If you're looking for a good used bike this is the place to go! Just bought a ninja and it runs…read morelike it's brand new. Great prices on bikes and gear!

I dropped my 2008 gsxr show bike off to microbore 2 weeks ago. They broke my pedal for my rear…read morebrake locking my tire up in there parking lot and the charged me for it I have a 6000 dollar set of three piece wheels on my bike rear one is covered in grease along with the rest of my bike after I just ceramic coated it. Customer service was horrible I had to call three or four times a day to get an answer on anything. The lady at the front counter is probably the rudest lady I've ever dealt with. 1500 dollars later and I couldn't be any less pleased with how little pride this ship takes in there work and how unprofessional this Business is ran. Best bets to find anywhere but here unless your desperate.

Price is right on their internet side of the business, Mr. Twisterparts. However the shipping time…read moreand customer service is to be desired. On the site, it claims fast shipping times but ten days later, no shipped item. I called and was not treated very well, seeming like how dare I question them on the poor shipping time. I will not order from again. I also did not receive an email like site explains when item was shipped.

I don't understand the other reviews. Staff was very knowledgeable was up front with shipping time…read moredue to back orders. I had to pay shipping fee which u very normal I look at the big picture. The level of customer service I will get after the sale. I feel I made a great buy thank you guys

The owner of this company is a major scam artist, I paid his other shop Finger Lakes Harley to put…read morea big bore kit in my 2007 ultra and the very first day I got it back a cylinder went, they wanted me to leave in in an area that wasn't secure just for them to pick it up the next morning instead of coming and getting it right then, well that was my first time I had another three times back to fix this issue and it was never fix mitt of fact I paid them to put parts in my bike because they said that was the issue and it wasn't, needless to say I took is somewhere else, then I had a major wake up call, these idiots put a 103 stick Harley parts instead of the 107 high performance parts I paid for, I tried several times to have them do the right thing and just pay the bill where I had it fixed right but the only thing they wanted to do is pay for the 107 parts not the labor, these idiots expected me to bring it back a fifth time. so be aware of they are scum and very very good at stealing your money, I've tried to get a lawyer but I can't find one to take my case, it's fraud, plus finding out that the runout on my crank was 15k and destroyed two oil pumps but they want to blame me.

I can only offer a review based solely on my experience...just made my purchase with trade…read moreyesterday...Jeremy, Bob, and Bill were just awesome to deal with,i feel they gave me fair trade for my street glide and purchased a road glide special. Took care of all my CT DMV bull shit stuff which is a big relief...Only thing they couldn't do for me was bring me beautiful weather...LOL...had a great purchasing experience all around...

Speaking from the standpoint of an Enduro bike owner who had his 78 Yamaha DT125 inspected this…read morepast spring at Preferred, I would like to highly reccomend to any Dirt Bike owner that he (or she) do business with Preferred Powersports. They know threir "stuff" and it's always done professionally!

I made an appointment a month in advance for three recalls, they had my vehicle for over two weeks…read morebecause they didn't have all the parts, I also had an oil change and an inspection, they charged me an hourly rate of $160 an hour and said it took them an hour and 23 minutes to do an oil change and inspection, my bill totaled $299.34, I reached out to the owner, Shawn, thinking it was a mistake, he was a complete jerk who got very upset and told me that he was the cheapest around and this is in fact the best price! He is very wrong. Please do your homework check around. There are many many places much cheaper. I would never ever recommend taking your vehicle to this place.!!!

I brought my 2023 ultra Limited to Universal Sales to have a new Rockford Fosgate head unit and …read more This was June 14, 2025. I was told I'd have it back by the end of the week if they had to order parts the week after I finally picked up my bike August 15, 2025 two months later scratches all over the place I now have a check engine light an ABS light, and a traction control light. and neither my fuel or volts gauges work at all, and for the new head unit and speedometer was almost $8000 and now I have a problems that I have to take it to a professional to figure out what screwed up on, because he held it at the end for so long because he was trying to figure out what he messed up. obviously didn't figure it out and just sent bike off with me to figure it out on my own. As you can guess I will never bring another bike to this place or recommend anybody brings their bike here if they want it back in any decent shape at all

I have several years experience with Universal Sales and mostly around NYS Inspection. I purchased…read morea new rear tire for my Triumph Sprint and they did a great job of mounting and balancing it for me. The cost was average for a new sport bike tire (which is not cheap) but they did the job for me and didn't hold me up. The shop is fairly busy so I was pleased at the quick turn around and service. "Universal Sales" lives up to their name as the showroom has quite a variety of cycles for sale. Lots of Harleys but also some other bikes that all appeared in great condition (used).

Awesome customer service!!! If you are a motorcycle rider, this shop is the absolute best in the…read moreUtica/Rome area. They have earned my business now and forever. Let them earn yours! MGC

I highly recommend TNT Sport Cycle in Whitesboro, NY! 3 of us were riding Super Adventures across…read moreAmerica and needed an oil change to continue our trip, but it was Memorial Day Weekend and everything was closed. TNT left us a case of oil, a catch basin and an oil drum to recycle the used oil even though they were closed. That is going above and beyond even though he knew we would probably never be repeat customers since we are from California. Thank you TNT!!!

After 3 years of using this repair shop that provided good workat fair prices the last oil change…read moreon my 2003 Road King increased to over $300! I'm back to my former shop. I figured another shop would be good, guess not!

I needed two motorcycle tires mounted on wheels. I called in advance to see how much it cost to…read moremount and balance. They told me 50 dollars a wheel. I went and dropped off the rims and new tires. A few hours later I received a call saying my wheels are ready, but it's a little more than she quoted me, because I needed tubes. The total was about 225. They don't actually balance the wheels. They use "ride-on" which is a liquid they put in the wheel that balances it. I question the lifespan of the Fluid they put in the wheel, plus they charged 28 dollars for that. It's very disappointing that I called in advance to see how much it would cost, and it was more than double. They didn't damage the wheels, but they were covered in the balancing liquid when I picked them up. They asked if I wanted to take my wheels with me and I said I don't need them. They charge 10 dollars to dispose of them. I wish they would have called me before they decided to install new tubes. it would have been nice if they told me the actual total when I called. I would have gone somewhere else. I don't think I'll go back.