(Originally written for the BBB) Searching for people to work on one's home is a dicey business…read more When it was clear we needed a roof replacement for our Waterloo, Iowa house, like most people, I went to the Internet and did a (Google) search. My goal was to get at least three estimates for our house and optionally the non-attached garage. Several of the companies I contacted, using their "contact us" link, never responded. One company has an entirely different business name than the one listed in the search. Eventually, I got three estimates. Some people get all excited about the shingle brand and the length of the warranty and, realistically, many will never be living in the house by the time to so-called warranty expires. I was more concerned with price and reliability. Of my three estimates, Robert came in considerable lower--house and garage lower than just house alone in the other estimates. We asked him to do our roof, and since we were to be gone back East for several months, he worked us in when another customer asked for a delay. In the midst of our work, an unexpected thing happened. The found the the main/older part of the house has cedar shakes under asphalt shingle--something which should not have been done. Robert generously did not charge us for the additional labor for removal of the shake and the installation of the required sheeting (which we paid for naturally). His crew was meticulous in trying to minimize the mess and routinely cleaning the falling debris. They were quick, dedicated, and exhibited a high level of workmanship. It was a pleasure to have them do our roof and we would highly recommend them.

From the owner: Roofing, Siding, Windows…read more Products: Wooden Siding, Aluminum Siding, Soffits, Fascia, Windows, Asphalt, Steel Roofs, Steel Shingles, Wood Shingles Services: 3-Year Warranties, Free Estimates, Installation, Insurance Quotes, Remodeling, Storm Damage, Tarping, Tear-Off, Warranties, Overlays, Additions, Reshingling, Emergency Services, Custom Doors, Custom Windows, New Construction, New Roofs Brands: Pella, Andersen, James Hardie, LP Building Solutions, Malarkey Roofing Products, GAF Roofing, CertainTeed, Owens Corning

If I could give ZERO stars, I would. This company will not stand behind their so called "No Fine…read morePrint Lifetime Warranty" We had 12 windows that were installed in 2021. After the first install, we noticed right away that several windows had glass defects - it was a painful process to get them replaced. Then we noticed in Sept 2024 that another 5 have glass defects and Roberta Reams and Tom Carmody will not return calls or return emails. We are stuck with these defective windows in a beautiful great room. Avoid this company- they are also known as Iowa's Best Windows.

We purchased both windows and siding from Window Source of Central Iowa. The windows are functional…read morebut quality control is lacking at the factory. The installers that they hired did a crappy job! Tom Carmody had to personally come out and redo some of the work that they did! We had three windows replaced under warranty and that took forever to do so, or so it seemed! We also had siding installed by this company. That was a major, major, mistake! The siding workmen left a mess for us to clean up! After the weather cooled off, we discovered gaps where the siding was butted together. The ends of the siding are supposed to be overlapping. They overlapped the siding on most of the house! This is to allow for heating and cooling as the siding will expand and contract. This is normal. For some reason, the installers butted at least 6 pieces of siding and they shrink when cold leaving a 1/4" gap. Even in the summer, some gaps are visible because the installers cut the siding crooked. They also used "J" channel around the windows and doors and did a piss poor job of it! We gave the workmen with the siding company new outdoor lights to install on the front of the garage. They installed them and didn't realize (or didn't care) that the lights were crooked! One light was 6" higher than the other! So, Roberta (the office lady) said, after we complained, that they can't repair the siding because Window Source doesn't do electrical wiring. I immediately had a electrician move one of the light's electrical boxes to make both lights the same height, and install the lights. Tom Carmody told us that they would come and fix the gaps in the siding and repair the siding by the light. The siding was installed in September of 2022! Tom Carmody and Kent Reams were both here inspecting the siding and the crooked light on April 21st, 2023! I have called Roberta at the the Window Source office many (many) times and asked that Tom Carmody (or Kent Reams) return our calls. We have filed three complaints with the Better Business Bureau. The warranty windows were finally installed by Tom Carmody, one of which is crooked. So far, no return calls on the siding, no letters, no email, nothing! So we still have the gaps in the siding and a hole in the the front of the garage. The saga continues as we are now seeking legal advice! I would strongly advise anyone looking for a window or siding company to look elsewhere! Roberta gave us the company address in Reinbeck Iowa. They are actually in Cedar Falls!

Calley and crew did an amazing job. Experienced, thought and fast plus did an amazing job cleaning…read moreup.

Carlos was very personable (we enjoyed his affable demeanor). He was very well versed in the…read moreproducts and services Seamless utilizes, and he was thorough with his inspection. The only thing we noted was that there was too much company "background" info that created a rather drawn-out meeting. We would prefer to get to the heart of the issue rather than go through the "canned" spiel to get there. All in all, the information was fully provided and accurate, and we are pleased with your representative, Carlos, the process and the result.

Professional and quick response to my inquiry and request for a quote. and offered many payment…read moreoptions. Good follow up

I needed a 45 year old Pella bay window replaced. Pella had to build the whole thing and match the…read morewoodwork stain. It's PERFECT!! Cevan, Quan and Ryan took out the old one, put in the new one, cleaned everything up, including washing the new windows!! We couldn't be happier with the product or the service! Bravo.

Would not recommend to anyone! I tried to get a project done on my house to add some accent trim…read moreand a small piece of siding above the garage with installation of a new front door. When they came out and completed it, it was not the siding discussed. The front door handle was on the wrong side and the wood trim was raw wood, unfinished and unsealed and did not frame the windows completely like initially contracted. I tried to work with their daughter (project manager) to try and fix it at the lowest cost possible for them and myself but when they demanded the other half down without fixing the initial problems, her dad (the head contractor) got on the phone and literally yelled at me because they finished what was on the contract. When I said I was trying to work with what they left me, he accused me of "changing my mind" and kept referring to the contract which was a hand written list of things to do that had no descriptions on it whatsoever. I tried to explain that I was trying to work with what they mistakenly gave me again instead of demanding them to redo everything but again said it was me who was changing my mind. I've never worked with a contractor with such inappropriate, bullying behavior and I hope no one ever has to again.

Serenity is led by a team of people who really care. All of my interactions with them have been…read moreprofessional, and with a passion to treat the customer right. I would recommend them to anyone who wants a down to earth and professional company who will connect with you and help you get exactly what you want with your project. I think they are the best in the business.