construction home and have yet to receive four screens for…read moreour windows. I have called our sales guy, Mike Conrad, and can no longer get a response from him. I have emailed and called to speak to a manager only to be transferred to everyone but him. I would not recommend using East Chattanooga for build projects. The screens are just one of the issues we had with our order with this company. Our $3,000 wooden front door was ordered incorrectly, windows were missing from our order, and more.

Thanks for the "kiln dried" lumber that I paid premium prices for. Words of wisdom if you buy from…read morethem; BRING A MOISTURE METER. Lesson learned.

This place is amazing! So many different choices for hardwoods. Great reused options too!read more

I am writing this review due to the lack of communication and the unresolved reimbursement issue…read morewith Rustic Woodworx regarding my custom mudroom cabinetry, delivered on August 30. Upon delivery, the cabinets had visible paint damage through the shrink wrap, which was the only packaging used. The truck driver, Eric Wilhite, who was hired by Rustic Woodworx, helped open the wrap, inspect the damage, and arranged a video call with Randy Hamblen. During that call, Randy agreed that I should obtain bids from local painters and that Rustic would reimburse the repaint cost. After the call, I also sent Randy detailed photos of all paint-damaged areas. I received multiple quotes and informed Randy that the lowest bid was $800, which he approved. After the work was completed, I sent photos of the paint preparation, paint work, and the proof of payment to the painter to Randy on September 7. On September 12, Randy responded: "Good afternoon, did the painter provide any kind of detailed invoice? The insurance company is asking for one. Trying to get this expedited for you. Thank you for your patience." I provided the requested detailed invoice on September 15. Since then, I have reached out repeatedly--via text messages on Sept 20, Sept 27, Oct 9, Nov 17, and Nov 24--and left multiple voicemails, as he is not answering my phone calls. My wife also attempted to contact Janet Hamblen without success. We have not received a single reply from Rustic Woodworx since September 12. It has now been several months, and despite our efforts to resolve this matter patiently, Rustic Woodworx has not followed through on the agreed reimbursement or provided any update. I am disappointed by the lack of communication and accountability. I hope this review prompts the company to finally respond and resolve this outstanding issue.

I've been searching for the perfect cooler addition for my back deck, and Rustic Woodworx…read moreabsolutely delivered. The cooler they built is not only gorgeous to look at, it's functional and meticulously thought-out. I'd recommend working with this team 10 times over!

We bought a kitchen table from Brannon right at the end of the Covid crisis. It had to be shipped…read morefrom Vietnam because that was where the special wood was located. Our sales lady kept us informed and called when it was on its way. It's beautiful and exactly what we were looking for. Then this year we bought a ladies' recliner with custom fabric. I am very happy with my chair. The customer service is impeccable and now I go to EF Brannon just to look around!

furniture looks cheap and not going back for anything. We have higher standards than that.read more

Anthony Foskey and his team were Great…read moreTo work with building a deck on a challenging hillside. It is spectacular. Daniel and the other deck builders were hardworking , quick and efficient and produced a wonderful product. They are also very very customer service oriented.