I got a flat tire and walked my bike 3.5 miles to Roberts Bicycles, the closest bike store. I was greeted by a courteous and friendly owner and a very sweet orange and white cat. The mechanic started work right away and was finished in 15 minutes. The owner and mechanic did not charge me for parts or service that I did not need!! In addition, they sold hard to find bikes such as those with banana seats. I would definitely recommend Robert's Bicycles !! read more

Expensive. Upsold for no reason. Charged different price than originally agreed on. Just needed to replace old brake pads. Was quoted $125, I said that was too much. Owner said well that includes parts and labor and we check the chain and do all this other stuff. I was in a rush (late for Dr.) so didn't argue. Wound up picking it up few days later and charged $170, $25 for parts and they only changed 1 set of pads! I complained, owner says he is insulted and would not budge 1 cent. Will buy pads for $10 on amazon and change myself next time. A shame because I would like to support local business. read more

Many years in excellent services. Tune up the bike every year. Never ever disappointed . Looking to get back into health. Exercising in good reliable dependable services. read more

Great local bike shop that's why it's been around for so long. The people you read giving it one star are idiots who don't think bicycles should cost any money. What's really unique and great about this place Is they have an awesome selection of used bicycles. I've been riding bikes for a long time and if you're thinking of getting a bike, especially for the first time, I highly recommend going with a used one you get way better quality bike for the money. It's not new but who cares. read more

Great experience from this shop that's been in the neighborhood for decades. Craig and Robert were super patient with me as I tried multiple bikes before deciding on my favorite. They also seem to have a larger selection of bikes than other bike shops in the area. And prices are comparable to online. However, you don't get to try on bikes when you buy online. Bikes are a highly personal item. Much like buying shoes. You need to go to a local shop and try them on. Please do no compare those $100 Toys R Us bikes to the ones in local shops. You get what you pay for. read more

Great experience here buying a new bicycle. I was greeted right away and in and out in about 20 mins with the perfect bike. They even carried it to my car and loaded it in for me. 10/10 experience ! Thank you! read more

Great local shop. Really helpful and they have mechanics on hand so they can adjust your bike on the spot. I recommend buying here as when you buy from a big box store they don't adjust the bike to you. Overall great experience and customer service. If you are looking for parking, park by the single family houses off Francis Lewis. Plenty of spots! read more

Great deals during holidays, they have many different type of bikes, mountain, road, etc. The repair shop seems like a scam, yeah they get the job done, but if feels like there doing the bare minimum, I got the yearly deal or something like that, and there was still stuff missing, like missing screws in the rear brake, and stuff that I didn't mention. If you are going to get that package, make sure to mention anything wrong the bike, even if it's just a minor thing. read more

Great bikes, service, and know- how. Bought my children's first trikes and bikes there. They lasted for years. Got a bike for me today. My kids are grown. So, learning to ride a bike again on a strong and well built bike from Robert. read more

I purchased a fixed gear bike from State Bicycle, but they sent me a defective fork. My front wheel could not connect to the rest of my bike, and after 2 weeks the replacement fork finally came and I took it to Robert's Bicycles They quoted me at $100 on the phone but when I brought it in, they said it would be $120 because it would be a lot of work for them. The bike was ready way before the pick up date, and when I went to get my bike I paid $108. I think their pricing is fair and they did a good job! My bike rides very smooth. My only regret was not purchasing a bike from their shop in the first place. I wish I knew about them before I placed my online bike order! read more

I came to buy a bike that I liked from the store's website. When I got into the store, a clerk told me that the samples they had on their website was outdated and they didn't carry them in the store. Not cool. Then I looked inside the store to see if there was any bike that I would want. I liked one and I placed deposit. The clerk told me to pick it up a week later to assemble and to tune it. A week later passed, and I got a call saying that the bike got sold out and they had inventory for the next high up model for additional $100 and it could be assembled and delivered the next day. I got very disappointed and irritated because they could have properly reserved my initial bike choice and delivered in a day as well. Anyways, I didn't like that I had to wait for a full week to get nothing, and I didn't want to pay extra $100 as it was outside my budget for a bike. So I ended up taking my money back and not buying anything from this store. Overall experience was A-OK read more

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Very helpful honest and fair Got my bike the next day. Would definitely recommend Love the bike I walk out with read more

