Went there for a broken tooth, they said they had to do a deep cleaning first ($1,000) then they…read morereferred me to an endodontic dentist. They took full xrays, can't understand why they didn't refer me if they knew they don't do root canals. Not satisfied.

I had questions about what the rates would be after availing of a dental plan and while I was…read moreexplaining, the receptionist hung up on me by SLAMMING THE PHONE DOWN. Incredibly rude. Don't bother with this at all. Get your dental care done elsewhere.

Dr. Jake Banks and staff are so professional. Office is clean, modern & calming!…read more Best dentist in Reno/Sparks!Dr. Jake Banks is SO knowledgeable and thorough, and the staff is wonderful. A 5-star experience every time!

I absolutely love Dr. Banks DDS office. I've had lots of dental work done over the years and have…read morenever gone to such a knowledgeable and kind dentist. I love that he can "print" a cap in his office. No second visit for a root canal. All his staff are great! So kind and compassionate. I had my teeth cleaned today and the hygienist (Sarah) took her time and did a great job! My teeth are wonderfully clean!! I've been going to his office for about 4 years now... and I realized that I never reviewed them! So I wanted to make sure I did it today!! If you're looking for a dentist... he a great one!!

Dr Rearricks office is a pleasure to be in. The whole staff are wonderful. Caring, kind, and…read morehelpful. Dr. Rearrick is the best DDs in town. Very kind and caring Nanci Janicek

Dr. Lee and staff are terrific. I have a bad history with dentists, but Dr Lee was gentle, kind,…read moreand knows what she is doing! I'm finished with my treatment and am totally happy with my results. I love my smile again, thank you all!!

I've been coming to Dr. Lee for several years now. I live here care and compassion, she always…read moremakes sure you understand all options for treatment plans and I feel like I'm always given a choice in my care instead of pressured into it. Dr. Lee is very good at explaining everything so you know exactly what is going on. Dr. Lee gave my husband an ortho treatment and she made sure he was 100% happy with his results and continued the treatment until he was satisfied with his smile. Thank you so much Dr. Lee for giving him the confident smile that he now proudly uses in every photo! This office has a very comfortable feel to it and all the staff are very nice. My hygienist gives me the best cleaning every time! I've even moved my 13 year old here because they do such a great job!

I can't say enough great things about Autumn at Kanellis family Dentistry! During a cleaning back…read morein February, she noticed signs that made her ask if I had ever been evaluated for sleep apnea. Because she took the time to pay attention and genuinely care, I followed up with a doctor and she was absolutely right. I was diagnosed with sleep apnea and started using a CPAP machine, and honestly, I have never rested so well in my life. It has completely changed my quality of sleep and overall health. Autumn not only keeps my teeth in amazing shape, but she truly cares about her patients as whole people. Her attention to detail, professionalism, and compassion made a life-changing difference for me. I'm beyond grateful for her and highly recommend her to anyone looking for exceptional dental care. The staff here is amazing greets me right away walking in. And Dr. Kanellis is amazing! Thank you all! My family goes here as well. Great care!

Such a great office! Everyone is super friendly and responsive. Office has a relaxing ambiance…read more Mike is a knowledgeable and kind dentist who provides quality care. Highly recommend this dental office!

