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    Roche Service Co

    2.6 (15 reviews)
    Closed 10:30 am - 6:00 pm

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    3 years ago

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    6 years ago

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    4 years ago

    Roche was assigned by LG to repair my TV. They were professional from start to finish. I would highly recommend them to anyone

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    uBreakiFix

    uBreakiFix

    (37 reviews)

    I have very mixed feelings about this location. The first…read moretime I came here (back in September), I was told that if I dropped my phone off before 3pm it would be fixed the same day. I arrived a little after that, and my phone was repaired and ready the next day with no issues -- so my first experience was positive. Four months later, my screen started malfunctioning with no physical damage, which should have been covered under warranty. I scheduled an appointment online for Monday, drove 30 minutes, and when I arrived the store was closed, even though both the website and phone system still said they were open. There was no notice or update. I called the next day before driving there again and was met with attitude about them not notifying anyone they had been closed. When I arrived later that afternoon around 4:15pm to drop off my phone, the entrance still wasn't shoveled. I had to climb through snow just to get inside. The next day, I was charged $99 by my insurance because the claim was automatically changed from "warranty" to "accidental damage," even though the repair was not accidental. (This was done by the insurance company, not the store.) When I went to pick up my phone, I was told my SIM card tray was missing -- which was not true, as it was in the phone when I handed it over. It was inside an OtterBox-style case that snaps together, so it couldn't have just fallen out. The employee I originally gave the phone to claimed it was never there, while the employee helping me at pickup (who was much kinder) offered to order a replacement. I ended up ordering one myself because either way I would have had to wait two days -- but if the store ordered it, I would have had to drive 30 minutes back to pick it up. It made more sense to just pay the $6 and have it delivered to my house. That said, I want to give huge credit to the second employee who helped me with the insurance issue. He spent nearly an hour on the phone fighting with the insurance company, dealing with dropped calls and transfers, all while still helping other customers, just to make sure I wasn't wrongly charged. He didn't have to do that, and I truly appreciate him for going above and beyond. Because of him, my experience went from incredibly frustrating to being handled with genuine care and effort. I just wish the overall process, scheduling, and communication, was more consistent and professional.

    Called to get price on laptop repair and was quoted $300. When I went into the store they said…read more$550. The tech was rude and not helpful at all.

    Device Raptors

    Device Raptors

    (1 review)

    WARNING!! While the…read moreperson who did the repairs was nice, they didn't inform me of any of the options of getting my phone repaired. Found out the hard way the reason they are cheaper to replace the broken glass on phones is because they use cheap glass that broke again in 2 days. $380 down the drain, TWICE!! The 2nd replacement glass broke in 4 days even with me being EXTREMELY careful with it. I can't afford to do it again for a 3rd time! I had to pay to get the glass replaced again TWICE so it would have been far less expensive to get the apple quality glass the first time & I would have had I known that. I didn't find that out until the 2nd time I had it replaced (they don't guarantee/warranty this!) & that broke in 4 days! I'm not hard on my phone at all so it's ridiculous that this is their scam! They also said my phone antenna was bad & replaced that. Now since they "fixed" that, it barely works unless I'm hooked up to wifi. It gets stuck & wont advance to the next screen. Since I'm on the road a lot this is VERY difficult to deal with! AND the battery now doesn't hold a charge for longer than 2 hours! This wasn't an issue until they fixed the glass! This is an IPhone 14 Pro Max so it's not old or beat up. BEWARE THEIR SCAMS!!

    From the owner: At Device Raptors, we specialize in providing top-tier hardware repair services for smartphones,…read moretablets, laptops, and smartwatches. With over 7 years of experience and a 5-star satisfaction rating, we pride ourselves on delivering fast, reliable, and affordable solutions tailored to your needs. What Makes Us Unique: Expertise You Can Trust: Our certified technicians are highly skilled in repairing all major brands and models, ensuring your device is handled with care and precision. Customer-Centric Approach: We value your time and strive to provide same-day repairs whenever possible, with a focus on clear communication and exceptional service. Business Solutions: We partner with local businesses and corporations to manage their device repair needs efficiently, helping them save time and reduce costs. Commitment to Quality: We use only high-quality parts and offer a warranty on all our repairs, so you can feel confident in the longevity of your device. Community-Focused: As a local business, we are proud to support our community with personalized care and competitive pricing. At Device Raptors, we don’t just fix devices—we restore convenience and peace of mind. Let us get your tech back to working like new!

    Roche Service Co - electronicsrepair - Updated May 2026

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