I have been a customer of Robert Marc on Columbus Avenue for many years, both for non-prescription sunglasses as well as for prescription eyeglasses. Their frame selection is great, and their customer service is even better. The store manager, Cindy, and all the Sales Associates are friendly, knowledgeable, and always eager to assist, even if it's just for a minor frame adjustment. It's why I keep going back! read more

Fanta and Cindy went above and beyond with helping me with a pair of glasses. I probably shouldn't say this, but they helped me fix my old glasses instead of buying new ones. Friendly! Funny! kind! read more

I'm miss the great styles when it was owned by Robert Marc It was the best best store than Please bring back the archives The manager and sales people are wonderful in the store on the upper west side I miss the rose gold avatars The celebrity glasses that I would always buy besides the archives of Robert Marc I miss the Celine glasses and all the wonderful designers that were brought in here so please bring back the archives very important for your business Best Robin Gruber read more

Excellent service and very quick turnaround. Glasses with subscriptions were ready in only a few days!

I was very disappointed in the Columbus Avenue Store. I have been a loyal customer for many years. I ordered, just over two weeks ago, a pair of reading glasses. They said they would be ready in 10 business days. Not hearing from them, I made a trip to the store today, two weeks later (I have just come out at 5.45pm on Nov 14th). I am told that the glasses are not ready due to a problem with the lens (a simple reading lens of 2.50 magnification). When I asked why they did not inform me so that I would not waste a trip, I was told that they do not do that (notwithstanding they had both my cell number and my prepaid money.) So there are no procedures to tell the customer that the glasses would not be ready when promised. I have spent thousands of dollars at this store and yet, no attempt to reach out and let the customer know to save a wasted trip after being promised "in 10 business days). Just another store who does not care about their customers, and gives no consideration for the extremely high prices they charge. read more

I love Robert Marc and have been ordering my frames and lenses at the Columbus Ave location, for 15 years. Recently I placed an order for prescription sunglasses, new reading glasses and computer glasses. I worked with Natela who was fantastic and Brennan who was also amazing! I'm so happy with all my new glasses and the frames are super cool and chic. I'm very impressed with their customer service and Natela and Brennan were very helpful, fun and professional. read more

Excellent service and choice. Recommend highly. You can always return for adjustments for free.

Great selection, nice people, mostly good service. Have been getting glasses and lenses from this store for more than 15 years and have been impressed by how the stand by the glasses and lenses I have bought, adjusting and repairing them as needed for free. Only criticism is last pair of glasses I bought took meaningfully longer than represented to be ready. So, trade off is nice glasses and people vs things may take longer than salesperson tells you to be ready. Perhaps a sign of the times, I don't know whether other stores are having the same issue right now. read more

This is an outstanding place with 10-star service managed by Cindy Emma. She is a total professional, competent and gracious. Take your business here. You will be glad you did. read more

We love love our Robert Marc glasses, however we wouldn't be able to navigate all the choices if it weren't for Bevin. She has such a nice way about her and a true eye for eyeglass design. Bevin goes above and beyond to make our experience superb! My husband and I will continue our loyalty to the brand for years to come! read more

This is where my intellectual side goes to look sharper then a motha. You gotta know your way around the city. And this place is on the way around it. They sell the 2 best companies. Lunor and Dita. Just purchased 5 pairs of Ditas. What's that facts! Clean vibe. Keep it up Don't forget to tip your waitresses. read more

This review has nothing to do with their glasses and quality. This has to do with quality of service and professionalism. I walked in one afternoon to give a few pair of glasses (Robert Marc) that I no longer needed back to them for their donation program. There was one customer being helped and another (white, wealthy, older) couple who walked in at the same time as I. They were greeted first, taken care of first, and given the works. I let it slide because I figured someone would be right with me. Nope, there I was standing next to the counter for close to 10 minutes. There was an associate just standing right next to the associate who was helping the customer. He clearly saw me, but didn't bother to offer me assistance at all. I waited, because I wanted to see what they would do. Let me be clear. I was not looking at other glasses or preoccupied with something else. No, there I was, with my RM bag in hand, waiting next to the counter, being completely ignored. No-one spoke to me or offered assistance, until I finally spoke up and said that I wanted to donate these glasses. This was a crappy experience. I don't know what professionalism others are speaking of, but if you can't treat all of your customers the same, you're not a professional. read more

I love Robert Marc - just bought eyeglasses and sunglasses and my husband and daughter say they are the best I have bought, ever! Very stylish choices and the entire staff is lovely, especially Bevin -- she gives great advice to help me pick the best glasses for me. read more

