Well, I was very impressed with the service. They got us in rather quickly. They were good with…read morecommunicating our different options. The price was also very reasonable and worth the value. They removed the old microwave and installed the new microwave. Very efficient and customer service was great!

Outstanding service! Maurice contacted us before he came out, was on time, and did a great job. He…read moreFaceTimed me to show me what was he was doing and completed the repair in no time. He was above and beyond being fair and didn't charge us for a part we didn't need. We will definitely use Mo Appliance Repair again!

I called on a Friday after realizing that my refrigerator stopped cooling. They did not answer but…read moreI received a reply via text that they would call me back which happened right away. After describing the issue and letting them know the brand of my refrigerator, an appointment was booked for Saturday morning with a two hour window which was more than acceptable. On Saturday morning I received a text that they were on their way. Once they arrived, the service call took less than 30 minutes. Price for the replacement part and labor were fair and I'm happy to recommend their services.

5/5 Stars -- Outstanding Service!…read more If you need appliance repairs, look no further than Billy at AAA Affordable Appliance Repair. Our refrigerator ice maker completely stopped working, and Billy had it diagnosed and fully replaced in no time. He was punctual, highly professional, and exceptionally courteous throughout the entire process. It's rare to find technicians who are not only fast and knowledgeable but also transparent, tidy, and fair on pricing. The new ice maker assembly is working perfectly, and the whole experience was completely hassle-free. Billy will be our first call for any future appliance issues. Highly recommended!

George came out to the house diagnosed the issue that my mother in laws fridge was having and why…read moreit wasn't distributing water. He showed me what was wrong then asked if I wanted to order the parts. I paid him for parts and labor incase I wasn't going to be there later on so he could just return and do the job without me present . After having some issue getting hold of George he called me back and let me know he had been gone a couple days but that he could come on New Year's Day and finish the repair . He kept his word and showed up New Year's Day near the evening and had everything working on her fridge within an hour or less. Now my mother in law has a working ice maker and water again thanks to this company. Everything George did was neat and clean and he was mannerly the entire process.

These guys are goofs, Don't even try contacting them. They…read moredon't answer the phone or return your calls. They must owe money to a lot of folks.

Mr Perez was able to come in the evening to accommodate my schedule o fix my dryer. He was wearing…read morea mask which was appreciated during this time of Covid. He was knowledgeable and informed me of everything I needed to know prior to the actual repair. He was professional, respectful and cleaned up after his work was complete. His prices were reasonable and I'm satisfied with the job!

I called because I have an issue, immediately he wrote the model number down. Then he started to…read moreask me questions, then he said "come down I'll check your part and see what the issue is." I went there he checked it and said "there is nothing wrong with it." Didn't charge anything. Incredibly helpful and knowledgeable. Alameda may be a cramped street with almost no parking but Santos has clean, safe and ample parking. I recommend this place for so many reasons.

We operate a property management company and often need to repair or replace appliances. We've been…read moreusing Santos Appliance & Repair for the past 7-10 years. Carlos and hie crew are very responsive have good products and know how to properly fix almost any kind of appliance. I highly recommend them. Charlie Clark. Clark Bros Real Estate & Rentals

Unprofessional! I've wasted a month dealing with them. They…read morehad someone come and inspect the washing machine. The "qualified expert" gave us his charging fee and advised us to repair it. We did the initial payment and waited for the parts to arrived. Three weeks passed and we contacted them to know what was the delay. They canceled the service even when we confirmed by text. Then again, supposedly they reorder the parts and failed to show up. Now, it's being told the washing machine is too expensive and laborious to work. What a joke! Qualified clowns.

My wife and I recently moved to the West area of El Paso. So far I've dealt with many service…read morecompanies in attempt to fix various items in regards to appliances. When Carlos first came out to assess issues with our dryer, he very quickly assessed the problem, ordered the part and returned within a few days to complete the job. Because I liked Carlos', knowledge, professionalism, and clean work ethic, I told him I was going to request permission from my Home Warranty co to schedule Mr Appliance to assess issues with our Thermador microwave, and I was requesting only Carlos to be sent. I very easily was granted authorization because none of the techs sent out previously had the experience that Carlos had. He single handedly disassembled the oven unit, that others had hesitated to tackle. Carlos promptly assessed the issue, ordered the parts and today came over, installed the parts and now we have a functional microwave. Yeah!! I can not appreciate enough this gentleman's professionalism, expertise, courteousness and attention to detail. When he drives up, he wipes his feet, lays a pad on the floor where he lays his tools and item he's working on etc. That's very much appreciated. I'll tell you one thing, next time I need service on anything, I'm calling Mr Appliance and requesting Carlos; should he not be available, I'll wait. I like things done right, the first time.

Wrong item was sent. Packing slip was correct so I know I placed the order correctly but the wrong…read moreitems were in the box. No help from doing a chat, email (multiple times), attempting to call (no answer or call back), tried filing a claim with the payment processor and returning via the website. No resolution. Scam. Avoid at all costs.

My windows were layed flat on a pallet and shipped to me. The faces of the windows were damaged…read morefrom rubbing on each other all the way from Texas to California. I left three emails and a phone message. No one will return my messages.

We have used Andy's Appliance Service many years to repair our appliances. They have always been…read morepunctual, professional, and honest in their work. They are reasonable in their pricing and try to help find ways to save you money. I highly recommend them.

Terrible Buisness He works as a third party at lowes and he…read morehas been to my house three times now and has never correctly fixed the problem. He told lowes that it was 'customer abuse' instead of fixing the issue correctly the 4th time. Now I am out an $800 washer plus the $200 five year protection plan.

asked for a quote on my Whirl Washer, problem was the…read morewashing machine would go off balance while in spin. I stated to the man that came, the washing machine will wind up, up against the other wall He stated, we will have to take it in and have it diagnosed. I stated ok. $20 service fee is what was charged. Monday 06/16/2025, the recep called and stated, that the balancing shocks were going to be needed I asked ok and how about the water level. She stated yes and your charge will be $180 $20 + $180 total $200 Nothing else was brought up to my attention. There were no other issues stated during the phone conversation So late Monday afternoon, the to reps delivered my washer. And my husband received them. The rep stated to my husband, that the washer tub was no longer circular and it will need to be replaced That would be an additional $300 plus labor I stated, if I would have known that from the beginning, I wouldn't have had the washer repaired. There was a much bigger problem than what was stated. Now that I asked for my money back, they had me go into the office, just for the man accuse me of being a problematic person and pointing his finger at my face. And threatening me that he was going to black list me. So know I'm out of a washer and $200 and I am the problem? I wouldn't have to be a problematic person, if you did your job. well maybe you ain't even a certified technician. Scammer!!!!!!!!!!!!!!!!!!! Mr so called "honest person ", reviews are here to allow the consumer know how the companies work ethics are. The washer didn't even last a load of laundry, after it was "repaired ". A very expensive lesson learned. Service requested, they were poor! quality, poor! Value, poor! Recommend, NEVER!!!!!!!!!!!!!! Should've read they're reviews before calling Consumer Beware!!!!!!!!!!!!

From the owner: At Independent Technician , we specialize in reliable and affordable appliance repair services that…read moreput customers first. With a team of experienced technicians, quick response times, and transparent pricing, we make it easy and stress-free to get your appliances back in working order. Whether it's your refrigerator, washing machine, oven, or any other household appliance, we’re committed to delivering high-quality repairs with lasting results. Our friendly service, commitment to customer satisfaction, and use of only top-quality parts make us the trusted choice for homeowners who value both efficiency and integrity.