UPDATE: They stepped up their customer service BIG TIME. Bravo! Getting your frames adjusted is…read morecardinal and they are making a big effort to get to your needs ASAP. I appreciate it. I was taken care of in 5 minutes and out the door in 7. I will pay out of pocket if I can get business done fast. I am coming back now. Honest effort is rewarded.

They stopped accepting VSP (Vision Service Plan which is a insurance covering a lot of the costs…read moreand discounts on frames). They have their own plan now called VSP (Vision Savings Plan) and is $360.00 per year for their primo plan. Lake County employees and their retirees lost their benefit there and now have to travel elsewhere which is Ukiah and 40 miles away! Terrible disservice to the community everyone went there because they were good! Because of it all of Lake County can't use VSP as there are no other eye doctors that use it. Thanks Konoci View, or rather thanks for nothing.

I usually don't leave reviews but I feel like the extremely rude staff warranted one. My daughter…read morejust got a prescription for glasses from a Dr out of town as they specialize in pediatrics and issues my daughter has with her eyes. Today we went to the office to look at some children's glasses just wanting to look at their selection and see if she would like any. She is 4 and has to wear them all the time so we want her to like them and hopefully make her want to wear them. When I entered the office the front desk lady asked what I needed and was already using a rude tone. I explained that I just wanted to know if they had a selection of children glasses and possibly take a look. She rudely told me I was not allowed back there because someone was already in there. I nicely asked if there was a time I could come back and she told me appts were only on Wednesdays. The lady in the back left so I asked if I could just quickly step in the back to see if the selection was enough for us to want to make an appt and come back. She again rudely told me she would ask the lady working in that section. The lady working in the back then walked out and told me I was not allowed to go back there as they had other appts. I explained I just wanted to peek at the selection they had and did not need assistance and would not stay to try any on at that time but wanted to see if it was worth coming back. She was also extremely rude and told me they had approximately 30 pairs of kids glasses to choose from but restated I had to make an appt to even look. I would have no issues with making an appointment but their rude tone and demeanor was extremely inappropriate and uncalled for. I had read previous reviews with similar experiences but because it had been several years ago I thought maybe it would be different staff or overall experience. It was not! Save urself the rude interaction and make the drive somewhere else. My daughter was actually excited to try on some glasses and disappointed when I had to explain we couldn't try any on and would not be goin back there. If I could give zero stars I would!!

Perfectly professional office. Very happy with my glasses. Very nice selection of frames. Everyone…read moreis very nice. Why would a San Francisco resident be going to this eye doctor? I'm suspicious of that other review...

I was in desperate need of correction glasses. My old ones had fallen apart, the lenses…read moredel-laminated, and could not be repaired. After scrimping and saving to purchase a new pair, I was told about Dr. Lasher in Lakeport. I was told by two of his former clients that his office was excellent. I did not have much faith in any of the "Medical" establishment in Lake county, but he and his office are the exception. He and his staff were everything I hoped. I did not have his name, only directions to the office. I walked in without an appointment but was seen quickly. The exam was professional and precise. Within a few minutes I had my prescription and shortly thereafter I had selected my frames, decided on possible additions (transition coatings, bifocal, lens composition), paid for the package and was on my way to a celebration lunch. I applaud his fine Doctor, his attention to his profession, his colleagues, and the service to his clients. Do strongly consider seeing him for all you vision needs.

This place is a haven of modernity in a backwoods town. VERY…read moreCLEAN Very Professional Caring. I love this place so much, I have had such terrible experiences with healthcare since I moved to Lakeport, but this place is a breath of fresh air. Everyone seemed to know what they were doing, they were very patient and kind. They try to get you an appointment ASAP. The lenses are not as expensive as I would think, but the frames are a little high. But it is worth the price to have such professional service.

