We are snowbirds and have a place in Beverly Hills. We had a mechanical problem with our 2021 Mazda…read morebut did not know where to go for service, besides the dealership in Ocala. I saw Steve's sign and decided to stop by. I am glad I did. Eric handled everything very professionally and unlike the dealer, they did not try to push for additional tasks. Their pricing is very competitive. We are satisfied that we have found our 'go to' place for auto maintenance and repairs!

Cannot recommend Eric anymore,my wife had her transmission serviced here 3 months later it was…read moreslipping so my wife brought it back to Eric who drove the car and said it was fine now 3 more months later and she needs an $8,000 transmission. This place was great right up until its time to take responsibility for your actions and they fell flat on their faces.

It was easy to make an appointment; John was able to answer all of our questions. They performed…read morereliable work at a fair price. They also did a complete inspection on our vehicle

Craig is absolutely horrible! Malibu for a noise in the front and check engine light they didn't…read morefix anything on my car and give me a bill for $1215! Our sales guide Don was great, but their service and customer service in the service department absolutely horrible

Already reviewed this business a couple of years ago and I'm still using their services for oil…read morechanges on all three family vehicles and a lot of mechanical work. Very satisfied with all their work. Never disappointed.

Genuinely a terrible experience asked for replacement cv axle work to be done first time around for…read more1053$ after taxes as that happens turns out there cv axle was "defective" so we had to run back to the shop that we're not local to reason we went in the first place cuz past work on older vehicles when we lived nearby they were good but my brand new car heck no after the defect was claimed "fixed" the sound continued subtle but worse by the coming of months after a visit in January and phone call today ball park of 600-700 nothing could be hashed out so now I'm stuck in a deadly situation because they couldn't do it right the first time the manager is remorseless shows what kinda business owner he is quick to turn a buck but not give a ___ well you know the rest also I'm the first yelp review in years people even use this thing? If they are hopefully they see this and avoid this shop like the plague at least the cv axle issue was handled at the expense of my bearing gee thanks tell the caveman in the shop this ain't the Stone Age and you're going to directly be responsible for demise weather you accept it or not although I'm sure you'd like that!

Excellent service and personnel Outstanding!!!…read moreI would not go anywhere else! Check them out first all the services that are provided!

Always always honest, and reasonable. I have using them since we moved here to oxford... for all…read moremy car needs, today I had a problem with my golf cart tire, brought it there, fixed it, no double talking. All business should operate like these guys.

This is an update from a recent visit. Hilton was very…read moreresponsive to troubleshooting my problem that set numerous codes, but then would not indicate a failure after the codes were reset. They worked diligently to locate the problem and charged me very little in the process. I greatly appreciate their help.

Hilton automotive is the best automotive team in our north central Florida area. Honest, reasonably…read morepriced, high quality work! Been my go to automotive service providers for seven years, helping keep my oldy but goody 2010 Lincoln MKX in top performance. Don and his crew are incredibly conscientious. I don'task anymore "how much will it cost?" Service rates far below dealership hourly rates, and warranty parts and service better than any others. Praying they stay in businessfor many more years. They are a great service to our local community and much appreciated. Loyal customer

They did a super job on my 4 wheel alignment. Let me explain why .... The technician did the…read morealignment, drive the car, comes back and says it isn't to his standard. Pops that bad boy back on the rack and tweaks it more. Takes it out and drives it again ... Good to go. Just the fact that he was interested and determined for perfection sold me right there.

We've been bringing three family vehicles to Kelly's Auto for a while and were happy in the past --…read morebut recent experiences have been very disappointing - prompting our first review. We were charged quite a bit for preventative maintenance, and immediately afterward, the steering wheel started shaking -- something that never happened before. When we brought it back, we waited two days with no updates. After a long hold on the phone, we were told they found nothing wrong. Oddly, the A/C felt colder when we picked it up, suggesting a test drive may have just happened. Another vehicle took nearly two weeks just to get in. Once dropped off, they forgot we even brought it in, quoted repairs we didn't ask for, and never called when it was ready -- a recurring issue. The staff is friendly, but communication and reliability have seriously declined. It feels like they're too busy to care, and that's disappointing after being loyal customers for years.

zero stars... Had new tires installed. They failed to install the tpms sensors also used an…read moreincorrect valve stem. And double charged me for installation. After several attempts to get them to correct the issue went ignored I chose to take my car elsewhere. It's a shame people behave like this. I would never recommend this place to anyone.

Hard working workers and I felt good going here. It's a professional place that's very close and I…read moreenjoyed not having any extra struggle to go through

I took my F-150 to Family Auto Service just because I was in the area. My wife and I had just moved…read morehere and didn't know any auto repair shops. Problem was my air conditioning stopped working and we were near their shop. I made an appointment for 2 or 3 days later, brought it in and after checking it out told me it was just a leaking service valve ! They fixed it and had me on my way in 40 minutes !! They know what they are doing and are honest !! I have found a shop I will continue to bring any problems with my or my wife's vehicle to. Thank You Family Auto Service !! P.S. they could have told me anything and I would not have known ! Five out of five stars !! G.G.

dropped wife's car off to get estimate on damaged vehicle. They didnt even inspect the car wrote…read moreneeds alignment when I asked for the alignment print out he said he didn't throw it on the alignment rack when I asked how he came to that conclusion he said by eye. He knew we were having a tough time dealing with the insurance company so when I wrote a bad review he called me and threatened me saying he was willing to call my insurance company fabricate lies to make it more difficult to get the car covered & to avoid that I would have to remove the review. I'm re doing the review because these people are going to scam almost everyone that comes through their door & insurance took care of the car so go ahead and make up whatever bs you want to it's all taken care of. I have since re opened my mechanic shop 5 minutes down the road and am willing to provide free inspections To anyone who claims to have a vehicle hacked up by these guys. & to the idiot that threatened me Have the day you deserve! Go ahead and call me to threaten me again call will be recorded & legal action will be taken!