I would steer clear of Pella Windows…read more My husband and I recently bought our first home and were looking to do some home improvements, as we are expecting our first baby in January, and the windows were high on our priority list. We made a post on a community FB page looking for recommendations on companies we should obtain quotes from. Pella was highly recommended, among other local contractors. We received quite a few quotes from local contractors, and finally had Pella come out as our final option. Jason K was our salesperson, and he was very thorough and pleasant to work with. He really sold us on these windows and ensured that Pella was a reputable company and that we would be pleased with the work done. Mind you, we were not looking for the cheapest bid on this project. We appreciated how highly Jason spoke of Pella and the time he took to explain everything to us. Ultimately, decided to go through with Pella (Pella's quote was around 1-2k higher than other companies). We received our quote around the end of January and signed contracts. Between the end of January and the end of May, there was no communication, other than a call from Jamie letting us know that our job was being cut from a 3-day job down to a 1-day job; I'm assuming because they overbooked themselves and needed to work around timelines they quoted other customers. On delivery day, I was told delivery was going to happen between 11:30-12:30 pm. I used my lunch break at work to ensure I was home to accept the delivery. They did not arrive until well over an hour after the scheduled time, ultimately causing me to be late back to work. One of the cranks on our casement windows was busted upon delivery, and the delivery driver demanded a check from me for the remaining payment due, which I did not have because I was unaware that they required a check. Again, due to no communication from Pella. Fast forward to install day.. I was told by Jamie that they would come to start the project around 7:30 am. The crew showed up around 9 am. So, ultimately, I'm already frustrated because to me, they were late. I talked with the crew members, and they said they rarely start projects before 9 am. It was also pouring down rain that morning with no end in sight. The crew called after about 10 minutes of being at my home and said that will have to reschedule but they had no idea how long we'd be pushed out for. I get it, rain is out of our control. But, someone could have called me that morning and rescheduled vs. the crew driving 1.5-2 hours to our home and calling it as soon as they arrived. In conversation with the crew while they were here, I was informed that they weren't going to get it done in one day, which was even more frustrating because I was told they would be able to and our project was being started on a Friday. When the job was rescheduled for the following Friday, I asked "Will this be done on the same day?" and I received a "Well, I guess we are gonna have to get it done in one day. The office workers don't know how long this kind of stuff actually takes to do." Which was not very reassuring and sounded like Pella needed to sit down and have a team meeting to sort out their communication issues. They were able to "squeeze us in" the following Friday. The crew arrives around 9 am and gets to work. I am gone most of the day at work and return around 3 pm. The crew wraps up around 4 pm, which was great considering they didn't think they were going to get it done. After the crew leaves, I check out the 9 newly installed windows (mix of casement and double-hung) and IMMEDIATELY realize they were not installed correctly. The double-hung windows would hardly open unless you put your entire body's worth of force underneath them. All of the casement windows were wobbly inside the window frame, and the locking mechanisms did not work. They were making a grinding sound when you tried to lock/unlock them. On top of improper installation, we were missing a screen for one of the windows, which we did not receive until almost two months after the install, and Pella damaged our brand new flooring throughout the main floor of our home and tried to fill it in with some sort of adhesive or filler and cover it up like it never happened. They also didn't use proper coverings when working on the interior of our home and scuffed our brand new paint in the dining room. They didn't install new flashing outside the home where they said they would. Some of the second-story windows looked warped from the outside, like they were not sitting in their frames properly. We were told the job could be accomplished in one-day and ultimately, Pella had to come back 3 additional times after the install to ensure things were repaired, causing both my husband and I to move around our work schedules. Also, during this whole drawn-out ordeal, there was little to no communication. I was told someone would call me to address the remaining amount we owed on this project afte

They recently installed windows in my house. The window quality is great but the crew that…read moreinstalled them were completely unprofessional. They even shorted out a breaker in my house and then played dumb. The salesman under-bid the job so now the company has no interest in repairing the damage their crew did to my house. I can't recommend this company to anyone, use them at your own risk.

If I could give ZERO stars, I would. This company will not stand behind their so called "No Fine…read morePrint Lifetime Warranty" We had 12 windows that were installed in 2021. After the first install, we noticed right away that several windows had glass defects - it was a painful process to get them replaced. Then we noticed in Sept 2024 that another 5 have glass defects and Roberta Reams and Tom Carmody will not return calls or return emails. We are stuck with these defective windows in a beautiful great room. Avoid this company- they are also known as Iowa's Best Windows.

Calley crew did a great job. They were timely and didn't leave until the job were done. That work…read moreincluded our Home, large Garage, and Shed.

It took me a bit to get around to this, but I had Brett, and he helped me by fixing the roof and…read morethen installing the gutters correctly. Brett knew what he was doing and explained it to me. He was very friendly and hopeful, and I appreciate that.

We have been purchasing Pella Windows and Doors for over30 years; always excellent products. Most…read morerecently we were in need of some window parts for our 30 year old home. Andy Mills, Sales Consultant, from the Cedar Rapids, Window and Door Center, was extremely helpful and got the job done and supplied the parts we needed. It is obvious to us that he takes pride in selling Pella products and making sure any service needs get top priority. He's the "go to person" for all your window and doors needs. Thanks Andy for your help. T. Curtis and M. Curtis

Professional and quick response to my inquiry and request for a quote. and offered many payment…read moreoptions. Good follow up

The team from Serenity Home Transformations installed our new replacement windows and two entry…read moredoors at our home and we couldn't be happier. From the professional and clear communication from the owner Brian at the initial bid consultation to every worker that was on my property, I felt comfortable and taken care of every step of the way. When I had some questions and concerns i called the office folks which are Brian's wife and daughter, I hung up the phone feeling like they ACTUALLY CARED about my concerns and was reassured when Brian himself came out to clear up the issue. They also even tried to help steer me in the right direction with possible grants I may qualify for for future projects, trying to save me money. All around very knowledgeable. It's been two years since the project and everything Serenity installed is in perfect working order, so I know the quality of craftsmanship is top notch. i will be having Serenity Home Transformations do any and all of my future projects.

Serenity is led by a team of people who really care. All of my interactions with them have been…read moreprofessional, and with a passion to treat the customer right. I would recommend them to anyone who wants a down to earth and professional company who will connect with you and help you get exactly what you want with your project. I think they are the best in the business.

My wife and I called and talked to three local contractors for roofing and siding. JP roofing was…read moreby far the most respectful and professional. Cristian asked us what we wanted, then we sat as he showed what his company could do. Their workers were kind and respectful of our property, and cleaned up every night when they left. Great job, the house looks very good again. J. ODay. 5 Stars for sure

Very professional, thorough, and honest. Highly recommend!! I chose this company as they were…read morehighly recommended by a family member and I was impressed with Edgar and his professionalism and integrity.