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Robert Brinks Austin

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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1 year ago

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AZ Oral Facial & Implant Surgery - Nice lobby

AZ Oral Facial & Implant Surgery

(49 reviews)

I had one of the worst medical experiences I have ever had at AZ Oral Facial and Implant Surgery…read more Upon arrival to the office, the staff directed me to a room to have a CBCT scan which I was not informed of previously or consulted with for consent. After the appointment was done, the staff directed me to an office where they demanded I pay $300 for the scan because they had determined after the fact that neither my medical insurance nor dental insurance would cover it. At no point before the scan was I told that a prior authorization for the scan had failed or that this was the amount out of pocket that I would pay. Upon complaint, I found the staff extremely hard to work with and disrespectful. Be extremely careful of this office as they are essentially scamming patients out of money by not disclosing any costs or insurance limitations beforehand.

Straight up ghosted me, never sent me records I requested, never sent me the release to even get…read morethe records sent over, never took care of insurance and waffled about the requirements that the insurance needed to get the procedure approved. They take imaging in a file format that other providers can't even open (not DICOM). Have heard from others that Dr. Shah told them that he does not like performing the type of surgery I required, which is why they stonewalled my treatment. Just be open with me next time instead of wasting 4 months of my time, during which I could have made progress on my treatment with a competent provider. Already got treatment approved by insurance from another provider in a third of the time I waited here.

Robert Brinks Austin - oralsurgeons - Updated May 2026

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