Hubby and I walked in to the office last Friday to see if we could have our dental needs done here…read more We were greeted by Archie, who, after a few questions, set up an appointment for dental cleaning, X-rays, and to meet the dentist. We were sent a link to fill out the paperwork. Today I was seen by Beth, the dental hygienist, and I was impressed and happy with her care. She was fast and thorough, and she has been doing this for years. We moved to Reno last August, and missed our 6 month cleaning for last July and January. I called a dentist next to US Bank and they said December is the soonest they could see us. So GLAD I went to Desert Valley Dental! I met with the dentist and everything is good so I'll be back in 6 months. Beware, you have to fill paperwork out online and it's very unfriendly. I forgot, and the woman was not happy. Oh well, I had to hand her my phone because it's hard to fill out. My husband's appointment is in a week and he's been frustrated with the paperwork and website is so confusing.

Terrible!! poor workman ship on Dentures. loose fitting. multiple failed attempts at adjusting…read more Finally asked for my money back. Returned the dentures. Its been months I'm still waiting for my money.

It is because of professionals like the one I encountered, that I dislike so much the healthcare in…read morethis country. She was rude and abrasive. Her analogies were ridiculous. To me, it really didn't matter she has been in the profession for the past 10 years. She needs some psychology and customer service classes. I wouldn't go back there, if she gave me a free treatment. It wasn't about her recommendations and the price. It was just her lack of empathy, rudeness and lack of compassion. I will totally follow her recommendations but will look for another dentist. Business fail to realize that it doesn't matter how competent someone can be. It's multiple things that make a client to want to go back.

I had a very disappointing experience with this dental office. After my initial procedure, my…read morefollow-up appointments were canceled multiple times because my dentist was sent to cover another office while their other dentist was on leave after having a baby. I completely respect and understand family leave .I am a father myself -- but the office handled this situation poorly. Each cancellation forced my wife and me to rearrange our work schedules and childcare, only to be told again that the doctor was unavailable or that the product had not arrived from the lab. At one appointment, I showed up on time and was placed in the dental chair, only to be told by an assistant that the product was not available. There was no apology, no explanation, and no acknowledgment of the effort I made to be there. Instead, I was simply offered another reschedule. When I explained how difficult it was to adjust my schedule, the response felt dismissive and unprofessional. I had even taken time off work that day, yet the appointment was canceled at the last minute. To make matters worse, my insurance and Smile Generation credit account were charged even though the treatment was not completed. Communication has also been very poor . I was often told I would receive a call back, but no one followed up. Overall, this office demonstrated poor communication, unreliable scheduling, and questionable billing practices. Patients deserve better. If you value your time and expect quality service, I recommend seeking care elsewhere.

I've been coming to Dr. Lee for several years now. I live here care and compassion, she always…read moremakes sure you understand all options for treatment plans and I feel like I'm always given a choice in my care instead of pressured into it. Dr. Lee is very good at explaining everything so you know exactly what is going on. Dr. Lee gave my husband an ortho treatment and she made sure he was 100% happy with his results and continued the treatment until he was satisfied with his smile. Thank you so much Dr. Lee for giving him the confident smile that he now proudly uses in every photo! This office has a very comfortable feel to it and all the staff are very nice. My hygienist gives me the best cleaning every time! I've even moved my 13 year old here because they do such a great job!

Great staff and dentist! They're upfront with the services and the charges that will be expected…read morefrom the patient.

Wow! Where do I begin? This place is top tier. I broke a veneer (I had them done in Mexico) front…read moretooth and very noticeable. I didn't want to make the long trip all the way there for a chipped tooth. I contacted them and they got me an appointment the same day. Dr. Sanders explained my options and listened to all my concerns. He repaired it fast and seamlessly for a very reasonable cost. Super friendly, efficient staff, Elizabeth at the front desk was nice and inviting, and Stevie, the dental assistant was very knowledgeable and patient, she even let me pick a product from their amazing gift basket. Overall I totally recommend this place. The plus? They have an adorable puppy greeting the nervous patients that will steal your heart.

Always a little concerned when a practice turns over. Had been going to George Z for years and…read morefound him professional, caring and gentle. The new provider, Dr. Sanders immediately allayed those concerns. The team hasn't missed a step. Dr. Sanders is welcoming, professional and gets the job done. His team is friendly, efficient and equally professional. From crowns to cleanings, they have always kept my dental care at it's best. Highly recommend.

Amazing all around. Friendly staff, excellent dr, beautiful office. Always get appointments when we…read moreneed them.

