Bought a W. Cashmere green sweater from this store. Excellent quality but really oversized. The medium I bought was like a large. I could not return because they do not do returns. I will wear as a tunic over leggings. Just be sure of how an item runs before you buy. Tricia read more

First time in this store for me and I had the best time shopping there. Joanne was super helpful and kind. The selection is fantastic - high end sweaters, jeans and jackets. I purchased 2 pairs of business casual sneakers and the most gorgeous lightweight blazer - all Italian. Whomever buys for this store has great taste. read more

Just love this boutique! Amazing products... Every time I come in here I find something so amazing. I have to say best selection of ladies shoes and boots! read more

Robertson Madison - Women's Clothing Near Me - Madison, Connecticut

I love the store the staff very nice love macjean they are my favorite I sujest get one and you what to have another they are awesome read more

Robertson Madison - A macjean nice - Women's Clothing Near Me - Madison, Connecticut

I wish I could give this less than one star. I have to agree with the previous review. The items in Robertson Madison are overpriced and pedestrian, the store policies are illogical, and the owner is a needs serious schooling in customer service. The items on "clearance" in this store are the retail prices from the manufacturers online, which either means the owner is blatantly marking up items and scamming her customers or she has no idea where to purchase her merchandise wholesale. I was shopping in this store on Christmas Eve, and I asked for a specific Frye boot and was told by the owner that they didn't carry them, then I was lectured that I should go to Thomas Mann in New Haven because she couldn't carry every shoe ever made. I chose another boot from the "clearance" area and was told it was final sale. I liked them so I was willing to take the risk. Unfortunately, the person I gave them to wasn't as excited about them and wanted to see if she could exchange them the day after Christmas. When we arrived at the store, it was open but no lights were on, and two very nice and respectful sales women helped us. Another boot of the same brand and size was selected from the "clearance" area and was $20 more that the original boot. I was more than willing to pay the difference. Both of these boots were from last season, but were priced as if they were current. When we asked is we could exchange, the sales woman said she would have to ask the owner and went upstairs. She returned apologetic and said it was against store policy. I could understand it, if I wanted a refund or store credit, but this was a like for like exchange, and we had only had the shoes one day (when there were closed). Now, I will admit I was very upset when I told the sales women that the policy was harmful to the store and its relationship with its customers. However I did tell them that I knew it wasn't them and that I only wanted to them to tell the owner of my displeasure. I have never come across a business owner with policies so irrational that they effectively allowed a potentially repeat customer to walk out of their store unhappy for something that would not cost the business. We had all gotten into our car and were about to pull out of the parking lot, when the owner came running out of the building. As she ran toward the car I thought she was relenting or wanted to apologize for our dissatisfaction, or at the very least wanted to speak with me directly instead of sending her sales woman to do her work for her. When I rolled down my window she accosted us, saying we had no right to be upset and implying how stupid we were for even asking to do an exchange. The way she was standing blocked us into the spot as she continued to yell into the car. I can only imagine what she would have done if the boots were the wrong size. When I told her that the exchange we had asked for would be $20 more than the original purchase and still clear her inventory, she replied by saying, "It's not about the money." Well, if it's not about making money and clearly not about customer service, why is she in business? Next time, I will definitely be going to Thomas Mann and I encourage other shoppers to do so as well. I hope those women working there can find another, better employer because this store will not be in business long. read more

I went to this shop today in search of a pair of shoes for a wedding. I found all of the shoes to be in the way back of the store, when the last time I was in there they were in the front with a big selection. I asked a sales person where the shoes were and she very meanly said "right here". I asked if they were discontinuing their shoe line, because the store was filled with clothing and the shoe selection was small. She very rudely said "why would you think that"? I said because there are only a few shoes and more clothing and then she again rudely said "we have thousands of pairs of shoes upstairs". Never once did she ask me what I was looking for or how she could help me. She just gave me a horrid attitude. Never will I step foot in that store again. This is not the first time I found sales people unhelpful. Seriously! just pack your bags and move out if you're going to treat potential Customers like that. I was so, so upset. read more

I come to this shop each time I'm in town to see what's on sale because the prices are incredibly high ( I've seen the same shoes in NYC at boutiques for less). I've been a resident of Madison my whole childhood and what I loved about Madison is that even with the affluence, it does not affect the kind town workers. Until today. I have been eyeing a pair of wedge sandals for a long time. During the sidewalk sale they were reduced to $100. I came back through town and dropped in today to see if there was more of a sale. On the outside rack it said $49 for last pair. I went inside and there was another rack with similar shoes that said sale. A lovely saleswoman approached and I asked if they were finally on sale and she said" Yes!They are $49." I was so thrilled that I thought ,well maybe I'll buy some other things. When we got to the register the woman asked her boss ( the owner I assume and not so friendly(see other reviews) as she was working with some out of town people who were there to spend money). I was not dressed up on this day. Maybe that was the first judgement. She came over and said these are NOT $49. I said "well that's what was quoted"and the lovely sales person said that's what she thought too. The "owner" gave her a horrible condemning look and said "NO these are NOT on sale- I'd have to charge everyone that price. . . " Again I said that's what I was quoted. She made no offerings to help me with anything else or to see if there was anything else we could do, then gave ME a terrible look so I walked. I didn't want to make a scene. I felt awful. I will make sure to tell people to not waste their time. I was planning to spend more money and to come back, but this was HORRIBLE customer service. Don't waste your time. There are lovely shops in Madison that don't look down on you because of the way you look or if you ask for a sale. Shame on this lady. I feel bad for the lovely sales woman who probably got in trouble after. She should work for nicer people. read more

I must concur with the previous review. While I did not have the same experience in returning an item, I visited this boutique for the first time in late Spring and found the owner to be particularly "prickly" toward me. I live a mere 6 miles from the store, and yet the woman treated me like an "out of towner" - perhaps my car just wasn't fancy enough parked outside in her view. For whatever reason, I certainly wasn't up to her standards of someone who deserved good customer service. Anyhow, in reference to the previous review, who "bans" someone from shopping in their store...is that even legal? (I mean unless the person has stolen from you)? I feel that language alone suggests someone who has a loose grip on many things, retail law and customer service to name just a few. There are plenty of very friendly boutiques along the shoreline and in CT to make up for a poor experience like that. After all, one pays a higher price at a boutique for the "boutique experience" and for exemplary customer service. If neither of these come to pass, one is better off going to Nordstrom or a dept store. read more