Roberts Bicycles is all about the money and not about the customer. I went in to get my gears adjusted and upon returning to pick up my bike they let me know they changed the cables which was not the service that I had left my bike for. I didn't receive any call from the shop letting me know that they would be making this decision either. They then told me that if the gears still aren't changing right, I should come back to their shop to purchase a new sprocket for my bike. Conveniently, my gears were somehow changing worse than before so rather than going back to Roberts, I found a new shop, Peak Mountain Bike Pro, and had the actual service I needed done. Found out that my cable housing was rusted and Roberts never changed it, only the cables which costs me more money. Knowing that the gears would still not change smoothly, they tried to get me to come back and buy a new sprocket rather than fixing the actual problem. So grateful for Peak Mountain Bike Pro Shop! I wasn't going to write this review but while I was away this past weekend, my daughter and her friends needed air for their tires and Roberts was the closest shop to them. Unknowingly, they walked in and Roberts charged them $2 per bike. No shop charges to fill up an inner tube which should show they're always looking to make a quick buck off of anyone. read more

Very friendly and knowledgeable. My wife and I went there to get some upgrades on our bicycles and we were immediately greeted and accommodated. They made some suggestions on the upgrades/parts we were looking to get. Pricing was fair. A job well done. I would recommend this shop. read more

came in to borrow a bike pump because my rear tire looks like it doesnt have enough air in it, then the guy who works there(the dark skinned one) had a look like it is such a big deal. mad attitude for no reason lol. my guy asked "you dont have a pump?" no i do not you embicile, why do you think i came in here. i originally live in jackson heights and i was riding around flushing. when i noticed my tire looked a little flat i decided to search up a shop, and i came across roberts bicycle and i was like "this shop looks nice, why not go on a little adventure". i do have a pump at home, but at that time i just needed to borrow one out of convenience, since it was not that far from where i am and whats wrong with exploring a new bike shop right? the white guy was cool but idk wtf was wrong with the black guy man. bike shops are supposed to look out for cyclists since they are the main group that uses their services right? i aint even mad, just dissapointed. honestly that shit was funny lol. read more

I didn't purchase a bicycle here but this is the best bicycle place for northern Queens. The people are friendly, knowledgeable, and fair. Plus, they're quick! My friends had a flat and I took them here and they were able to get back on the road in a jiffy. When my son's saddle broke, I came here for a part and they were incredibly helpful. I can also tell they have a nice variety of bicycles and for all ages too. Highly recommend. read more

Very professional and knowledgeable staff who are friendly. Wide selection of bikes, parts, accessories, and they do repairs as well. Would definitely recommend. read more

Pandemic restrictions or not, these guys are taking too long. If they put one person outside their door to deal with the lines directly they could expedite the 5 minute customers vs the 25 minute customers . And this two lines crap wouldn't be necessary! And they're so cheap for not excepting their own coupons in The Clipper! For tha they basically a NO STAR operation in customer service. But the bikes, they speak for themselves they're some nice ones there. You can't buy em though, you have to put a down payment down and come back weeks later and wait on the long line all over again! The only reason to patron here is, you looked elsewhere and you couldn't find a bike. If you need accessories go to Amazon, if you need repairs trying like a shop that works on lawnmowers. Most of those guys will repair a regular bike at cost just to keep the doors for more sophisticated mechanical repairs. read more

Amazing knowledgable local bike shop. I acquired a free bike and they filled the tires and took a quick look at it to make sure it was safe on the road. They were quick, kind, and I'd absolutely go to them again. read more

I noticed when you bye a bike.When it's damaged he fixes it but doesn't let me tell you he just makes it loose so when it gets damaged again he wants you to come in and spend more money and just repeat the cycle. I suggest a different bike shop!! read more

If you want a friendly and knowledgeable staff and very great quality bikes with super fair pricing this is the bike shop for you. I learned so much from Craig and his staff and I got such a great Specialized Cannondale for such a great price. I know this bike will last for many years to come, very very happy I came here. Highly recommended!! read more

Roberts Bicycles - Roberts Bicycles is the best bike shop hands down. - Bikes Near Me - Flushing, New York

Robert's Bicycles is the bike shop I've been going to for over 7 years. Reliable mechanical work, great service, usually overnight turnaround for repairs, reasonably priced. Conveniently located right on Francis Lewis Boulevard. The Q76 bus stops 1/2 a block away. Never a problem. read more

I recently brought my sons bicycle in for adjustment as his gears where not shifting correctly. We had purchased his bicycle about two years ago and I thought that I was surely in for at least one hundred bucks worth of maintenance.... Unassumingly, I was approached by the owner who turned to my son and insisted that he probably played with some screws. He asked us to wait five minutes and that he would take care of us. He quickly mounted the bike in the back and ran his diagnostic followed by a quick and abrupt shifting of the gears. He made some additional adjustments and I was out of there in ten minutes. Feeling like I had robbed the place, I felt obliged to buy a helmet. I was very happy that the team at Roberts did not try to make a sale, instead did the right thing. This action speaks volumes about the establishment, its ownership and the level of customer service that one can expect. VIP treatment for everyone. Thank you Roberts!!!! read more