I am more than disappointed to have to write this review, unfortunately, I have experienced a…read moreneglect in the customer service from the office. The recent process of dental work that I have had recently has left me looking for another dental office. During my visit in September 2025, I was informed that my bridge was 'failing' and in addition I had a cavity underneath a crown, and in addition to that, an adjacent tooth had to be removed. To me, as a lay person, this sounded like a tremendous amount of work and cost. I felt the office manager or Cercek should have sat down with me and gone over various options. However, I was only given a referral to an oral surgeon for implants. Implants did not seem to be a good option for me after having an appointment with the referral dentist. Aside from the exorbitant cost, the x-ray showed that I would need a 'sinus uplift'. The oral surgeon did not even bother to discuss the fact that I have periodontal disease and how that can sometimes complicate issues and even having the implants 'fail'! On my own, I researched other options such as a partial denture. I was very disappointed that no information or options were given to me by the office. I, again, had to research on my own what would potentially be my reimbursement from the insurance company because Cercek is out of network. I only had $825 left for 2025. In 2026, the maximum reimbursement would be $1,500. Because I did the research, I decided to split the dental work that needed to be done over December 2025 and January 2026. I made an appointment for December 17, 2025 and another for the partial on January 14, 2026 shortly after the September visit. I later found out (at the 17th appointment) that a minimum of 6 weeks is required for healing. From the 17th of 2025 to the 14th 2026 is only 4 weeks! My appointment was moved up one week to the 10th of December, but even still that is not 6 weeks! From my researching, yet again, I found out that healing can take up to 3 months. The fact that the office didn't take the time to help me in scheduling is a gross neglect! Back in 2011 I had the adjacent tooth pulled, the oral surgeon packed the gum with cadaver bone and put in a couple of stiches. The tooth that Cercek pulled had bone loss, and I even asked if there would be bone filled in, and the answer was no with no explanation. No stiches either. Why would I go in for a measurement for a partial denture when my gums/mouth are not completely healed. That makes no sense. So, I called to cancel my appointment for the 14th and to relay these complaints to your office manager. I was told she was in a meeting. Did not receive a call back, so called again and was asked if I could be put on a 'brief hold', which I did. 10 minutes after being on hold, I hung up. Called back yet again and was asked 'what is a good time that the office manager could call you back.' Very, very poor customer service. And this is not even the whole story, but that would require a very very lengthy review.

April 1, 2025 I started my journey of lower mouth reconstruction. I have been struggling with my…read morebottom teeth for many years. I can't tell you how many times Dr Coombs had to come in his office on weekends and other late appointments because my permanent bottom bridge came off and he had to re-cement it The last time I was sitting in his office on a Saturday after he just got back from Lake Tahoe. We had a heart-to-heart discussion and he told me it was time to take action. So it began, 10 months of treatment procedures, and all kinds of handholding and Support. Dr. Coombs is not only a very gifted and talented dentist, but he is one of the kindest and most compassionate dental providers you could ever meet. He and his wife, Dr. Brewer are the perfect team, if it's possible to have enjoyable dentistry, believe me they make it like that. Their Staff is amazing my hygienist Gina Spence has been cleaning my teeth for 23 years, that's how long I have been with this practice, finally, I have completed the process and now I just have a few adjustments, but my teeth are gorgeous. Thank you, Dr. Coombs for being with me on this long journey, I don't think I could have gone through this without your kindness and support and friendship.

The staff and drs are the best. Always happy and friendly. I like that they consider the patient's…read moreopinion. They're gentle yet thorough. Love them

BEST dental experience, bar none. A friend of mine had recommended them after the decision to leave…read moreour prior dentistry practice. First can we just talk about how great this location is, close to midtown, middle of everything, still ample parking. Looked to be a former residential residence, the building has so much character. Upon arrival I was greeted and not too long after they sat me down and started the process. They offered a neck pillow for comfort, tv overhead with earphones if you'd like. Incredibly friendly and helpful throughout without the awkward chatter many of us are accustom too in the chair- you know the continuation of questions while they are taking care of your visit for an in and out, in and out (the instruments) type of experience. The hygienist was fantastic and walked me through some things prior to the dentist arrival. Post this, the visit was great, I shared what I hoped to accomplish in upcoming visits, etc and they were not only incredible professionally but so personable and helpful! They laid out a plan and pricing up front, no hidden costs and were helpful with the scheduling even with it being so close to the holidays! Actually looking forward to coming in for further visits and absolutely recommend for your general dentist needs to cosmetic and beyond!

I had been going to them for YEARS. I have such mixed feelings. Love the dental staff and Dr H, I…read moreeven made a few knit hats for their babies. And what I'm very disappointed in is the billing. They stopped taking my insurance and I have a secondary insurance to cover costs. They told me that they could bill the secondary after the primary insurance decided what they would cover. The office manager never billed my secondary, she would constantly call and text to get me to pay the difference. After three visits of "you owe us money" because they didn't bill my secondary, I was done. Cindy is very rude and snooty. She even told my husband that I still owed them $130 from a "really long time ago" when it's actually on $37. Even the voicemail saying "we've waited a long time for this" is outrageous to me. You didn't bill my insurance, you tried to get money out of ME instead.

Dr. Gordon and her team made me feel a total ease over a situation I was not only nervous about but…read morealso embarrassed by. They were super gentle and really did seem to care! 100% would recommend!

Doctor Gordon is the best, my teeth were a mess and I required caps on just about all of my top…read moreteeth, Dr Gordon and her staff did an amazing job, and exceeded my expectations in every way, I am so grateful to have found such a talented dentist in South Lake Tahoe, and to now have an amazing smile, Thank You So Much Dr Gordon & Staff !!! Jim H

Dr. Lee and his staff are absolutely wonderful, in particular he and his wife have built a great…read morebusiness . His work is painless. The procedures are performed in a quiet, calm and comfortable atmosphere. Dr. Lee is continually taking courses to update his profession and it shows. He knows what he is doing. I would and do highly recommend him.

From the owner: Call us for more information, and set up an appointment.read more

always a great experience here. everyone is so welcoming and nice. hilda is a great hygienist…read morealways kind and gentle. and is very personable. very convenient location as well. shout out to dr kim!

My dental hygienist is awesome. She tells me everything about my teeth. I like how if I have any…read morequestions about anything she will answer them. Dr. Kim genuinely cares about your teeth, the well being of your health. She asks if I have any questions and if she's doing something and I'm not familiar with it she will explain with no problem. I love that they see kids also so it's so convenient that I can bring my kids here. It's a very professional looking facility, so you wouldn't know if they see children. I am still hoping that maybe they will bring some kind of kids toy or something that lets other patients know that they see kids. Although, if the majority of their patients are adults then I understand. Overall, I enjoy coming here. It's convenient and they are open till 8pm so you can come after work. Very accommodating!