I had questions about what the rates would be after availing of a dental plan and while I was…read moreexplaining, the receptionist hung up on me by SLAMMING THE PHONE DOWN. Incredibly rude. Don't bother with this at all. Get your dental care done elsewhere.

This was a great dentist appointment experience. There was top tech x-ray imaging for your teeth…read more They gave me an exam and a cleaning. The dentist and hygienist were nice and answered my questions. The office is welcoming and not at all scary. Just don't come late to your appointment after like 7-10 minutes they will reschedule your appointment and you won't be seen at your original time. Understandable so, their schedule will be pushed back to be late for the others that come after you otherwise. I would recommend making this office your new dentist home.

Dr. Jake Banks and staff are so professional. Office is clean, modern & calming!…read more Best dentist in Reno/Sparks!Dr. Jake Banks is SO knowledgeable and thorough, and the staff is wonderful. A 5-star experience every time!

I absolutely love Dr. Banks DDS office. I've had lots of dental work done over the years and have…read morenever gone to such a knowledgeable and kind dentist. I love that he can "print" a cap in his office. No second visit for a root canal. All his staff are great! So kind and compassionate. I had my teeth cleaned today and the hygienist (Sarah) took her time and did a great job! My teeth are wonderfully clean!! I've been going to his office for about 4 years now... and I realized that I never reviewed them! So I wanted to make sure I did it today!! If you're looking for a dentist... he a great one!!

Dr Rearricks office is a pleasure to be in. The whole staff are wonderful. Caring, kind, and…read morehelpful. Dr. Rearrick is the best DDs in town. Very kind and caring Nanci Janicek

I've been coming to Dr. Lee for several years now. I live here care and compassion, she always…read moremakes sure you understand all options for treatment plans and I feel like I'm always given a choice in my care instead of pressured into it. Dr. Lee is very good at explaining everything so you know exactly what is going on. Dr. Lee gave my husband an ortho treatment and she made sure he was 100% happy with his results and continued the treatment until he was satisfied with his smile. Thank you so much Dr. Lee for giving him the confident smile that he now proudly uses in every photo! This office has a very comfortable feel to it and all the staff are very nice. My hygienist gives me the best cleaning every time! I've even moved my 13 year old here because they do such a great job!

Great staff and dentist! They're upfront with the services and the charges that will be expected…read morefrom the patient.

I can't say enough great things about Autumn at Kanellis family Dentistry! During a cleaning back…read morein February, she noticed signs that made her ask if I had ever been evaluated for sleep apnea. Because she took the time to pay attention and genuinely care, I followed up with a doctor and she was absolutely right. I was diagnosed with sleep apnea and started using a CPAP machine, and honestly, I have never rested so well in my life. It has completely changed my quality of sleep and overall health. Autumn not only keeps my teeth in amazing shape, but she truly cares about her patients as whole people. Her attention to detail, professionalism, and compassion made a life-changing difference for me. I'm beyond grateful for her and highly recommend her to anyone looking for exceptional dental care. The staff here is amazing greets me right away walking in. And Dr. Kanellis is amazing! Thank you all! My family goes here as well. Great care!

Such a great office! Everyone is super friendly and responsive. Office has a relaxing ambiance…read more Mike is a knowledgeable and kind dentist who provides quality care. Highly recommend this dental office!

I had the same issue mentioned before by J S and Sherry P. They kept scheduling me for cleanings,…read moreand then after my appointment they would say that it was a 'deep cleaning', which would cost around $750 and it would not be covered by insurance. This must be their common up sell tactic to get as much money as possible. When I was surprised about the price I got a lot of push back and attitude. This place is a business interested in making money as apposed to delivering best treatment. Also, when I first tried to cancel my appointments they convinced me that I had no other option. Later on when I found out that I had a large balance unpaid by my insurance I called back and cancelled all of my appointments, not without attempted persuasion and fear tactics not to. For instance, after trying to cancel appointments and deactivate my service, I was reminded that I am not allowed to deactivate until my full balance has been paid. I have a very gross feeling, and also I am unhappy to have spent thousands of dollars in the past months when it wasn't totally necessary.

