I can honestly say that I was astonished by this business, and not in a good way. I needed some minor body work on my Volvo and I was referred to ColorKraft by my repair shop German Performance Options in Nashville. I contacted them, sent them pictures and they provided an estimate, all very quickly. We arranged to have them pick the car up at GPO in Nashville and they would take it to Columbia and have it for about a week. I dropped the car off and waited for confirmation from them that they had picked it up. That confirmation never came so I emailed them a day later. They told me that they had picked the car up and had begun the work. When it got close to to the end of the quoted week, I contacted them again to ask if the car would be ready and they informed me that it would not be ready until the following week. Again, I had to contact them to find this out. The next week came and this time they did call me to let me know that the car would be back to Nashville, almost 5 days after their quoted estimate. No problem. Things happen. The car finally got back to Nashville and I went to pick it up. When I finally got the car (another story), I found that it was totally empty, no gas in it at all. I definitely did not drop it off that way. I literally did not think I would make it to the nearest gas station. Since this happened on a Friday, I had to wait until Monday to call GPO and I found out that ColorKraft had driven my car from Nashville to Columbia, without my knowledge or permission. That's over 100 miles round trip. I was flabbergasted. I'm still very upset that someone was driving my car without my permission or knowledge, and I shudder to think what would have happened had there been a accident. I as also pretty upset that the tech and group at GPO did not have the courtesy to tell me that the car was on empty. They had it for two days after it got back from Colorkraft doing some scheduled work also. Needless to say, I won't be using either of them again. This was very, very poor customer service. I can say that ColorKraft's work did look pretty good, but this was unforgiveable. read more