Facility and staff are great! It took approximately 11 months for me to finish treatment. I went…read morethrough 4 or 5 temporary arches before my final set of arches. It took this amount of time to fine tune for the best fit. I appreciate that they did not try to rush me through to a final set before my gums were fully healed and they had a perfect impression for the finals! The folks who work here are consummate professionals!

Keep me waiting 20 mins in the front and 50 mins in the back.Charged my credit card when they…read moreweren't supposed to.

I first encountered Dr R's office when I would deliver their mail. I eventually went there after…read moreanother office in Lexington said I needed $10k of dental work done (as a former dental assisting student/graduate, I knew this to be untrue), so I went for a second opinion. That other place closed seemingly overnight it seems (I'm not surprised). I'd gone to a place closer to home, but didn't care for one of the employees, so I set an appointment for today with Dr R. What a great atmosphere. And the new hygienist (well, new to me), Amy, she was AWESOME. Icing on the cake was that I apparently don't need a root canal like I thought & that even with my dental training & my slight neglect, my teeth/gums are in overall good condition (yay, I can chant at the FCC match tomorrow ). A crown later, maybe, but for now, I'm good. Renni and Jessi at the desk are a joy as always!! Definitely recommend Dr Rubeling

I went Dr Richard Rubeling to resolved some major dental problems. He spend extra time in order to…read moreget all the dental work done exactly right. He is an excellent and very experienced dentist. His staff is very friendly and do a great job working with insurance companies to keep costs down.

I don't have enough kind of things to say about the dentist office…read more I have been long terrified of the dentist. From having some very difficult experiences in the past. Dr. Jones and his team of incredible hygienists have gone out of their way to help me feel comfortable, safe, and have given me as close to a pain-free experience as possible. I had to have a deep cleaning done, the hygienist had to give me eight injections, and I did not feel a single one of them. And for someone who has very sensitive gums, that's a huge deal. Partnered with my insurance, everything has been extremely affordable, and they even give you the option to get laughing gas if needed. Overall, I have had a great experience with the dentist. And I am looking forward to them, correcting my smile.

Before scheduling an appointment with this office, I encourage you to read this review. At my…read moreinitial new-patient appointment, the dentist recommended an expensive device for teeth grinding and sleep apnea. Before agreeing to move forward, I specifically asked that the office verify my insurance coverage because I wasn't sure I could afford the device otherwise. I was told my insurance would cover it and that my out-of-pocket cost would be approximately $133. Based on that information, I paid the portion they requested that day. At my next appointment, I was told I had not made that payment and was asked to pay again. After spending time searching their records, the staff eventually found my previous payment. I requested that my paperwork and receipt be corrected to reflect the payment, but I was told that wasn't necessary. The process was delayed further because I was told the lab had made the device incorrectly, requiring new impressions and additional appointments. Eventually, I received the appliance and was told everything fit properly and that no further appointments related to the device were needed. The very next morning, I received a phone call informing me that my insurance had denied the claim and that I now owed $867.60. I was told that the original amount I had been quoted was "only an estimate." Since then, I have received multiple bills and collection calls despite explaining that I relied on the financial information provided by the office before agreeing to treatment. When I visited the office to try to resolve the issue, the office manager said that the problem resulted from unsuccessful attempts to contact me. However, I have no voicemail messages or text messages from the office regarding this issue--only payment reminders. She also told me that I should have waited to speak to her instead of the claims specialist I spoke with earlier who said she would handle the issue but did not. Not only did she not apologize or take any responsibility for the problem, she rolled her eyes and sighed several times, continuing to put the blame back on to me. What concerns me most is that a coworker reported having the same experience. They also requested that insurance be verified before treatment, were given an estimated patient responsibility, and were later billed for a much higher amount after services had already been completed. My advice to anyone considering treatment here is to verify your benefits directly with your insurance company before agreeing to any procedure or device. Do not rely solely on the financial estimates provided by the office. My experience with the billing process, communication, and handling of this situation has been extremely disappointing.

they say they accept Medicaid, but they don't unless you're already an existing customerread more

After finally going in, it was decided that I needed a tooth extraction, but I had to wait for the…read moreschedule of the uk oral surgeon. They called me the day before he was going to be in on a Saturday. I wish now I didn't make an appointment. I was told that he would have to take the tooth next tooth to he was extracting also. But no. I was not in any pain before the appointment, now I think he left nerve ending on the back tooth, cracked a tooth in front of the he was extracting and while leveleraging on my bottom teeth he cracked 1 or 2 of them. I'm in so much pain and yet they can't get me in for 2 weeks.

We love it here they are so good to us. We've had cleaning's and teeth veneers done they look…read morepositively great

Arnold Family Dentistry is hands-down the best dental practice I've ever visited. From the front…read moredesk team to the hygienists to the dentists themselves, every single person is genuinely kind, welcoming, and easy to be around. Dr. Arnold, in particular, is a standout. Her approach is straightforward and honest, but still warm, reassuring, and completely patient-centered. The office itself is bright, inviting, and somehow manages to smell good instead of like antiseptic and drilled teeth (a true dental miracle). It's the rare place where you walk in a little nervous and walk out feeling taken care of. Highly recommend.

The entire office is so kind and they genuinely care for their patients! I was nervous to find a…read morenew dentist after moving to Lexington, but Dr. Couch is truly great. Everyone there has made me feel safe and cared for - I know I'm in good hands! I've had a few cleanings and fillings so far there, and each procedure has been done with excellence and without any issues. This office reminds me of going to my dentist in my small town. They are very hospitable and always take the time to get to know me!

I called this practice to inquire about becoming a patient. I was told that new patients weren't…read morebeing accepted. I understand that but the receptionist wasn't very friendly. This was surprising as reviews for this practice indicated that new patients were being accepted and that staff was very friendly . I'll keep looking.

While the care was great, they are just too busy. Had my 6 month cleaning May 2025. 10 months…read morelater, my 6 month cleaning was scheduled. However, I had to cancel due to COVID. Next cleaning available was 4.5 months later. There schedule is booked solid with no openings. I did request a manager contact me to discuss but I never got a call. Billing can be challenge. A couple times they would link my husband's account to mine. Which would be okay, but we wanted to keep them separate for HSA purposes.

More lies, yes they refunded a portion of my money, they were ordered to do so by the Grievance…read moredecision from my insurance company since it was paid by my insurance flex card. They still have not paid me the remaining balance I am owed. I was told on October 9, 2024 it would be 4-6 weeks. My insurance company was told check was mailed in December 11, I received a voicemail on December 18 saying it was mailed December 18, still nothing. I tried calling today and was put on hold for over an hour, no one came back to acknowledge me, screenshot to prove it. I got on another line and called my insurance company, they called to see what was going on, they acknowledged they STILL owed me money. It doesn't pay to get online and post lies when it can easily be proven otherwise.

tried making an appointment with insurance. The staff couldn't get my insurance to load. I sent…read morescreenshots of my insurance and PHI information. Office manager was rude to me and unwilling to look for that information I provided over a week ago. OM was claiming she was too busy to get the information provided by me from the portal. To confirm my appointment and credentials before driving to another town for care ? OM was not helpful or constructive so I requested to speak with Dentist and the office manager refused my request. if this office manager finds it suitable to treat its patients with such disrespect I believe I could receive better care else where. FYI patient care starts at the front desk

New to Versailles and needed a dentist. This was a flawless experience start to finish. Front…read moredesk, hygienist, and dentist were all great. Glad to have made the right choice with this practice.