The billing practices at Modern Dental Health (MDH) & attitude of Melinda G. are the most awful…read moreI've experienced in a very long time. I've spent several hours in frustration on the phone & internet trying to fix their unethical Balance Billing. If you value your time, sanity & possibly even your credit rating DO NOT GO THERE. I was appalled by my interaction with Melinda G. (MG). Her snappy, matter-of-fact attitude & condescending, smug tone left me wondering why she works in a place where she needs to talk to people. MG was beyond rude and just plain awful while I was trying to resolve A BILLING ERROR with her. In Dec. 2014 I paid for Dental Insurance to begin in Jan. 2015. I found that MDH was an In-Network Provider for our new Ins. & was accepting new patients. I called to set up Initial Office Exams and X-Rays for my husband & I. The gal I initially talked to got my Ins. info & verified it PRIOR to setting our appointments. Our appointments were back-to-back on 1/5/15. After checking in we waited while they verified the Ins. coverage AGAIN. AFTER they verified the Ins. covered 100% with no co-pay (everything was Preventative) I went back for my x-rays. The young man doing them mentioned that one of my xrays might not be covered (while I was actually in the seat having them done), but I shouldn't worry, that they would take care of it. Everyone was warm & welcoming thus far, so I felt comfortable in trusting that they would indeed take care of it. Sometime in Feb. 2015 I received a bill from MDH. I called & spoke to a gal who was very pleasant. The gal, who I didn't get the name of, told me not to worry about it, that it was a billing error & that they would take care of it. I threw the bill away and didn't think about it again until 5/21/2015. On 5/21/2015 I got a bill for $153.00. I recalled the previous incident & noticed that this bill was marked as "over 60 days" due, so I called again. Melissa said I needed to talk to Melinda (MG) because she didn't have access to "those" records, she then placed me on hold. She came back a minute later (& nicely apologized for the wait) & said that MG would call me back. When MG called me she was unpleasant almost from the start, beginning with the heavy sighs while she was pulling up my file. I mentioned that I had called before about a bill. She was condescending when she asked who I had talked to. I told her I didn't recall, but I was assured it was taken care of before. She snipped that she "didn't know who I talked to either, so I don't know what to tell you". She then explained to me that "the $153 was a combination of 2 bills, from 2 appts. on Jan. 5th". She said she "didn't know why the Ins. Co. didn't pay the full amount they were billed" and that we "were responsible for the extra costs". She stated very matter-of-factly that I "should call" my "Ins. Co. to figure it out". I told her that I was amazed that they would drop something like this into their customers' laps to deal with (my Mother died on 5/5/15, I had enough to deal with already). I told her that the Ins. benefits were checked prior to our appts. She said that "they were told everything was okay beforehand" but that something "was different when they went to do the billing". I told her this was insane - that the 2 appts. were for 2 initial office exams and x-rays, NOTHING ELSE, and that most places even do the x-rays for free with new patients. I told her I cannot fathom paying them $153 ON TOP OF what they already got from my Ins. She quipped that "the bill was your (our) responsibility to take care of". She never once offered to assist me in ANY way to resolve this. I told her that was fine, that my husband & I had future appts. that I wanted to cancel now & that we would find a new Dentist - she only replied "that's fine". I told her that they can forward our records after we choose a new dentist. She snapped back & said "no records will be sent until this bill is paid in full", then she abruptly HUNG UP ON ME! (Per NRS 629.061, they CANNOT WITHHOLD OUR RECORDS for an outstanding bill.) On 5/22/2015 I talked to the Broker for my Ins. Carrier (Careington). I was told that "MDH is unable to Balance Bill you (me) because they are under contract with Careington". She also confirmed that "MDH is within the Careington Network" and they are "contracted to accept specified fees for services" and that "MDH was paid 100% of the benefit amount under their contract". As a result of this info, I contacted Careington direct and took MORE time to create a written complaint, which I emailed to them that night. Due to the very small office at MDH, we no longer feel comfortable in using their services. We expect that any penalty or fee(s) associated with transferring our records to another dentist will be fully covered by MDH because this inconvenience was/is caused DIRECTLY by their actions. The $153 bill from MDH is erroneous & needs to be marked PAID so it never comes back to haunt us.

