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    Roberts Toyota

    2.7 (62 reviews)
    Closed Closed
    Updated 1 month ago

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    My new RAV4
    Jackie B.

    In my search for a new suv I worked with Dana Thompson from Roberts Toyota. He helped me find an suv that I loved. I was pretty set on having the two toned color with the silver. Dana was able to locate the vehicle I was searching for. He had all the paperwork ready for me when I got there so that the process was as easy as possible.

    2019 Tundra Platinum that Robert's Toyota didn't even put in the shop.  Trash Dealer.  Will never buy from again, and no one I know either.

    Bought 2019 high milage Tundra. Looked good. Told 110 point inspection performed. Tail gate shock was busted, took to tire shop because would ride rough at highway speed and found rotors shot and pads almost gone. Passenger wiper falling apart. What did they actually check? Put two tires on that didn't match the set already on truck. Worst Toyota Dealer I've ever been around. I retired Toyota and it pisses me off that a Toyota Dealer is this sorry.

    Yesterday the inner sidewall on my '24 4Runner blew out. Called Yokohama about replacement and they said take it to the dealer for inspection and if they think it's defective Yoko will replace it. I looked online before going and found numerous articles about my specific tire having sidewall failure. Service rep spent more time looking up the price of a new tire than he did "inspecting" mine. He said "that had to be hit by something" even though there is no evidence that it was. He pointed at marks on the wheel and said "something hit the wheel there"... All 5 wheels have the exact same marks on them, which are casting marks caused during production. In a sense, they could be used to deny any tire warranty because of marks made during the production process. I have several years of tire specific experience from working for Firestone; a thorough tire inspection involves dismounting the tire and examining the inner tire, he did not do this either. Less than 20 seconds looking at it, "Hit by something, sorry no warranty for you, but I can replace it for $428". That's pretty much what I expected, why warranty a tire if you can sell one?

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    5 years ago

    Skip this dealership unless you want to get scammed,unethical salesman and business procedures.

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    Business owner information

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    Ask the Community - Roberts Toyota

    Review Highlights - Roberts Toyota

    But I started looking for a car that is not very popular around here (2017 Prius Prime) and ended up talking with Roberts Toyota in Columbia Tennessee over 400 miles away.

    Mentioned in 2 reviews

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    You might also consider

    Auto Trim Design - Shoddy leather work of Auto Trim Design

    Auto Trim Design

    (4 reviews)

    On a recommendation from Bubba at Parks Motors to use Gerry at Autotrim…read moreTo get the car touched up with some new stripes. We are not and I mean not disappointed. She's back to turning heads again. Highly recommend for quality, speed, value and overall experience! Don't look anywhere else, this is the place to go!

    Review from past bc appears they started new account - Very disappointed with the failed promise…read moreand poor service delivery of this company. Bought a Jeep from dealership next door & got promise of leather seats to be installed by Auto Trim. Once installed, seats were bubbling and leather was not tight. Took it back to them and they promised to fix the the seats. Took several months to get replacement parts in & then reinstalled. Once reinstalled, they then told me bad craftsmanship was only for front seats & that back seats were not included, which all seats were done poorly. My only fault (besides agreeing to get leather seats after the fact) was to not get the repair request in writing. When the story changed at Auto Trim, I thought their word was worth something, and I was wrong. I would avoid dealing with these folks based on my exchanges over the months to fix this. If you can't avoid it, then request everything in writing so you can hold them to account of what they promise. One last note - was speaking with owner about the shoddy work that was done, and this gentleman without a word just walked away from me & claimed I was nitpicking. He ended our conversation like I was his stepchild that he disliked rather than a customer. I showed him & his staff nothing but courtesy & respect in all my dealings with them, even when they cancelled on me, didn't return my phone calls & couldn't get things scheduled as promised. I really tried to work with them & get this issue taken of, but they missed this opportunity. And after all of that, to treat me in such a poor manner, I can only assume speaks to his character & commitment as a person (& that of his business). I posted 2 pics of the backseats to show the quality of the workmanship that Auto Trim claims to be acceptable. Update - received a call back from Auto Trim within a few minutes of leaving stating they didn't like unhappy customers & were willing to try to fix backseats. However, 9 months later of following back up with no answers. Wife just got into contact with them & they told her that they lost the replacements & for her not to call back. Please look closely at the photos of the shoddy work these guys did so you'll know what they have tried to pass off as their work. What those photos show is a reflection of their lack of expertise & professionalism in the upholstery industry. I would steer clear of these guys and by extension, the Columbia Jeep Dealership for not following through on their promises to new car purchasers.

    Roberts Toyota - car_dealers - Updated May 2026

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