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Roche Bobois

2.7 (7 reviews)
Closed • 10:00 am - 7:00 pm

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2 years ago

terrible customer service. defective and poor workmanship products. go elsewhere as there much better options beyond these charlatans

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Roche Bobois

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4 years ago

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2 years ago

bad customer service and arrogant staff. product is not good quality. overpriced for what it is

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7 years ago

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4 years ago

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6 years ago

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7 years ago

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Ski Barn

Ski Barn

(79 reviews)

$$$

Let me start by saying that Ski barn is probably one of the most busiest ski apparel shops in the…read moretri-state area, and there's never been a time where I visited the store and haven't had to wait a while for service when it comes to boots or skis. However, with that said, it is absolutely worth the wait. Rick Vanek is one of the best at what he does, and I always try to seek him out when I visit, however, last weekend he was occupied, so I had to put my name on the waiting list. An unassuming, younger woman by the name of Abby was readily available, and when I tell you, I probably gave her the most difficult time in assisting me because I had my mindset on what I wanted. Boy was I wrong. After guiding me, even against my will at times, she ended up giving me exactly what I needed, not what I wanted. Every boot that I tried on that I came in for ended up not being sufficient enough for my feet. She never lost patience with me, and ultimately, she put me in a boot that I would've had never chosen. The irony is these boots are the most comfortable boots that I've ever worn and they are also at the skill level of what I was seeking. Rick actually recognized me and came up to say hi as Abby was servicing me, and just smiled silently. He knew that she knew her stuff. I can't praise her enough for taking care of me thoroughly and ultimately giving me exactly what I came for. Don't let her young appearance fool you, she's more skilled at what she does than some other individuals at other shops twice her age. I've been skiing for over 26 years, and this young lady just schooled me. Abby, thank you so much for putting up with a hardheaded veteran like myself. I highly, highly recommend anyone that is looking for the proper ski boots to visit this location and ask for Rick or Abby in a heartbeat. Well done!

The good: I've been coming to Ski Barn with my family for ski rentals for a few years. The fitters…read moreare consistently great - friendly, good with kids, and know how to size boots appropriately. Despite the hectic season, the staff does well. The bad: I brought my own boots/skis in for a tune-up for this season. While I discussed what I needed with one of the men behind the counter, another guy working there came over and informed me that my skis are actually not mine; they are rentals from Ski Barn, which I never returned. I tried to explain a couple of times that I owned my boots and skis and bought them at a Ski Barn sale event a few years ago. I've also brought them to be tuned at Ski Barn each season with no issues. The guy was adamant that I was wrong and trying to service rentals, implying that I never returned a pair and was trying to pass them off as my own. Not only was he completely wrong, his tone was incredibly rude. I explained again; he doubled down. By looking at their computer system, it is easy to see my rental record, and he could quickly see that in all my years of renting, I've never rented adult skis. I only rent for my children. Why would I have an adult rental that I never rented? But he could not back down. Instead, he made insulting remarks to me, which said more about him than me. He still could not concede, so he said he was just not going to pursue it anymore. The best part is - which we found out toward the end of our altercation - it turns out his dad is the owner of Ski Barn and actually was the one who fitted me and sold me my boots and skis a few years back. So no, they are not rentals:) His dad knew how to make a sale and get a family of customers. His son just figured out how to lose us. I will complete our transaction this season, but in the future, we are going to Mt. Everest Ski Shop. ETA: After I pick up our skis, I will take them to the shop on the mountain we're going to for a quick check because I would genuinely not be surprised if this guy messed around with our equipment out of spite.

Modani Furniture - Broken "power adjustable footrest"

Modani Furniture

(36 reviews)

I guess you can buy furniture anywhere these days. There's so much available from so many different…read moreresources that it's easy to get confused. When looking to furnish my new home I stumbled into Modani in Paramus quite accidently and walked out just a bit poorer. I've been buying things for the better part of my life. I'm a true consumer in that respect and have done business in more places than I can remember. What I can't remember was getting better service than provided by Richard at Modani in Paramus. From arranging delivery to answering my design questions promptly, Richard is a true gem. If you're looking to furnish an entire home or just need that one special piece I really can't recommend Richard or Modani and higher. Really amazing selection, price and above all, service. Kudos.

I purchased a light-colored sectional and matching console from Modani in Paramus. Upon delivery…read moreand unboxing, almost every piece had visible stains and damage. Following the sales representative's instructions, I contacted customer service and submitted photos and videos documenting the issues. They arranged for a third-party cleaning service, which initially seemed like a reasonable solution. However, the experience quickly declined. The cleaner arrived dragging a steamer across a sidewalk covered in melting snow and salt, then entered my home wearing only flimsy shoe covers, leaving wet, dirty marks all over my hardwood floors. The equipment itself also left marks. While he addressed some of the stains on the sectional, he completely ignored the console, which had clear discoloration on the corners--similar to wear caused by repeated handling in the same area. He took photos and said he would report back to customer service. After that, I received no follow-up. When I reached out, I was told that my claim was no longer valid because it fell outside the 30-day reporting window--even though they were supposed to follow up with a resolution regarding the console and failed to respond. I was also told that the discoloration on the console was merely "the customer's perception," based on the cleaner's feedback. Overall, this was a frustrating experience. While the products may look appealing, the lack of accountability, poor communication, and dismissive customer service make it difficult to recommend this company.

Z Gallerie - Nice glam transitional pieces!

Z Gallerie

(31 reviews)

I guess it's no surprise with the poor ratings this place has the worst customer service. I placed…read morean order a month ago still hasn't arrived. Everyday the shipping date gets moved back. And if you try to call to find out tracking information be prepared to waste an hour or more on hold over the phone. It's nearly impossible to get a hold of a human being at this company. Wouldn't recommend this place just based off the customer service.

Not sure why there are so many negative reviews!!…read more Every room in my house has at least 10 or less things from Z Gallerie. I love their decor pieces. I've shopped online and in store and they have been so helpful. Whenever I've shopped online nothing came broken and everything I ever bought was very fragile - so impressed with that. When I went to the store a few times to pick out candles, candle holders & mats and I specifically asked for something that was out of stock online and in most stores the employees bent over backwards trying to see if they had any pieces left, they inspected the decor pieces for me to make sure there were no scratches and after 40 mins found what I wanted and there were literally 2 pieces left and I took one and an interior designer standing next to me loved it so much that she picked the other piece for her client. I love how the employees are so polite and always ask what it is that I'm looking for and help me find it. Love the brand, love every store I've ever been to of Z Gallerie in Sugarland Tx & New Jersey. I'm sad to see that they've closed down so many stores in the US.

Roche Bobois - furniture - Updated May 2026

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