Made appointment in office at previous visit, took work off to attend said appointment, confirmed…read morethe appointment that I was coming a few days ahead via text, showed up to appointment 20min prior to, and as in filling out paperwork I get told my Dr isn't here today, so I confirmed I had the correct day and I did, so I asked to see a different Dr, the employee's did everything the could to gaslight me or the call center because apparently they have different appointment knowledge instead of accepting responsibility that someone screwed up and wasted my day off, what is the actual point of making a schedule and confirming it if they're not going to be there ???? Absolutely unacceptable and unprofessional take your kids somewhere else a side observation the front desk girls were more worried about doing something with the other desk girl's piercing then doing their job which is probably how these types of mistakes happen

I have two kids that have been going here for over a year now since we've moved to Reno and my kids…read moreare always excited to go to the dentist. My husband and I have very busy work schedules and the staff has always been super understanding and accommodating with our limited availability as well as rescheduling if we need to. Every concern regarding my kids dental heath is always addressed and explained very well to me when I have any questions. We love it here and always recommend to our friends and community.

Would definitely recommend they have great service and are very welcoming! They have an amazing…read morestaff !

Dr. Andrews recommended extractions as part of my treatment. Within a year and a half, I developed…read moreMalocclusion (deep overbite), TMJ issues, worn-down teeth, and facial changes including jaw loss. When I brought up my concerns, I was told it was due to aging. My condition has continued to worsen. I'll be adding a photo of my face before extractions and braces, and another with braces and extractions, so others can make informed decisions

I don't know anyone who is fond of dentists. I certainly am not, even though I only need to get my…read moreteeth cleaned. I have not seen a dentist in over 14 years. I really needed and wanted my teeth cleaned. I wanted a dentist in Sparks. My kid's original dentist retired after my daughter graduated from high school. My poor son had to go through several ok dentists before finding this office. My son and husband go here and really like the office. I have brought my son here for several appointments. As a matter of fact, the front office was so kind and professional that I decided to try it for myself. I am so glad I did. I am beyond pleased with the dental hygienist and Margaret Heinen. What a great office. (I really wish that I had remembered the name of the hygienist that I saw as she was top-notch). Kathy the receptionist is friendly, kind, knowledgeable and professional. They offer fresh-baked cookies and cold water bottles.

Loved this place. First dentist I don't get anxiety. She has all the newest equipment. You only…read moreneed one appointment and everything is done. No back and forth. She is so funny and caring.

BEST dental experience, bar none. A friend of mine had recommended them after the decision to leave…read moreour prior dentistry practice. First can we just talk about how great this location is, close to midtown, middle of everything, still ample parking. Looked to be a former residential residence, the building has so much character. Upon arrival I was greeted and not too long after they sat me down and started the process. They offered a neck pillow for comfort, tv overhead with earphones if you'd like. Incredibly friendly and helpful throughout without the awkward chatter many of us are accustom too in the chair- you know the continuation of questions while they are taking care of your visit for an in and out, in and out (the instruments) type of experience. The hygienist was fantastic and walked me through some things prior to the dentist arrival. Post this, the visit was great, I shared what I hoped to accomplish in upcoming visits, etc and they were not only incredible professionally but so personable and helpful! They laid out a plan and pricing up front, no hidden costs and were helpful with the scheduling even with it being so close to the holidays! Actually looking forward to coming in for further visits and absolutely recommend for your general dentist needs to cosmetic and beyond!

I had been going to them for YEARS. I have such mixed feelings. Love the dental staff and Dr H, I…read moreeven made a few knit hats for their babies. And what I'm very disappointed in is the billing. They stopped taking my insurance and I have a secondary insurance to cover costs. They told me that they could bill the secondary after the primary insurance decided what they would cover. The office manager never billed my secondary, she would constantly call and text to get me to pay the difference. After three visits of "you owe us money" because they didn't bill my secondary, I was done. Cindy is very rude and snooty. She even told my husband that I still owed them $130 from a "really long time ago" when it's actually on $37. Even the voicemail saying "we've waited a long time for this" is outrageous to me. You didn't bill my insurance, you tried to get money out of ME instead.