Customer service was excellent. We were in the store less than 5 minutes, couldn't find what we…read moreneeded, about to leave when an associate asked if we needed help. He assisted promptly to exactly what we were looking for!

I buy all my Stihl equipment here and get my equipment serviced here In store best ace in town…read moreevery time I walk through the door I get greeted and asked if I need any help finding anything and when I'm shopping the associates will walk by and ask if I'm finding everything ok love this ace great location and employees! Always get discount coupons and rewards. This ace is the place haha

Disclaimer: I had formerly left a great review for this place because of the helpfulness of the…read morestaff, namely Aidan and Greg, but feel obliged to update it in light of what turned out to happen as a result of the advice I was given here. Went in to buy a knife, specifically for whittling. Showed an example of the old knife I was using, have been using for around 20 years, but wanted to pass it on to my nephew and get myself a new one. Was advised that a small kershaw would be a good choice, and I paid a tidy sum (a bit over $100, after tax) for the pleasure. The very next day, the tip broke off. I went back in and it was suggested to me that the tip/profile of the knife was too narrow to be durable for whittling, especially when performing concave cuts into the wood. This was, unfortunately, something I had overlooked, having assigned in my mend a tremendous credibility to the staff who had helped me around my original purchase. I was then told that knife sales were final, and that warranty or repairs would have to go directly through the manufacturer, a process that is unhelpfully unrealistic for me because I do not have a stable mailing address and, frankly, would rather just spend my time whittling with my old knife. I just told them to keep it. Suffice it to say that I'm tremendously disappointed to have made my gregariousness and trust in expert testimony to cloud my judgment and allow myself be swindled into buying a $100 folder less fit for the task than my ~$19 gerber from the Clinton administration. Below is the old review, preserved for posterity. Excuse the fantastical grammar; I was feeling rather passionate about my positive experience when I drafted it originally. I will say that Aidan in the lumber section is still steadfast and reliable in his advice and skill in cutting fresh pine for me to whittle with. Buy wood here, but be skeptical of buying anything pricey; ESPECIALLY from a brand you've never worked with in the past. OLD REVIEW: At this very store exists a man named Greg. He's got a beard that could go toe to toe with Father Christmas himself, and a knowledge of knives that puts to shame any "master" you may find in the world of men. They would all kneel to Greg. His name might actually be Craig, actually; I could have misheard him. I'm not sure. But he's from Alaska, and you can see in his eyes wisdom that could've only been gained through a lifetime of rugged survival in such a wild, unforgiving land. He taught me how to sharpen my knife, gave me a good recommendation for a knife worth caring for in the first place, told me how to test the sharpness, and did so with an enthusiasm and passion matched only by his extensive knowledge and clear clarity of soul. So I tell you, traveler: should you ever need to slice an onion, carve a wooden block, or just have a cool knife you can show off to your nephews so they will think you are cool, make your pilgrimage to this place. Find Greg (maybe Craig. But pretty sure it's Greg?) and you will be put right on the path of enlightenment!

I love shopping local, EXCEPT when the local retailer refuses to honor their own coupon AND demands…read moreto charge ***THREE TIMES*** what the big box stores are charging for the exact same thing. What kind of sense does that make? I'm asking the ownership of this Ace to respond. Yes, I spent the gas going to a big box to save 66%! PS For the most part, the service in this store is pretty good, except for the employees working the registers who have holier-than-thou attitudes. 0/10 Would NOT recommend this store if you like to be treated with respect, fairly, and in a friendly manner.

The damn app didn't work, so they wouldn't honor a coupon that I had a screenshot of, manager says…read moreto call corporate, can't do it. Special last minute trip before closing and this is the service we get. Ridiculous! I will never come back; forced to go to big box stores instead. Stupid is, as stupid does. Home Depot here we come!

