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Robert Stern, MD

3.5 (2 reviews)

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Eye surgery

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Cleveland Clinic I Building - Cole Eye Institute - Cole Eye Institute lobby

Cleveland Clinic I Building - Cole Eye Institute

3.0(18 reviews)
5.4 km

First visit today for my daughter who's 11. Sam who got us started was awesome. He made small jokes…read moreand answered all of my questions. Dr. Mullins was awesome as well! He is really friendly and did a fantastic job with the eye exam. We will definitely continue to come here!

I came here for LASIK despite the lack of reviews for it and here was my experience:…read more The screening took about an hour, they checked my glasses prescription and did a eye exam. They have a pretty huge variety of machines and made sure to check my eye pressure, retinas, corneas, etc. After the screening I met the fellow then the doctor, both were fine, went over the various treatments they offer and why regular LASIK was the best option for me. They addressed my concerns about chronic dry eyes and halos which they explained are most common in people with dry eyes at baseline and people requiring high corrections respectively. The cost was $2400 + $300 for a new contoura corneal resurfacing option that further individualizes the correction to the shape of each person's eye and has been shown to improve outcomes in appropriate individuals. After that, I came back for a dilated eye exam where they took more maps of my eye, rechecked my prescription, rechecked my retinas, and went over the procedure in more depth. They do prescribe something to help you relax for the day of the procedure if you feel you need it. The day of the procedure went by super fast. When I was called, I got on a table with machines on each side. They numb your eyes up then put a speculum to keep your lids open, the first machine gently pushes on your eye and makes the flap in about 10 seconds. The table then moves a few feet to the other machine and your vision gets blurry when they flip the flap up. It was freaky because someone is basically using a tiny spatula on your eye but you can't feel it. Once the flap is up, you stare at a green light while the laser fires. They told me the laser recalibrates every 1/6000th of a second so you could sneeze and it'll still be spot on. They spatula the flap back in place afterwards, give you your drops, and you see them the next day. I was in the room a total of 15 mins probably. I could see decently well after the procedure but there was a white film over everything which they said was normal due to micro bubbles from creating the flap. My eyes were a little sore and teary like allergy season but this was 90% gone after 2 hours. The big thing for me was keeping up on the drops and using the artificial tears which they said was optional the first few days since you're doing antibiotic and steroid drops as well but I found it really helped with the vision clarity. My vision was recheck and they did slit lamp exams on my follow-up visits. Lights seemed a little glary and annoying for about a month but did go away and now my vision is two lines better than 20/20 and I don't need any sort of eye drops anymore. Overall I had a good experience at Cole and have had a good outcome from the LASIK. I love not having to constantly keep tabs on my glasses and would gladly do the procedure again now that I've been through it.

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Cleveland Clinic I Building - Cole Eye Institute
Cleveland Clinic I Building - Cole Eye Institute

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Retina Associates of Cleveland Inc

Retina Associates of Cleveland Inc

3.0(7 reviews)
0.9 km

I had some Medical coverage questions with respect to eye injections and out of pocket costs for…read morethose injections. Spoke to Julie from the billing department at the Beachwood site. She was so kind, helpful and caring about making sure the referral process wouldn't cause a problem with not getting the injection when my mother's new insurance coverage kicks in, in November 2026. She went above and beyond with giving me the clear insurance coverage and completed the referral request. It was a smooth and easy process.

I would never bring my mother back to Retina Associates in Westlake…read more We had a scheduled appointment on Friday and spent nearly four hours in the office for what ultimately amounted to about five minutes with the doctor. During that entire time, no one provided us with a meaningful update about the delay or gave us any indication of how much longer we would be waiting. What was even more troubling was the behavior of several staff members. Our exam room door was left open, and we could clearly hear conversations taking place in the hallway. Staff members openly mocked and criticized their supervisor, referred to by a derogatory nickname, and joked about patients who were calling with concerns. One conversation involved a patient receiving dialysis who was reportedly experiencing vision problems. Rather than expressing concern, staff laughed and joked that if he couldn't see, he probably wouldn't be driving in anyway. Another discussion involved a patient who was having an adverse reaction to eye drops or numbing medication, and the focus seemed to be on finding ways to avoid dealing with the situation themselves rather than helping the patient. The complete lack of professionalism was shocking. Patients trust medical offices with their health, privacy, and dignity. Hearing staff speak about patients and coworkers in this manner completely undermined that trust. When the doctor finally entered the room, she apologized for the delay and mentioned that they had several complex new patients. While I appreciate the apology, it did not make up for the lack of communication, the excessive wait time, or the unprofessional atmosphere we witnessed throughout our visit. Long waits can happen in healthcare. What should never happen is staff openly mocking coworkers, making insensitive comments about patients, and conducting those conversations within earshot of the very people they are supposed to be caring for. This experience raised serious concerns about the culture of this practice, and I will not be returning.

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Retina Associates of Cleveland Inc

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Skyvision Centers - Dr Darrell E White, Ophthalmologist, Owner

Skyvision Centers

3.4(22 reviews)
2.1 km

I called to ask what time my appointment was and when I called they kept me on hold for 20 without…read morecoming back to ask if I want to atill hold. I hung up after 20 minutes and they said please hold without asking me anything and kept me on hold for another 15 minutes. I called back and they just kept putting me on hold every time I called. Very rude people answering the phones. I asked for an office manager and they just said she didn't have a vm and I could leave a message. Extremely rude!! I will not be going back and hopefully they will get the front desk some customer service classes!!

We've been patients of this office for many years, and I even trusted Dr. White with my cataract…read moresurgery. Sadly, our most recent experience left us deeply disheartened. I called ahead and explained my husband might be a few minutes late for his 3:00 p.m. appointment. I was told as long as he arrived by 3:15, he would still be seen. He arrived at exactly 3:15, but the receptionist was not only rude -- she was dismissive and arrogant. She never looked up from her computer while telling him he was late and the doctor was fully booked. No attempt to reschedule was made, and the tone was anything but professional. As a Vietnam veteran, my husband deserves to be treated with dignity. After years of 5-star experiences, we'll now be looking elsewhere for our eye care. I can no longer recommend this office or Dr. White in good faith.We've gone to this office for years. I had my cataract surgery here and always gave glowing reviews. But this last visit changed everything.

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Skyvision Centers - Dr. Greg Kaye, Optometrist

Dr. Greg Kaye, Optometrist

Skyvision Centers - Dry Eye Center of Excellence

Dry Eye Center of Excellence

Skyvision Centers - Dr. Dana Griesmer, Optometrist

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Dr. Dana Griesmer, Optometrist

Robert Stern, MD - opthamalogists - Updated October 2026

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