The billing practices at Modern Dental Health (MDH) & attitude of Melinda G. are the most awful…read moreI've experienced in a very long time. I've spent several hours in frustration on the phone & internet trying to fix their unethical Balance Billing. If you value your time, sanity & possibly even your credit rating DO NOT GO THERE. I was appalled by my interaction with Melinda G. (MG). Her snappy, matter-of-fact attitude & condescending, smug tone left me wondering why she works in a place where she needs to talk to people. MG was beyond rude and just plain awful while I was trying to resolve A BILLING ERROR with her. In Dec. 2014 I paid for Dental Insurance to begin in Jan. 2015. I found that MDH was an In-Network Provider for our new Ins. & was accepting new patients. I called to set up Initial Office Exams and X-Rays for my husband & I. The gal I initially talked to got my Ins. info & verified it PRIOR to setting our appointments. Our appointments were back-to-back on 1/5/15. After checking in we waited while they verified the Ins. coverage AGAIN. AFTER they verified the Ins. covered 100% with no co-pay (everything was Preventative) I went back for my x-rays. The young man doing them mentioned that one of my xrays might not be covered (while I was actually in the seat having them done), but I shouldn't worry, that they would take care of it. Everyone was warm & welcoming thus far, so I felt comfortable in trusting that they would indeed take care of it. Sometime in Feb. 2015 I received a bill from MDH. I called & spoke to a gal who was very pleasant. The gal, who I didn't get the name of, told me not to worry about it, that it was a billing error & that they would take care of it. I threw the bill away and didn't think about it again until 5/21/2015. On 5/21/2015 I got a bill for $153.00. I recalled the previous incident & noticed that this bill was marked as "over 60 days" due, so I called again. Melissa said I needed to talk to Melinda (MG) because she didn't have access to "those" records, she then placed me on hold. She came back a minute later (& nicely apologized for the wait) & said that MG would call me back. When MG called me she was unpleasant almost from the start, beginning with the heavy sighs while she was pulling up my file. I mentioned that I had called before about a bill. She was condescending when she asked who I had talked to. I told her I didn't recall, but I was assured it was taken care of before. She snipped that she "didn't know who I talked to either, so I don't know what to tell you". She then explained to me that "the $153 was a combination of 2 bills, from 2 appts. on Jan. 5th". She said she "didn't know why the Ins. Co. didn't pay the full amount they were billed" and that we "were responsible for the extra costs". She stated very matter-of-factly that I "should call" my "Ins. Co. to figure it out". I told her that I was amazed that they would drop something like this into their customers' laps to deal with (my Mother died on 5/5/15, I had enough to deal with already). I told her that the Ins. benefits were checked prior to our appts. She said that "they were told everything was okay beforehand" but that something "was different when they went to do the billing". I told her this was insane - that the 2 appts. were for 2 initial office exams and x-rays, NOTHING ELSE, and that most places even do the x-rays for free with new patients. I told her I cannot fathom paying them $153 ON TOP OF what they already got from my Ins. She quipped that "the bill was your (our) responsibility to take care of". She never once offered to assist me in ANY way to resolve this. I told her that was fine, that my husband & I had future appts. that I wanted to cancel now & that we would find a new Dentist - she only replied "that's fine". I told her that they can forward our records after we choose a new dentist. She snapped back & said "no records will be sent until this bill is paid in full", then she abruptly HUNG UP ON ME! (Per NRS 629.061, they CANNOT WITHHOLD OUR RECORDS for an outstanding bill.) On 5/22/2015 I talked to the Broker for my Ins. Carrier (Careington). I was told that "MDH is unable to Balance Bill you (me) because they are under contract with Careington". She also confirmed that "MDH is within the Careington Network" and they are "contracted to accept specified fees for services" and that "MDH was paid 100% of the benefit amount under their contract". As a result of this info, I contacted Careington direct and took MORE time to create a written complaint, which I emailed to them that night. Due to the very small office at MDH, we no longer feel comfortable in using their services. We expect that any penalty or fee(s) associated with transferring our records to another dentist will be fully covered by MDH because this inconvenience was/is caused DIRECTLY by their actions. The $153 bill from MDH is erroneous & needs to be marked PAID so it never comes back to haunt us.

I had the same issue mentioned before by J S and Sherry P. They kept scheduling me for cleanings,…read moreand then after my appointment they would say that it was a 'deep cleaning', which would cost around $750 and it would not be covered by insurance. This must be their common up sell tactic to get as much money as possible. When I was surprised about the price I got a lot of push back and attitude. This place is a business interested in making money as apposed to delivering best treatment. Also, when I first tried to cancel my appointments they convinced me that I had no other option. Later on when I found out that I had a large balance unpaid by my insurance I called back and cancelled all of my appointments, not without attempted persuasion and fear tactics not to. For instance, after trying to cancel appointments and deactivate my service, I was reminded that I am not allowed to deactivate until my full balance has been paid. I have a very gross feeling, and also I am unhappy to have spent thousands of dollars in the past months when it wasn't totally necessary.