I grew up back in Chicagoland with a local ACE hardware a few blocks from home. They had literally…read moreeverything possible on the self and I always supported the locally owned business when I could. Then there is the Corona Ace Hardware. Consistently they never have anything in stock. Bare shelves everywhere. Asking about out of stock items garners the same response (we're waiting for a truck to deliver) yet the shelves stay bare month after month. I get the feeling they are trying to sell the inventory to close the business or aren't re-ordering due to cash flow problems. Either way it's rather infuriating that so much is never re-stocked. Lastly, the pricing. Again no issues supporting a local business, however this location seems to think the products are worth gold. Many items are priced double what another Ace offers them for. Don't give me the it's rural or remote BS either. 15 minutes down Houghton from I-10 isn't "remote"

I am new to southern Arizona and appreciate so much the Bisbee Ace Hardware folks. Everyone is…read morereally helpful and knowledgeable and pricing is relatively decent. They are also really nice.

Wonderful clerks and salespeople that will help you find anything you need or are looking for!read more

Well-stocked with helpful employees. location is also convenient. Good home-town business!read more

This is a well maintained and organized ACE with many employees. You'd me hard pressed to turn…read morearound without help at hand. I give them four stars rather than five because of minimal electronic cables and no work clothing other than gloves.

I purchased 3 items on 2/11/2026. One item was a table fan that didn't meet my needs. Two days…read morelater I tried to return it. The manager refused. It had not been plugged in, was not a cut item, a tool or tinted paint. I became so enraged, I threw the fan on the ground and broke it to bits. This has been my go to Ace when I am in this area during the winter time. I will NEVER return and I will spread the word that this store has very poor customer service

If you want to walk into a customer-unfriendly dead zone, this Ace is the place. Talk to the store…read moremanager and learn why. She's sent the clear message to the staff that the customer is never right. Better hold onto that receipt if you ever want to get your $5 off. They don't honor you electronically, and if you challenge the manager about it you get all but told to eff off. She blames that bad policy on corporate! Avoid this Ace. It ain't the place. Better off at the Ace store in Sahuarita or True Value in Safeway shopping center. They're actually helpful and care for their customers. Their prices and inventory are much better as well.

Terrible service. Horrible customer service when called to discuss late tree delivery. They would…read morenot refund us and would not do anything to help us. Do not order from them ever!

Zero stars is too high. Late morning a couple of days ago. Bought some lumber, loaded it on my…read moreflatbed in the designated area, courteously helped by a Home Depot employee. I prepared to secure it. A gentleman in front of me had a load on a fork lift pull out of the store so I voluntarily backed up to give them plenty of room to load his pickup truck. The customer, in Spanish, which I don't understand, in a disrespectful, demeaning tone of voice and dismissive body language that I do understand, wasn't satisfied. He acted "entitled", pulled his vehicle out of the loading area and a woman HD employee informed me I could not secure the load there and had to leave the loading area to secure my lumber, which I did. The forklift operator loaded the pickup truck when the gentleman returned to the shade, he did not move the vehicle once it was loaded but went back into the store. He left it there, unoccupied. Nobody made him move, either. I was still there. Watched it all. Brazen. In my face. From customer and employees alike. It was 96-degrees when I returned to my house around noon. He was from Sonora. I'm white. The employees were all Mexican as far as I could tell, including the gentleman who initially helped me. I left. Didn't cause a scene. Called the manager, explained the situation to her, she told me she'd get back to me, but never said when. Still waiting. Day three. I tried to locate the area manager on the internet. Found a name, no contact information. Tried the corporate web site. No directory, just pictures of happy, wonderful, Home Depot senior managers. So, here's my analysis and position moving forward. I formed an extremely negative inference based on the observed conduct and my follow-up experience. This was passive-aggressive racist bullshit and I won't tolerate it again. I have better things to do with my time than have to deal with this nonsense, but if I must, I must. Next time and every time from this day forward there will be a confrontation and if I have to call Nogales PD to act as interpreter and keep the peace, that's what I'm going to do. I hope it's seńor Sonora. Who the eff does he think he is? It's not like there are other options here. They put Foxworth-Galbraith out of business. Lowes is in Tucson or Sierra Vista. Home Depot knows there's no competition. Have a quality day, Home Depot Nogales, Arizona.