Incredibly unprofessional, owner will regularly vent her incredibly personal relationship problems…read moreto clients without asking and will snap at a moment's notice. This place spaces out appointments in such a way that it maximizes pain and money spent. It took years to achieve very little results for much more money than other places. Would give 0 stars if I could--STAY AWAY!!!!!

I really like this place. They are very friendly, accommodating and I'm extremely impressed with…read morethe owner. She is very business Savvy. The rate which the place is growing is impressive. I have been going for sessions for about a year. I started bringing my mom too. I have recommended them to several people. I had laser done, but it doesn't deal with fine, facial hair or gray hair. So I switched from laser to electrolysis' and even tho results are slower. They are much more successful. Also I could speed up the process, but I don't like to go for longer than 30 minutes at a time. I did my eyebrows, so no more threading, chin, upper lip, and will be staring bikini area soon, before moving on to underarms. I hate shaving and the prices here are reasonable.

I've had laser hair removal by Jill and she is wonderful! She's very knowledgeable in this field…read moreand she made me feel comfortable before/during/after appointment. I highly recommend her!!!

Jill provided me with multiple amazing services. First she shaped and waxed my desperately sad…read moreeyebrows. Then she performed the Awaken Signature Treatment facial. She took her time and almost put me to sleep between the cleansing, exfoliating, massaging and moisturizing. We wrapped up my services with a brow tint. My brows look incredible and my skin is literally glowing. Jill is a consummate professional and empathetic provider. Thank you so much!!

I was contemplating some type of hair restoration for a year. I researched the different types,…read moreboth non-surgical and surgical (FUE, DHI, FUT, LLLT, Medicinal etc). When I decided that FUE would be my preferred option, I looked into traveling to Turkey, using the 1 provider in my small city, going to a large metropolitan city or utilizing a center which performs hair restoration frequently and has many positive reviews. I came across Quatela Center in Rochester NY. I have spoken with other centers (some would not answer questions until I paid and made an appointment with the provider. Some would not discuss an approximate cost (I know it can vary widely). When I spoke to Sue, my first contact from Quatela, she was friendly, informative, open and discussed the general process at length with no pressure. I felt like part of the team from the first phone call. The process from the beginning was smooth, client centered and professional. The Hair Team Manager, Stacie, was outstanding! Dr. Lee was down to earth, understanding and experienced. The procedure was explained in detail. Stacie assisted coordinating all of the pre-procedural requirements. She even completed the EKG when I had difficulty obtaining one. Upon arrival to Rochester, I had inadvertently chosen accommodations, which were substandard. When Quatela casually asked about it, they proceeded to arrange a high-quality hotel at no additional charge! I knew I was in for a pleasant experience. The next morning arriving early, Stacie and her team met me to initiate the procedure. Dr. Lee outlined the plan. The team worked like a well-oiled machine (Dr. Lee, Stacie, Moo, Maria, Latoya). They worked consistently, diligently and timely. The vibe that they enjoyed what they do and respect one another was evident. They were consistently asking me about comfort every step of the way. The most uncomfortable time was the injections for the nerve blocks, otherwise i felt pressure, but minimal pain. We listened to music and the time went by quickly, from preparing the donor hair to implanting. I was impressed at the way this Quatela team worked together. The facility was impressive and clean. The aftercare instructions were detailed. I had very little pain during or after. I am so pleased with the outcome, and it has only been 1-week status post procedure. I am very thankful I didn't travel overseas or go to a larger metropolitan city. Quatela was the perfect fit for me. Quatela obviously excels at what they do best. If anyone is contemplating utilizing Quatela, you will not be disappointed in the care you receive as they are exceedingly client centered and focused at delivering high-quality care. Thank you to the Quatela Center for Hair Restoration team who made me feel seen, heard and respected throughout this journey. I highly recommend this hair restoration team; Hats off to them! A++

Top notch organization. I am a physician and did quite a bit of research on this topic prior to…read morehaving the procedure. It's extremely important to have an experienced staff when having this procedure. It is a team that works on you not just the doctor. The transplant team has multiple years of experience and same people have been there doing the hair transplants for year. The customer service with ALL staff is on par with a 5 star hotel. I have no idea if the procedure here costs more or less than the few other places that perform this but I wasn't shopping for quality not price.

I try to get to the Brighton location to have my eyebrows threaded whenever I'm in that area…read more They've always done an amazing job on my brows -- better than an other place locally. The ambience of the spa is nice and I look forward to trying other services offered at Amita's!