I and both my children, ages 17 and 7, go to ToothFairy Dental. I go to the one in Reno, yes...Reno…read morehas a Wonderful Dentist for adults and my children go to the one in Gardnerville. With me having no dental insurance, it was hard to find a dentist, that didn't rape me over the coals. Ashley, at the front desk, actually helped me, to finally get in and see the dentist, with very reasonable charges, as a cash paying customer. She is very good, at what she does. The Dentists are fast, thorough and very kind. If your looking for a dentist office, that truly cares about you, I highly recommend ToothFairy Dental. Awesome staff, Dentists and just an Awesome place, all the way around. I promise you, you won't regret going to the dentist anymore, once you've gone here.

I would give zero stars if I could. The level of disorganization and lack of accountability at this…read moreoffice is completely unacceptable. My son had an appointment here three months ago to have a cavity filled. Since then, this office has canceled and rescheduled his appointment FOUR separate times. Each time, we are contacted the day before the appointment and told that they "don't know why" he was scheduled because there isn't a dentist available. We are then pushed out another 2-3 weeks. What is especially frustrating is that no one seems to have any answers. Every time I call, the person I speak with has no idea why this keeps happening and is unable to provide any explanation or meaningful assistance. When I ask to speak to a Manager, they "can't get ahold of one." Meanwhile, my child is the one who has to wait months for necessary dental care because this office cannot seem to manage its own scheduling. I understand that unexpected circumstances happen, but four cancellations over three months, especially with only one day's notice, is not acceptable. If you do not have a dentist available, why are you continuing to schedule patients and then cancel their appointments at the last minute? I should not have to repeatedly rearrange our schedules and wait months just to get my child the basic dental care he needs. Children deserve better than this. At this point, I have completely lost confidence in this office. The entire operation needs to be seriously reevaluated... from scheduling and communication to management and staffing. I strongly encourage the people running this office to take a hard look at what is happening here, because this is not how patients and families should be treated.

He was able to get me in fast, when I had a horribly painful abscessed tooth. The procedure went…read moresmoothly. I did not feel ripped off or lied to like I have with many other dentists. The price and payment plan was great too!

Dr. Mays is the absolute best dentist I have ever had in my 65 years. I appreciate his conservative…read moreapproach to my dental issues. His techniques are amazing because I have never experienced any pain during my procedures or prep which always include those 3 foot long needles (LOL). My wife and I look forward to many more years with Dr. Mays.

Would definitely recommend they have great service and are very welcoming! They have an amazing…read morestaff !

. This is my second time receiving treatment here; my first experience was about 9 years ago…read more During my first round of braces, Dr. Andrews was amazing. He took the time to explain every step of the process, listened to my concerns, and made me feel confident in my treatment. Unfortunately, my experience this time has been very different. I feel that very little is explained to me, and both dental providers I have seen spend only a few seconds with me and do not really acknowledge or address my concerns. I originally came in to have my bottom teeth corrected. I specifically explained that I was very happy with my top teeth at the time, as they were straight from my first round of braces, and I had a permanent retainer. I was told my estimated treatment time would be 12-18 months. I am now at the 18-month mark and am still nowhere near finished. What is especially frustrating is that my top teeth, which I was originally happy with, now look significantly flared out. I have repeatedly asked when my treatment is expected to be completed, but I have not been given a clear answer. At this point, I am very unhappy with the results and frustrated with the lack of communication. I understand that orthodontic treatment can take time and that adjustments may be necessary, but I expected my concerns to be taken seriously and my treatment plan and timeline to be clearly explained. Unfortunately, that has not been my experience.

I don't know anyone who is fond of dentists. I certainly am not, even though I only need to get my…read moreteeth cleaned. I have not seen a dentist in over 14 years. I really needed and wanted my teeth cleaned. I wanted a dentist in Sparks. My kid's original dentist retired after my daughter graduated from high school. My poor son had to go through several ok dentists before finding this office. My son and husband go here and really like the office. I have brought my son here for several appointments. As a matter of fact, the front office was so kind and professional that I decided to try it for myself. I am so glad I did. I am beyond pleased with the dental hygienist and Margaret Heinen. What a great office. (I really wish that I had remembered the name of the hygienist that I saw as she was top-notch). Kathy the receptionist is friendly, kind, knowledgeable and professional. They offer fresh-baked cookies and cold water bottles.

Loved this place. First dentist I don't get anxiety. She has all the newest equipment. You only…read moreneed one appointment and everything is done. No back and forth. She is so funny and caring.