I brought my 2023 ultra Limited to Universal Sales to have a new Rockford Fosgate head unit and …read more This was June 14, 2025. I was told I'd have it back by the end of the week if they had to order parts the week after I finally picked up my bike August 15, 2025 two months later scratches all over the place I now have a check engine light an ABS light, and a traction control light. and neither my fuel or volts gauges work at all, and for the new head unit and speedometer was almost $8000 and now I have a problems that I have to take it to a professional to figure out what screwed up on, because he held it at the end for so long because he was trying to figure out what he messed up. obviously didn't figure it out and just sent bike off with me to figure it out on my own. As you can guess I will never bring another bike to this place or recommend anybody brings their bike here if they want it back in any decent shape at all

I have several years experience with Universal Sales and mostly around NYS Inspection. I purchased…read morea new rear tire for my Triumph Sprint and they did a great job of mounting and balancing it for me. The cost was average for a new sport bike tire (which is not cheap) but they did the job for me and didn't hold me up. The shop is fairly busy so I was pleased at the quick turn around and service. "Universal Sales" lives up to their name as the showroom has quite a variety of cycles for sale. Lots of Harleys but also some other bikes that all appeared in great condition (used).

This might be the most customer oriented company I've ever had the pleasure to do business with. I…read morehad ordered a set of 4 custom wheels from them and the warehouse made a mistake and only shipped out one. I immediately contacted the company via their contact us email and heard back from a representative within 15 minutes on a Friday, after 5:00PM. They were very apologetic, said they would look into it immediately and within an hour I had another email that basically said "we screwed up, we will fix it". The Monday after, I received another email that they had sent out the additional 3 wheels Fedex OVERNIGHT! Understand these are 28lb boxes (3 of them) that are big enough to house a 17" wheel so not small. I can't imagine the cost associated with sending them overnight but the company stepped up and did what they thought was necessary to correct their mistake. You simply do not see this kind of customer service anymore. They went WAY above and beyond to fix this problem and at a significant expense to them. The product itself is exceptional, packaged as well as you can package something this big and heavy. Their response to a problem after hours is amazing and all the people associated with their customer service department should be complimented. Although I can't deal with their physical location due to geography, they will become my online go to site for anything automotive, even if it's more expensive than some of the other auto parts sites. Knowing that I will be taken care of as a customer is worth a premium to me. I'm almost 80 years old and this reminds me of the way business was done 60 years ago when the customer was king, businesses lived or died on their reputation and you could feel comfortable knowing any problems would be quickly resolved. Unfortunately, most businesses have drifted away from this model but thank you Koskowski for maintaining an old fashion business ethic.

Sent incorrect part and now won't take responsibility for their mistake and their customer is…read moretrying to blame me BEWARE of this place Edit: this business wants me to cover shipping which would cost more than the part ( incorrect part) they sent me, they're customer service is horrible

Speaking from the standpoint of an Enduro bike owner who had his 78 Yamaha DT125 inspected this…read morepast spring at Preferred, I would like to highly reccomend to any Dirt Bike owner that he (or she) do business with Preferred Powersports. They know threir "stuff" and it's always done professionally!

I made an appointment a month in advance for three recalls, they had my vehicle for over two weeks…read morebecause they didn't have all the parts, I also had an oil change and an inspection, they charged me an hourly rate of $160 an hour and said it took them an hour and 23 minutes to do an oil change and inspection, my bill totaled $299.34, I reached out to the owner, Shawn, thinking it was a mistake, he was a complete jerk who got very upset and told me that he was the cheapest around and this is in fact the best price! He is very wrong. Please do your homework check around. There are many many places much cheaper. I would never ever recommend taking your vehicle to this place.!!!

I was in a pinch and I needed a new clear visor for my helmet. The ladies were very helpful during…read moremy visit, respectful, attentive and priced fairly. They have a good selection of inventory as well. If I ever visit Syracuse again I will be stopping by again. Thank you ladies for the great customer service!

If you're looking for a good used bike this is the place to go! Just bought a ninja and it runs…read morelike it's brand new. Great prices on bikes and gear!

I had nobles rotate and balance my tires. I got a call stating my lugs were hard to get off so the…read moreprice was going to change. Totally fine with me, when I show up to pick my truck up the guy tells me one of the lug bolts were missing. I called him out on it and he denied it saying it was missing already! The guys are shady and dishonest!!!

Broke down in Syracuse. Towed in sight unseen to Noble's. Of course I'm nervous but as I talked…read morearound town and friends familiar with the area I became more comfortable. They helped me find a hotel. Made me comfortable in town. Gave me a ride. Most importantly; I was towed in at 4:30pm and on the road all fixed up 1pm the next day after they made sure the car was completely safe to continue cross country. Oh...and the repair was priced very well...they totally could have hosed the outsider. Finally! They documented all the damage as this repair is falling to the dealership. Tim specifically asked not to be reviewed. Too much business (great sign of a great shop). Sorry Tim, you earned this review and every stranded traveller in need of hospitality will now be at your door. Thanks Guys!!!!!!!!

These guys are awesome! They have been caring for my car for 6 years and I trust them 100%. My car…read morehad a sudden, major issue and the mechanics at North Star worked very hard to get it repaired. They're also the nicest guys! I would recommend them to anyone.

Good service, solid quality, and strong value. Five stars provided really great service.read more

I can tell you from experience you don't wanna take your vehicle to this body shop…read more The staff there they lie to you they never contact you when something's wrong or they gotta order another part. They lie and said they fix something that they haven't even touched. And I have the fax when they turn my vehicle back over to me, they told me my windshield reservoir Was replaced. I took it to the dealership because I didn't believe them where I bought my car and they said those was the original parts so stay away. If you know what's best for you don't ever ever ever never go to Chuck Taylor body shop. The father and son are liars and schemersstay away.

Prompt and reliable service!! I am new to the area and were highly recommended! I agree!read more

Always fairly treated - Have been going to Ken's for almost 25 years - Never once have they costed…read moremore that an estimate - They don't try to upsell unnecessary services like some shops - Highly recommend