Super nice facility!! Decent selection of everything. Dylan upsold the crap out of me... $120…read moregloves, a $25 pair of socks etc.... Nice guy. I wish I had a Trek... I am a Specialized guy... Will be back.....

Top notch! The folks working here are friendly, helpful and…read moreknowledgeable. They treat you like a friend not a customer. They know bikes - sales, service and repairs. Had some work done here a couple of times on my bike, another brand and they were fine with that. They fixed my issues no problem and I always got my bike back in perfect condition. They don't try to upsell anything and they treat you fair. Pricing is more than fair. I would highly recommend this company for all your biking needs.

Left Subversive a message (through Yelp) to get my bike tuned up and because of Alan's quick…read moreresponse time was able to bring it in by the next business day! He was very responsive and helpful through the whole process and I would 100% recommend his shop.

Great experience! Brought in a bike and I knew it needed a tune up among possible other things. The…read morerepair was quick, cheaper than expected and he went above and beyond to add little things to make the bike just a bit nicer for my son. I'm a lifelong customer after my first experience here!

Velocity has high standards for customer service. I contacted them to have a tune up done and i has…read moreadditional damage to the front rim. They contacted me and sent pictures for my verbal approval to fix it. The work was done in a timely manor and was well worth it. This will be my go to bike shop from now on.

If you're in the market for a bike, go talk to Bruce and Katie. I bought 2 bikes from them,…read morerecommend them to everyone, and will definitely head back when it's time for an upgrade. They're awesome and will treat you right!

One star because they won't work on "department store bicycles". Why not?! They all operate on…read morethe same principle, have the exact same parts. And a department store bike is not cheap! It needs help too.

They took care of me well. Needed an extension to my handbags to raise the bars up. They knew what…read moreto do. And took care of it.

Awesome staff great selection of bikes. Came in with my family looking for a new bike and the staff…read morewas very helpful and friendly even tho I walked away without buying a bike they were still very helpful.

5 stars does not do this place justice! Drove a hour away to get a Salsa fat bike here…read more Great facility! Staff was super cool and accommodating: they swapped my brakes to moto on the spot and didn't charge me. Ben, the salesman actually did the work! How refreshing. Graham told me the local trails I needed to hit.... Spoke a little to Mike who clearly knows how to hire and train great people.... Overall, a fantastic experience.....

They helped my daughter pick the perfect bicycle to fit her needs at a good value!…read moreTheir knowledge and attention to detail was impressive.

I stopped by earlier today just to check out the shop and the fancy (to me) bikes. I had a very…read morenice genuine conversation with Hank. Hank is Very knowledgeable and a great guy. Overall really cool shop with tons of sweet accessories and racing bikes. Definitely worth checking out.

Huge shout out to Wheel Werks Custom Bikes in Crystal Lake. After a mega mechanical problem with a…read morewheel at last weekends' Ramble century ride, Bob at Wheel Werks lent his personal bike to one of our group members for one of the 20 mile loops so he could keep working on the damaged wheel. Bob had it fixed by the time the loop was done. This is way above and beyond SAG support at an organized bike event. If this is their customer service when they are just out volunteering time imagine how they take care of their customers...

It was absolutely refreshing to visit this store today. My 12-year-old broke his bike chain. I…read morethought I could fix it myself. I was wrong. Zane and Kim were in the store. Zane said he would take it right away and fixed it in under 15 minutes. We are so grateful. Both Kim and Zane had such a lovely personalities. They were very welcoming and very professional. I know that my bike needs a good fixing/tuneup and we will definitely be back to TREK!!!

It had been a while sin e i bought a bike, so I wasn't sure what to expect. Truley an amazing…read moreexperience and I got the bike I wanted for a great price! Kim helped us out and went over the top to make sure we keft happy with out purchase. Thank you!