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    Hixson Carpet & Tile

    5.0 (1 review)
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    6 years ago

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    Home Outlet

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    My husband and I went to this business this afternoon to choose floor tile as well as kitchen…read morebacksplash. The customer service was absolutely horrible. Not one person in the store acted as if they cared we were there or cared to share information regarding the tile offerings - some custom order, some in stock. Sadly we were ready to buy but I would not spend a penny in a place that treats others in this manner.

    I bought a home that I had to remodel in 2021. I do a fair amount of business at Lowes, just…read moreworking on my home, but in shopping for available products, I found a store that was new to me -- Home Outlet in Chattanooga, TN. Since then, I've spent at least 4 or 5 thousand dollars there, and I love working with them. The store doesn't carry everything I need, but what they have is very very competitively priced, and often, I can pick up what I need from what's in stock. When I need something special, they do a great job of listening to what I want and helping me get it ordered. Home Outlet has become the first place I go when I need windows, flooring, cabinets, tile, counter tops, doors, and more. Another observation. With few exceptions, the same people I was dealing with in 2021 are there today. Lynn the store manager, Brent and Robert (who just retired a couple of weeks ago) are customer service experts. They are always ready to help me, but know when to leave me alone to shop and think before I need assistance. I don't have a single criticism of these professionals, and I look forward to shopping with them for years to come!

    Mr. Handyman of Chattanooga

    Mr. Handyman of Chattanooga

    (22 reviews)

    Great experience with Mr Handyman's services. We had a deck that needed stairs and several boards…read morereplaced. Terry came out for the estimate quickly and quoted us a better price then several others we had out to look at the project. We were scheduled to be taken care of with the following weeks and today we have a completed repair job and our deck has never looked better! I highly recommend giving them a call, Jennifer was very nice to work with and coordinate our scheduling. Very nice people and great work, the final invoice even came out lower then the original quote!

    I don't think this review will come as a surprise. I requested someone come out to quote a door…read morereframe for an exterior door leading out of my garage. Brad was sent and said we could get significant improvement in the door frame to increase security. Brad also said the gap at the bottom of the door would be addressed to keep rodents out. Sounded good...then while Brad was there I walked him to an exterior staircase that had one handle with too much wobble. I said if nothing can be done to make it sturdy it's fine...but wanted to ask. He had ideas on how to replace 2x4s with 4x4s etc. I referenced the bolts noted as being needed in the home inspection as I had just recently moved into the home. Brad asked me if I'm a single mother...because he tries to help them out a bit more than regular customers. Whatever. Finally the day comes. Brad is on time. Gets started. At no time other than to tell me he had to run to get parts at HD did he say things would be different than we discussed. At the end, I didn't have a reframed door...but one with decorative trim...on cinderblock no less. The staircase did not have the noted 4x4s where discussed and he ended up replacing a 2x4 with another 2x4...I get no improvement but tons of excuses. So more than 640 bucks later it's...well we would have to do a full replacement of the staircase to get those results. Like huh? You kidding me? They are REALLY handy at taking your money. And Brenda attempted to work through the issue...but wanted to send someone else out to charge more money and credit what Brad did. So when I ask to credit me for labor spent on the staircase only she stopped responding. Again...all about the money. Don't use these fools.

    Hixson Carpet & Tile - carpeting - Updated May 2026

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