I highly recommend Robert Marc NYC, 190 Columbus Ave for eyeglasses and sunglasses especially because of the Store Manager - Bevin Waxman. She is extremely professional and knows exactly what type of glasses look best on me. She has a great eye for style. In addition, my lenses are always perfectly executed for my best vision. I cannot say enough nice things about Bevin - her winning personality, attention to detail and knowledge of the product, and first rate customer care and service make for a great experience when shopping for eyewear! Who knew buying eyeglasses could be such a great experience. I have been a repeat customer because of Bevin. read more

Stylish frames and amazing customer service! I can't say enough great things about Harry and the team at their Columbus Ave store. I love my Robert Marc glasses and Harry went above and beyond to ensure that my broken glasses (got stepped on while in yoga class) were replaced immediately. Loyal fan! If you want beautiful glasses and great customer service, head straight to Robert Marc NYC on Columbus Ave! read more

This store has fantastic glasses, though they are quite expensive. That said, the customer service here is like nothing I've experienced in any other eyeglass store. Bevin, particularly, cares about customer experiences. She went out of her way to assist me after I had an issue with a pair that I had purchased. Always kind, honest and professional, she is terrific. I will keep coming here to get more glasses. read more

I can't speak more highly of my experience at the Robert Marc in the West Village. Each person who helped me took their time to listen to my wants and needs. The attention to detail from the styling, to the fitting, to the follow up was impeccable. I had never bought frames or lenses from this brand before and the number of compliments I receive about every pair - 2 regular and 2 sunglasses and 2 lens replacements of my own frames - is remarkable. Each pair is stunning and creates a different look. I am so happy I invested in myself and Robert Marc! read more

Best Eyeglass Store in NYC--Awesome Service. I buy all of my glasses from Robert Marc, they have an amazing selection and have always worked with me to help me select the perfect pair for me. Yesterday, I went in to get help with repairing an older pair I had damaged. Steaven and Natella were truly amazing. They went the extra mile (if not well beyond) to do everything necessary to fix my glasses, and were kind enough to do while I waited. Super nice and helpful, well past what was required. Made me feel really lucky to have gone in! read more

had progressive glasses made. They were not correct and i needed to have them remade. When i placed the order to have remade they would not allow me to keep the original glasses. I asked what they expected me to do in terms of being able to see especially at work and they said it was just their policy. I went back to work and told my colleagues and they too were outraged. As nurses we though this was clearly unethical. They also claimed that i called one week later to see if the glasses were ready, when i never called the store again based on them leaving me unable to see. Between not being truthful and their unethical policy, i would strongly advise never to go there. I had to have my prescription done elsewhere with a wonderful optician uptown and they could not have been nicer. read more

I have been buying glasses at this Robert Marc for over 20 years! Great glasses and great service!

I have been been using Robert Marc Opticians (West Side location) for over 10 years and have only had great experiences. The employees (I have worked with Raoul) are very knowledgeable and helpful. They are able to suggest different frames and shapes which work for me, without having to try on dozens of different glasses. Their prescription services are also prompt and accurate (I have my glasses measured each year by my opthamologist and the prescription placed in the glasses is always right-on). Basically, I am hooked. In the past 10 years, I have never purchased glasses elsewhere, and I am planning on sticking with Robert Marc in the future. read more

The service is good and attentive but I was sold a pair that stain if any sweat gets on the frames and after a single year the lenses had to be replaced and they charged to clean the stains off the ear pieces. I have had the new lens for under a month and they are scratched after normal use. $250 a year seems a bit much. Great modern frames and decent personal service but just not a good value at all. read more

I had a great experience here. Used my flex spending money to get my wife and I some new prescription sunglasses. Steaven was incredibly helpful, and we both wound up with glasses that we wouldn't have necessarily chosen for ourselves, but look awesome on us both. A great level of service, and the glasses seem extremely well made. read more

Great glasses store. Its a small little space but they have tons of frames on display. They sales staff is very helpful and are very good at steering you in the direction of a frame that fits your face well. Service was top notch from start to finish, and I was able to take advantage of a recent (albeit rare) sale that docked about $200 off the price...believe me it helped! read more

These guys really know their business. I've purchased 4 pairs here and have never been disappointed. Twice they recommended glasses that didn't seem quite right on my face but I trusted their judgment and these suggestions turned out to be my favorites. They seem to be well trained in matching your appearance with a frame selection. I made the mistake of buying my last pair someplace else and have come to regret that decision. Will not stray again... read more

