This was our second home purchase and it was a little more complicated as we were moving across the country. Our realtor gave us Leslie's name because in his words 'every time we have a closing where she is involved the process is seamless'. Leslie was incredible to work with. She was organized, knowledgeable and, something which is equally important, accessible. Leslie understands the current market and rates, she understands the home buying process and she can answer any questions which may arise. Leslie was able to lock in a rate which was the lowest competitive rate at the time and was able do it while keeping closing cost affordable. When it came time to provide documentation and the final steps before closing, Leslie was on top of it. Most of the time she was diligently working in the background and only came to me when there were questions. At closing, the process was a simple formality. Sign the dotted line and you are done. No surprises, nothing missing, everything was seamless. Above all, what impressed with me with Leslie was ensuring we were not financing too much home. We were able to be approved for more than we needed but she was diligent in understanding our financial situation and helped up determine how much home we could truly afford (and need). Her cost projections hit the nail on the head. I won't use anyone else in the Phoenix area! read more

Leslie is phenomenal! Our real estate agent recommended her when the person we were working with before just kept dropping the ball. We financed our first home with her and she made the process very easy. She took time to go over all the options, made sure we understood and was ALWAYS available. Seriously. I think she was on vacation when we were closing but never skipped a beat. Had all that paperwork ready, organized and prepared, which is really important when your are bidding against other ppl on property. Home buying is stressful but she made it such a breeze. I have recommended her to several of my friends buying a house and will continue to use her in any future endeavors. She even sendd us happy birthday emails and letters to Santa forms every year.You are not just a number with Leslie and that makes all the difference. Highly highly recommend! read more

Leslie was an extremely valuable resource in every step of our home buying process. I first contacted her about three years ago to ask her mortgage-related questions to determine what home price range we should explore. I stayed in contact with her but did not buy a home until last month. Leslie stayed patient and always took the time to thoroughly answer all of my questions and address any concerns. When it came to actually buying our home she was an amazing resource for all things related to our purchase... even things that fell outside of the lending realm. She has a great deal of experience in all aspects of home buying, not just lending. She was careful to give facts and not opinion. And to steer me in the right direction when I needed to rely on other people/resources. Overall, she helped to make the entire transaction go smoothly and stress-free! read more

I recently completed my 2nd (purchase of new home) and 3rd (re-fi existing home) deals working with Leslie at FCFS and once again she did not disappoint. Leslie was awesome in first listening to my requirements/needs and then providing me with a variety of options. Throughout the engagement, Leslie was always available to answer my queries and very professional in dealing with those involved in the end-to-end process (e.g. Real Estate agents/brokers, Title Company, Insurance Agents, Lenders..etc). In fact, on one of my transactions, both the buying and selling real estate agents mentioned that they planned to utilize Leslie's services on future deals. I know I get high quality service working with Leslie, as well as get the most value for my dollar. read more

I have known Leslie for over 10 years and have purchased and refinanced multiple properties with her help. During a new purchase Leslie discovered my credit had taken a hit that I was unaware of. Leslie took me by the hand and walked me through each step needed to correct the issues on my credit. She made sure I understood everything and truly minimized a ton of stress and anxiety I went though. She went WAY above and beyond for me. Because Leslie took the time to unravel the my mess I was able to move forward and purchase the property after all. She is brilliant! She knows her job inside and out. I would never purchase or refinance without her! I have complete trust in Leslie! I only wish she could do my taxes too! read more

I have and will continue to recommend Leslie to everyone I meet looking to shop loans or Refi. Her customer service and overall experience is really 100% First Class, and so much better than a 5 star review. She is very knowledgable, personable and easy to work with. Leslie's service and professionalism went far and above what other lenders were offering me at the time of my purchase. With the guidance of my amazing sales agent (who referred Leslie) and Leslie, the purchase of my first home was easy and we closed very fast. She kept me informed and walked me through anything that came up throughout the entire process. Do yourself a favor and call First Class Financial Services. read more

I purchased my first home with Leslie in '13. The process was intimating at first, so much money changing hands, but Leslie walked me through the entire process step by step. She answered every question I had in a understandable way. She called with any updates regularly as well as replied to all my emails with detailed notes and examples. I have since Refi'd in '15 for a lower interest rate and PMI, again with Leslie. I plan on another Refi to remove my PMI and she is the only person I would use! WOULD HIGHLY RECOMMEND Edit- I have since Refi'd and removed PMI. Simple and happy to work with Leslie again. The next step is a second home and she is the only person I would use. read more