I had a blowout nearby this shop. Rear tire destroyed. Take it here or take an Uber home. I anticipated getting a generic tire and putting it on myself to get around until my tires that I happen to have just ordered from Probikekit arrived. I got the generic tire but I also got excellent customer service. They saw to my bike straightaway and offered to fix it on the spot. I decided to pay for the convenience. The gentleman who I presume to be the owner praised my ride. He knows bikes. I know this because I have a bike that only people who know bikes really appreciate. So what if the guy only gave me 60 psi of air, I was only heading home at that point. Whole deal took about 20 minutes and I was on my way getting home before the rain. Can't beat that. read more

These guys are the best in every way. Will be buying my third bicycle in the spring They are honest and reliable read more

If you are gonna trust that this bussiness does a fair job than you can trust anyone and anybody. I took a $ 300 dollars bike to be assembled. Chjarghed $100. Bad service, rude staff member who is owbner himself. Itching to rip you off with storage charge if show up 1 more than week late to pick up bike. Threatened to charge storage charge with 2 weeks over date scheduled. never called so setting you up to charge you storage charge. Leaving bits and pieced of the bike loose, so you can come back and can charge you some more. Bad service, rip off, beware. read more

My significant other had a Schwinn original (USA) mountain bike that was maybe 20 years old but kept indoors and had maybe 3 miles on it. Basically brand new condition. It was bought at Roberts brand new. She got a flat tire (probably age) and we brought it in to get a simple flat fixed. THEY LOST THE BIKE. They gave her a replacement of an older rusted out bike with bald flat tires and rusted gears as consolation after a serious argument. We have since spent over $100 trying to bring it up to standards at another (pleasant) store. How the hell do you lose a bike when that is your f***in job. Beware. read more

I'm just looking at all the bad experiences. I have been going for yrs/decades. Me and the nasty guys are alright now, BUT I KNOW WHAT YOU'RE SAYING! There was a local hardware store, in the neighborhood, been there for as long as the bike shop, a mile or so away, on Bell BLVD. i also used to frequent them for yrs. one day, im in hardware store, and my riding partner were talking, he was trying to get me to go to where he bought his bike, cause he said same thing, Roberts were NASTY! then the guys in the hardware store chimed in HARD, oh yeah, that guys a PRICK,... for yrs. I think this is what happens, when you are the only game in town for 50 yrs. BEST PRICES ON BIKES THOUGH ! Up to you. read more

I don't like that the owner posts bikes on Craigslist (Cannondales), which is a violation of Cannondale's dealer agreement.

I want to be clear right from the beginning that I've received very good service at very fair prices from the two guys who work at this shop. They've treated me very nicely, too. The 2-star rating is a result of the way I've seen them treat other customers, especially non-white younger males. A woman walks into the shop, no problem. A man walks into the shop and he's not white or, even if white if he's not 40+, and he'll get ignored, or watched suspiciously, or treated brusquely and rudely. I've seen this happen every time I've been to Roberts. The owner isn't as bad as the slightly older guy who does most of the wrenching, but he's bad enough that it makes me uncomfortable to be there. The shop itself is small with a fairly limited selection of bikes and gear. I like that it's not jammed to the hilt and there's room to walk around and browse. The workshop area is through a door behind the service desk and they don't like customers going back there. If I had a major breakdown that I couldn't handle myself and I happened to be right nearby, I'd go in and get my bike repaired. Other than that unlikely eventuality, I won't be going to Roberts again. Those two guys need to get over their prejudices and pay for some customer-service training. read more

As an avid biker who moved into bayside, I was super excited to have a bike shop near me. One day I had the misfortune of having a slow leak in my front tire. Not having me tools with me I decided to just shell out the money to get someone at this shop to just replace my tire. When I got in they looked at my tires and said it would be about an hour. No complaints there, I had time to kill and didn't need my bike back too quickly. Before I left they checked my back tire and said there was too much air in it. My tires say they should be at 80 psi, I had them at 70. He deflated my back tire a bit and took my bike in. I thought nothing of it. When I picked up my bike, it was $20. Pricy, but not enough to really complain over. Before I left o asked if they filled the tires, the guy said yeah and that I was good to go. 2 miles into my ride my front tire was flat again! My guess is they never actually filled the tire up properly. To top it off after a little examination I realized I had a small leak (pin hole size). After fixing it up myself, I have nothing but a bad taste in my mouth. I paid $20 for a tire with a leak in it, and had to bike home on a flat. If your looking for a repair shop, keep looking. Roberts is NOT the place. read more

