My experience with Carbone HVAC & Plumbing:
We contracted with Carbone HVAC & Plumbing to install 2 heating and Air Conditioning systems in my Sandy reconstruction home.
Mr Carbone installed a high efficiency heating unit in our unheated attic after telling us that this unit would not freeze. In December 2017 we had no heat for 3 days in my second floor because the heat froze in the attic. The manufacturer's installation instructions stated that this unit should not be installed in an unheated space and that provisions should be made to protect the drainage lines.The systems were installed in 2016 and from the time the heat was stated, we had problems. Contacting Carbone was impossible. When I did spoke to Mr. Carbone, I was told to raise the temperature on the thermostat. After that I got voice mail for most of my calls. Three and one half months after my first call, his tech came to my house to try to balance the vents which did not change anything. His lead tech came in April to readjust the vents but we could not check them until November, 2017 because it was warm. After I discovered leaks in the vents while the air conditioning was running, I was told by MR. Carbone that he had leaks in his system and don't worry about it.
I filed a compliant with the Consumer Affairs from New Jersey which was transferred to the HVAC Board. The board did nothing because Mr. Carbone told them a story that he exhausted all efforts for a solution. He claimed this even though he never looked at the unit.
Mr. Carbone never registered our units with the manufacturer and we lost an 5 year extended warranty. In order to obtain this, our installation had to be registered within 60 days.
Carbone Heating is incompetent to install any systems and has no regard for his customers. The only consideration he has is to take money from from his customers and not provide service. read more