The overall quality of workmanship was very low. See the example pictures (there are many more). See detail below.
If you decide to go with Robinson, the crew supervision must be excellent, by Robinson and by you.
Nate Robinson is taking over the business from his dad. The bid process went well. We were reassured by the clarity of the contract. And then the project fell apart. We had other people repair the extensive damage.
Nate cared. The quality control of the subcontractor paint crew was clearly below standard, as if the crew never saw or understood the contract. And there was little supervision of the work to the advertised high quality Robinson brand. Nate: "I'm very disappointed to see that everything not was completed properly and that the crew we sent out did not do a good job. I appreciate you bringing this to my attention, and I want to make things right." That intent raised the rating to two stars.
Nonetheless, fixing all the damage after the fact was a burden. Work just wasn't done well. We negotiated to close the project.
Below compares contract and actual. You can see why we had confidence, very professional language.
- The contract stated "Any flaking paint will be scraped, sanded and primed. For heavy flaking a power shaver will remove all layers of existing paint to the original surface, Additional sanding will be necessary and is included." ***This was not done. We made repeated requests to have obvious flaking areas scraped and most eventually were. There was no sanding, let alone power shaving. No bare wood was primed. Some painted wood has already peeled back, six weeks later. These defects are visible on the final product.
- The contract stated "Plants near the home will be pulled back where necessary to gain access." ***We had difficulty getting the paint crew to pull back plants on the garage wall. This was on a Saturday and there was no supervision of the paint crew.
- The contract stated "Spraying is a fast and efficient way to get the paint from the bucket onto the house. Wood siding also requires a roller or brush to force the paint into the cracks and knot holes to insure that it fills those completely with paint. This will be done while the paint is wet." ***There was no rolling or brushing.
- The contract stated "A second coat will be sprayed shortly after the first coat dries, usually in 1-2 hours depending on temperature. This will build to a uniform thickness for added protection and beauty." ***There was no second coat. The entire house was sprayed with one thick coat. This is technically incorrect and a deficient application process, especially when combined with the absence of back brushing or back rolling, with the increased possibility of premature paint failure due to misapplication. No warranty extension was granted.
- The contract states "Doors if included, will be sprayed to a fine finish." ***Doors had runs and the front door had runs plus the door hardware was scratched badly. Hardware was blue taped, not removed, leaving messes.
- ***Interior and exterior areas were damaged with paint drips, overflow, paint spreading, spatter on bath fixtures, and paint on carpeting due to inadequate protection. We spent many hours cleaning hardwood floors, retouching goofs, repairing walls where the painter's tape pulled off finished work. This was all left in damaged condition. Example pictures attached.
- ***Overall project management communication was intermittent. We often had no idea what was happening each day. The absence of Robinson's supervisor contributed to this. He was on a planned vacation. Someone needed to fulfill his role especially when we agreed to have work done over the weekend. When he returned, he was instrumental and was wonderful to work with. read more