Tldr; 2 stars because of poor customer service and a transparent bad attitude that was unnecessary. Brought a bike that needed a new crank and brake cable. Charged me $60 bucks only to get the bike back completely unusable. After they switched my pedal to the new crank it became lodged and doesn't allow me to pedal. Never had a problem with the pedal before. Only when they changed it to the new crank did it become unusable. I went back and explained to a person (who I will only refer to as the stache) how it got stuck mid ride and how it forced me to walk 2 miles with a bike I apparently just got repaired. With a disgruntled face he took the bike back and said he'd look at it and to come back in 20 min. I come back he says it's all good now. I'm assuming he did nothing because I can't even get to the end of the block before the pedal locks up. Go back again, and tell him to actually do something this time. With a snarky attitude he takes it back but I guess he tried a little bit cause after I get it back the second time I can ride it around the block a few times. I take it home, and wait till the next day to ride to school. Gets locked up again mid trip. Sonofabitch. Another 2 mile walk. I hate that guy. Long story short bought another bike from a different shop. Glad I didn't give them anymore business. read more

Just bought a bike for my daughter and myself and we're having a blast. I went to the store on a nice March Saturday afternoon and Craig found a casual bike for my daughter and an awesome hybrid bike for me. He was pleasant, to the point, gave my daughter pointers on how to ride and we walked out as happy as can be. Don't go into a neighborhood store looking them to beat Kmart prices, don't ask 100's of questions so you can use that information to buy a bike on the internet cheaper, don't think that you can get a your old bike repaired for $50. Be respectful to stores and it's employees that stay open and provide services to the neighborhood. Rude people usually get rude responses so please don't listen to the Karen's and Chad's(?) who are always complaining to see if they can get a freebie out of their moaning. Damn, you know how much my daughter was smiling after a ride in Crocheron Park today? read more

I went in to get a new tube for my front tire. I found it a bit peculiar when the man said my tire would be ready later in the afternoon because another customer in front of me had the same issue and his flat was fixed on the spot. I hate to say literally, but it was done in two minutes. So I don't know, maybe it was because I was....Asian??? Hah! Nevertheless I told the man I was in a rush. And what do you know, he took my bike and changed my flat tire in two minutes. Eh, no big deal but I felt a bit annoyed that I had to fight a little to get the same service. I probably won't come back again. read more

This place has been a neighborhood staple since I was a kid and thats along time ago :). I just recently went in there to buy my daughter and gf a bike plus I needed a bike rack. I dealt with an older man who was very business like and had the bikes set up within a half hour. Plus he assembled the bike rack and installed it on my car. Dont know what other ppl are talking about but to me thats great service. He didnt even want to accept a tip. I then went in the following day to look at road bikes and they have a decent selection. I dealt with the owner who was friendly and knowledgable. I had my eye on a Bianchi which was 1600.00 but he pointed out that the cannondale which was 1300.00 was just as good. I was a bit skeptic and unsure but I took his advice and went for it. What even better is he knocked the price down to 1190.00 and threw in some freebies. The way I look at it he could have made more money by selling me the Bianchi but he didnt and steered me in the right direction. To me thats customer service and thats why this place has been around fr so long. By the way I did some research on the bike he sold me and he was right, its considered one of the best road bikes under 1500.00. Thanks again. read more

Bought my son's bike last year from here at a friends recommendation. Price was fair, owner was a pleasure to work with, knowledgeable and friendly. Brought the bike in recently for repair, brake broke. Staff was wonderful, cost of part and labor $19 and done by the next day! Love these mom and pop stores, hard to find in neighborhoods. This place is great, will always go there for any bike purchases or repairs. read more

I just walked in there to purchase new tires , the only thing I know about bikes is how to ride them and change a flat and repair brakes. So I had a few questions and the bald guy talked to me like I am an idiot , I mentioned to him that he was being unprofessional and then his attitude changed a little bit at that point I was completely annoyed and to avoid getting into an argument I just walked out , I never write reviews but I feel like I had to this time, I felt like I was bothering them by trying to give them some business , especially at a time like this where small businesses need to be supported , but that's that I will never walk into that place again read more

Mom and pop type bicycle shop. The staff is friendly and helpful. I've actually bought 2 bikes here over the last 10 years or so, and was pleased with the purchase. One downside is that there isn't a huge selection of bikes to choose from, probably because the premises are a bit on the small size. Recommended though! read more

They should get 0 stars. Nasty, nasty nasty man at the front. I just left there and I told him I would have my husband come back and he told me GOOD CHOICE. I guess he dislikes women. He was very rude and nasty to me. I do not recommend them. There are plenty of other bike stores. They should be happy that they are so busy during a pandemic but instead they are RUDE AND NASTY to their customers. You aren't doing is a favor buddy. I'll take my business elsewhere and I'll make sure I put it on Facebook Whitestone and Bayside pages to let them know all about how your customer service is 2 thumbs down. read more

I bought a late-model bike here for $150 less than any other place in the city was selling it for at the end of the season a couple of years ago. Agree with the reviewer who commented on their straight-forward, friendly service. I've never used them for any service, other than for minor adjustments with that one purchase, so I can't comment on their repair work. Worth a stop if you are looking for a general-use bike. read more