The place has been in business for quite some time, obviously they are doing something right. The…read morethreading is also done perfectly. I am man who fortunately has some testorone:) so this is what gets done. It is done great all the time. I would recommend this place. The only drawback, they cannot duplicate her.

Can not say enough amazing things about the work my hairstylist Lenzie does on my hair. As someone…read morewho moved here from another city, it took me three years to find someone I could trust. Having naturally curly, thick hair it is hard to find someone who knows how to cut it right and not look uneven. Not only am I her client my wife is too and we would not have it any other way. Lenzie is kind, funny and helpful and offers suggestions when I am looking to try something new. She also handles my hair dye and root coverage. I highly recommend you check her out! I have included pictures to show off her work!

First time here a received a gift card. Easy to book appointment online. Even though I had a gift…read morecard I still had to reserve my appt by keeping a credit card on file. Arrived 15 mins early and walked into bouquet that sells products and clothes. I was escorted to a set of chairs to wait for my time. I was seated in a high traffic area that everyone walks by. I waited 20 mins in the chair. Was not offered anything to drink. Another lady came in and the tech said let me get you a glass of wine. No one even acknowledged that the tech was running late. Upon entering the pedicure/nail area I noticed it was a very loud environment. For $60 for a pedicure I expected more. Asena was friendly but you can tell either she was rushed or new. I had quit a bit of dead skin around my cuticles still after and had to ask her to do it again. I was then placed under a fan which didn't cover all my toes to dry and was blowing cold air. I saw a dryer open and asked to move under it and it had heat. I didn't noticed the spa music playing at all until I was getting ready to leave as that is how noisy it was.

I have been going to Vickie for years. She waxes and shapes my eyebrows perfectly. I also used to…read moreget electrolysis on my facial hair from her, but over the years she has succeeded in reducing it so there is only one or two hairs every once in a while. Thank goodness. Vickie is thorough. She is polite. She is caring. She is kind and gentle. I think most clients end up calling her a friend. I know I do. I would never trust anyone else work on my face but Vickie. Her prices are affordable because she wants everyday people to be able to afford to take care of their skin. She isn't looking to get rich. She is extremely knowledgable about skin care and truly wants you to look your best.

I've only done electrolysis twice now, and this is my first time with Vickie, but I'm impressed…read more The first time it got red and bumpy afterward, so I decided to give Vickie a try. Vickie got a lot done in a short period, and my skin is looking great. She has a very light touch. Vickie was friendly and ​cheerful and was happy to work with me on arrangements and scheduling. I would gladly recommend her to anyone.

My experience with Alex has been wonderful. She is knowledgable, friendly and most importantly…read moredoes a fantastic job! I have been looking for a practitioner who specializes in this field and has a great deal of experience - She explained my options and the process and I am so happy with the outcome! If you are looking for someone you can trust to do a fantastic job and not just sell you on something then look no further! (her few days working in Canandaigua are a bonus as well)

I couldn't be happier with my experience! From the moment I walked in, I felt welcomed and at ease…read more Christy was not only incredibly knowledgeable but also took the time to thoroughly explain the process, answer all my questions, and ensure I felt completely comfortable before starting. The results are amazing -- natural, balanced, and exactly what I was hoping for. My lips look fuller but still very much me, which is exactly what I wanted. The procedure was virtually painless, and the care taken throughout made it clear I was in expert hands. The attention to detail, professionalism, and genuine care for clients really sets her apart. I'll absolutely be returning and would recommend them to anyone considering lip filler -- especially if you're looking for a subtle, natural enhancement done by someone who truly understands aesthetics.

Nina and Sandy are GREAT!!! Ihad IPL Done and the foot detox. IPL amazed me. My skin looks…read morefantastic. I cant believe that it removed my sun damage. The foot detox was so awesome, you could see the impurities coming out. The cost was very reasonable as well. Much better than other places. I will definitely be back for more service.

I've been going to Delicately You for a long time now. Nina & Sandy are fantastic!! They have a…read morelot of great services at reasonable prices. It's super relaxing atmosphere. I'm having a hard time understanding the other reviews. They were a long time ago & I've been there a ton of times & never experienced anything like that. The ladies are the best. Google, etc have glowing reviews. You should go check them out & see for yourself. You won't be disappointed. I've never been happier with the stuff they do. I also had Reiki done by Nina. I'd never done it before & had no idea what to expect. I felt great afterwards. Definitely want to do it again.