I have been purchasing eyeglasses from Robert Marc since 1999. The quality is without question. They are consistent in excellent service. Bevin, in particular, was remarkable: patient, kind, sensitive, diligent, and a keen artist's eye in choosing a pair of glasses. She understood my dilemma and did not take advantage. In short, Bevin, and the staff, was thoroughly professional. It is a pleasure to be a patron of Robert Marc. read more

For individuals who have a challenging prescription, this store is fantastic. I have really severe myopia which can mean 'coke bottle' lenses and where I work, appearance really counts. Also, for someone who always wears glasses - the glasses not obscure, they're smack dab right on my face! The lenses Robert Marc made for me cost alot, but look great and were truly a work of art. When another optician looked at them, they were amazed at how thin and attractive the lenses are and could not imagine how to do the same. The lenses I purchase are really expensive , but for a medical necessity with significant cosmetic implications, they are a blessing! The only reason I don't give them 5 stars is to warn people that the lenses can be expensive, but for those of us with the need - hallelujah!!!! read more

The elegance and craftsmanship of Robert Marc eyewear is as superb as the customer service! I needed to have my sunglasses tweaked several times over the course of a couple weeks, and the staff was incredibly helpful and warm. They never once treated me like a burden and have continued to work with me as we work to find the perfect fit. While the prices are not cheat, it's incredibly reassuring to know that you are never stuck with a pair of glasses you're unhappy with. The staff truly wants you to be happy with your purchase and will work hard to ensure you that are. read more

I got my frames there this year and loved them! they were great on me and Leo was very helpful with picking out the correct frames that fit on me.. Very professional customer service, warm and welcoming. Def as good as it gets! Thanks Leo! Love my glasses!!! read more

Just awful. They had to remake my glasses many times and had a bad attitude.

I have bought many pairs of glasses from Robert Marc and this is my favorite location. Great selection and friendly staff. Bevin, my sales consultant, could not be nicer and more professional. I am there every month for my "tune up" and she makes sure that my glasses are inline. She is fantastic! Thanks Bevin.. read more

A mixed rating (5 +1) / 2 = 3). A 5 for good selection and helpful staff in selecting the right frame. A 1 for price. There are no prices on the frames. They should be priced. I usually don't buy anything that is priced. But I did. Found that I overpaid. Paid $595 for a frame I found elsewhere (later) for $425). read more

Super friendly staff. Accidentally sat on my glasses and the frame bent a little. Guy there did some adjustment and my glasses were as good as new. read more

Tried Robert Marc because it is across the street from my house and regretted it. Had to have the glasses redone several times until they got prescription right and one time they filled with a frame that was defective. Also not good advisers re: size, shape, color best for customer--wound up hating what I bought and annoyed with myself for listening to their encouragement to buy something that doesn't suit my face (my bad, but still...). Bad service exacerbated by bad attitudes Have gone back to buying glasses at Leonard Opticians and Loft Opticians instead. Both are a mile or two from me but service is infinitely better and worth the trek--those opticians are far more pleasant, better advisers, and they get it right the first time. read more

The lenses they helped me find were expensive but I loved them and have gotten many compliments. The service, however, was dismal! First I asked about getting new lenses for my old frame so I would have an extra pair. The price for the new lenses was very high but I was told I could have them in an hour when I picked up my new glasses. This turned out to be untrue and I had to wait nearly 10 days to get them. I was also told they would push the old frame to make it look great - that also never happened. All in all a very irritating experience. Not a place I would uri mend. read more

I have been using Robert Marc for years and they always exceed my expectations. The salespeople are very fashion conscious and are great consultants if you're after a certain look. My prescription is a bit challenging - invisible trifocals - and the optician always does a professional job setting the foci (foci?) The cost of your specs may be a little higher at Robert Marc than at the chain stores, but, if you can afford the upgrade, you will get what you pay for. Highly recommend. read more

I thought this place was great. I stopped in to do some casual browsing and left hooked on two pairs of sunglasses that fit my face perfectly. David was amazing! And patient. I didn't purchase yet but I would definitely go back when I decide on them! Great selection too. I like how they had optical and sunglasses. So many places say they have both but then you go in and the choices for one or the other are terrible. read more

Terrible customer service!!! if you want to sell expensive frames, you need to learn how to treat your customers accordingly and not as though they are at a cheap shopping mall. Why bother going to someone that claims to be exclusive when you can go to Lenscrafters and get Prada, Chanel, Dolce&Gabbana and have the company back up their product, and get the eyewear quickly. Don't waste your time at Robert Marc. read more

I've been shopping here for years and wouldn't get my glasses anywhere else. The staff is super helpful and friendly. They always pick out glasses that suit me perfectly! read more