I was a first-time home buyer who was being treated badly by my bank and by the lender my Realtor suggested, so in a random moment of "what the hell?" I checked Yelp and found Roberta. I called, but didn't expect to talk to anyone, figuring, who could possibly be working at 5 on a Friday in June? Um, Roberta was - and it was pure awesome after that.
She ended up giving us lots of options (something not everyone does), and, bonus! she explained them to us. We had what I thought was a tight time frame to close (30 days), but apparently this is like years to Roberta, and she had us ready to close in about 14 days (which btw included a 4 day holiday weekend). She communicated constantly and actually took my phone calls, too -- in short, it was just great customer service at a scary time when I needed it most. She was gracious, efficient, and super-knowledgeable.
She also had the best rate and the lowest fees - go figure. I've already recommended her and i will continue to do so without reservation read more