I have known Leslie Nilsen for 15 years and have used First Class Financial Services to purchase and refinance numerous personal and investment properties. In all of these years, and just recently once again, she has expertly delivered! Leslie is not just pretty good, she has exceptional financing skills. Even more incredible are her unbelievable customer service skills! Her level of commitment, communication, and follow-up will ensure your closing goes smoothly as planned. I have recommended her to countless family and friends, ALWAYS with positive results. Give her a chance, she's that good! - Stu R. Wilbur, CPA, CMA, MSIM, Realtor, Investor read more

Leslie is absolutely AMAZING!!! FCFS did exactly what they said .. 3.375%, a 10-year reduction, got rid of the 2nd, and for not much more than the original mortgage. Having said that, maybe another company might have been good enough to do that -- I'd like to think maybe somebody might have, but going back to Leslie, she is just SO conscientious and on top of her game, she looks at the big picture and comes up with an elegant -- and simple -- solution, and then makes it happen right away! So This is my 3rd experience with FCFS and I just cannot say enough good things. read more

Leslie is fantastic! She has completed both new and mortgage refinances for us (several) and every time she has come through with flying colors. She makes the entire process as easy as it can be and minimizes the time and energy required. Not only that, she stays on top of the market and is excellent at communicating to us what is going on throughout the process and gives us a clear picture of what our options are. She just completed our most recent refi and we are saving so much money! Hurray Leslie!! read more

Leslie and her crew are amazing! I went through a divorce and had to refinance my home, not only did I have a million other things on my mind and my life was going through big changes, she walked me through everything and explained everything. She was in constant contact with me daily, talked to my lawyers, and never pressured me or forced me into any process. If you are new to refinancing or a loan, she is a great resource, very patient and you will learn something! I highly recommend her! read more

Leslie Nilsen, is absolutly AMAZING!! She is EVERYTHING! Her knowledge of the industry and the ability to keep things on track is un heard of. She is friendly and does a fantastic job of explaining things and helping you through the stressful loan process. She has no problem working with uniqe circumstances and always goes the extra mile. She is never too busy to answer any questions or help explain things. Also has no problem giving me tips to help make the loan process easier in the future. read more

I just purchased my first home with Leslie this last Friday. She was recommended to me by a coworker who spoke very highly of her and I can see why. She went above and beyond in every way possible. She was always quick to respond to any of my questions about the mortgage process and home finance in general. The whole process was so smooth and I always felt like I was being taken care of(not to mention she got me an great mortgage with a low interest rate). She is AWESOME! I highly recommend!! read more

Working with Leslie was great from start to finish. Friendly, professional, diligent and super responsive - not to mention patient - as we went through the loan process. She works effectively via email & phone and utilizes various technologies for seamless document prep, signing and sharing. She came to closing and followed up with me after that, too. She'll definitely be invited to the eventual housewarming! I would absolutely work with Leslie again and highly recommend her. read more

Leslie indeed is phenomenal! Very concerned about everything, making sure we understood everything that was going on and available by text, email, phone call every time there was a question or concern. While our real estate dealings were truly small potatoes in the financial world, she made us feel like we were "million dollar dealers." A great experience that without her, would not have been so great! I would HIGHLY recommend her services to anyone. read more

We worked with Leslie to purchase and later refinance our current home. She is very responsive and knowledgable at communicating the challenges of home financing. She was able to answer any question we had, even if that meant researching the question and following up with us in a timely manner. She closed our loans in record time. We would recommend her to anyone looking for home financing and will definitely continue working with her in the future. read more

Leslie was a great guide through the entire process of purchasing our home. From the very beginning, she was very clear as to what we needed to provide to her and what she would handle on her end at various stages during the home buying process. Her thoroughness and exactness was astounding and much appreciated throughout the entire process. I would highly recommend Leslie to handle your mortgage/financial needs! She is definitely the best! read more

Leslie was absolutely amazing! This was my first time buying a house and she was so helpful and there for any and all questions I had! My overall experience with closing on the house was smooth and very efficient! Leslie made all of the paperwork and closing run smoothly. I can't even begin to explain how wonderful she was to work with! Would Recommend her for anyone and everyone buying a house read more

Leslie was excellent is every aspect of the process. She is always kind and professional and also very down to earth. She was great at answering our many many questions in a timely and thorough manner. I always felt like she was on our team trying her best to help us out. I first was referred to her because she has the best interest rates, and I was also really happy with her service. read more