DAMAGED OUR HOME WHILE WE WERE OUT OF TOWN, DID NOT INFORM US, TRIED TO COVER UP AND HAS NOT RECTIFIED. DO NOT USE - DECEPTIVE AND VOID OF INTEGRITY. Rob was referred to us by our vet, who we trust implicitly. He house sat our dogs on a few occasions within the last year when we were out of town, with the understanding he would stay in our house.
Our last time using Rob was very beginning of January 2026. We were happy to open our home to Rob, having him bringing his dogs to keep our dog company as we recently lost one of our two. Needless to say we were in good communication throughout our trip between texts and pictures, usually a few time a day.
When we arrived home at 11:45pm from our trip, upon opening our front door we immediately saw a huge dent in our new refrigerator, on the right side door- something so large it could be seen from about 25-30 feet away. I immediately texted Rob, asking what happened to our refrigerator- he said he "omg forgot to tell you" on that morning, he asked his partner to "throw him his phone" from across the kitchen and missed it. He then attempted to fix it himself, was unsuccessful in doing so.
This seemed to obviously have some important information missing and/or intentionally misrepresented. The refrigerator also had a few smaller dings further down on it that were not there on the same, right side, now-damaged door. Rob did not respond to our inquiry as to how they happened (not from a phone, for sure).
Additionally, the protective film was peeled off- which when asked about, we were told it happened when Rob tried to pull the dent out. Rob then failed to respond WHY THE PROTECTIVE FILM WAS ALSO PEELED OFF THE OTHER, LEFT SIDE, PERFECTLY GOOD AND UNDAMAGED DOOR WHEN ASKED WHY HE DID THAT.
After ducking the questions he then apologized and stated he would take care of the issue.
At no point in the process did Rob offer any refund for the $375 we paid for approximately 3.5 days of service as a good will gesture, nor any explanation as to why in the 4-5 texts we received that day from him while we were traveling back did he disclose that he damaged our home.
Instead, he chose to try to cover up, mislead and hide his mistake- rather than stand up, take ownership and responsibility.
The fact that he stated he "forgot to tell" us after spending time to go by tools to fix, deliberately removing film from the good left side door (because it was obvious that it no longer matched the right side without film) is such an outrageous falsehood, yet worse to think it would be believed, speaks to the accountability and maturity level well below that of an adult.
This also demonstrates a complete lack of transparency and integrity as not only a business owner in a word of mouth, referral and trust-based industry where clients entrust Rob with their loved pets and homes, but speaks volumes about his character.
At our expense and time lost, we had to have both doors replaced. This took a few weeks. When we contacted Rob after completion of work, there were multiple responses of hardship stating his inability to cover damages done.
After demanding at least the refund of our $375 that was never offered, Rob tried to short it $75 at first.
Save yourself from future problems- go anywhere else for you pet needs but with Rob. read more