I went to this guy several years ago and I found him to be a real ass…read more He seems to think that all his patients are poor and can not afford to pay for quality glasses . I found it insulting. He did push contacts . . Then he pushed bifocals which turned out to be a pain. I had to hold my head up at an angle to see my computer screen.. He gets a 2 out of 10 . I Will never return

I was in search of a new optometrist for my family after our last doctor stop taking our VSP…read moreinsurance. I am so happy we found Dr. Wagner. He was able to get all three of my children appointments on the same day. Both Dr. Wagner and his assistant were friendly and kind. My children warmed up to them right away. Dr. Wagner preformed very thorough exams and even explained the images they captured of the back their eyes. They provide plenty of options of frames and fits. We were extremely happy with their selection and service totally recommend him.

When they first opened, needed to replace scratched lenses; our regular Lakeport optometrist, they…read morerefused because my eye exam was one month out of date. I had been to Kaiser recently, and knew my eyes were fine, medically, and I could see fine. So went to Mark's shop, recently opened. They said fine, just sign a waver. New lenses done in 24 hours.. Since then, I've gone back for new reading glasses. Twice I've needed frame repair. . done both times with no charge, rapidly and with courtesy. Yesterday I dropped in for a frame repair for reading glasses. They had the part. All fixed, no cost, in 10 minutes while I waited outside. The shop is totally COVID-19 compliant. . sign says phone for appointment. . but their very friendly receoptionist saw me at the door phoning and came right out, with mask. My wife goes there also and with excellent results.

Ok, yes, clean, modern office. Friendly staff. I have Medi-cal/Partnership so it is literally THE…read moreONLY PLACE I can go to get the actual glasses in lake or Mendocino counties. In Sonoma County I got my glasses for free, frameso were pretty high quality, adjustable, with about 50 choices. Here I got to choose from a very small (less than 10)assortment of frames, plastic, no adjustment, no style at all and they felt like dollar store glasses. Then they still charge you $20. Well I suppose you get what you pay for with him. So my glasses came and I started to get kind of balance or off center feelings. I look at something with an edge and it is crooked, like the edge tilts and things are asymmetrical. So I took them off and held them about 5 inches away from my face and looked again. My lenses were put in crooked, very crooked, and my bifocals are also crooked and off center. So I called and the guy who actually made them didn't seem to believe me but was nice and had me send them back to be fixed. In hindsite I will order my glasses online from now on. By the way, shipping my light plastic frames cost me another $20 and they didn't ship them. I had to call to tell them I paid for shipping. The doctor was nice enough but it all felt rehearsed. I will send them one time to see if they can get it right. Since I paid the money. Costco frames are about $90.

Went to get glasses at this place, and the eye Dr. Is a nut job, he would put the eye thing on my…read moreeyes and ask me to read the letters, before I could get one letter out he was telling me what it said. Never had a eye test like that in my life. Then my husband wanted glasses, that turned color when he goes outside, and the gave him sun glasses when we told them what they did the charged me another 795.00 dollars. PLUS THERE EYE THINGS THEY MAKE YOU LOOK THROUGH ARE WRONG AND DON'T GIVE YOU THE RIGHT VISION TEST. THE WHOLE PLACE IS A JOKE. SAVE YOUR MONEY AND FIND A REAL EYE DR. ​

I went here & had the ex put in frames I brought w me.. they were extremely kind. I had my glasses…read morein 1.5 weeks.

I have been to many optometrists and ophthalmologists over many years. Doctor Lucas of Clear View…read moreOptometric is by far superior to all the others. He is absolutely thorough in his exam. He cuts no corners and takes his time. He is a perfectionist in everything he does. His testing equipment is state-of-the-art, up-to-date, modern, and squeaky clean. I have never seen so much state-of-the-art equipment. He has spared no expense. He is very friendly and approachable. His receptionist is thorough with the vision insurance. She found coverage I didn't even know I had. Their frame selection is appealing, high-quality and ample as well as Varilux progressives, high quality lens materials, and beautiful AR coatings. I would also like to add that Doctor Lucas personally took my progressive measurements and he was so careful and precise about the measurements. In closing, well worth the trip to Ukiah or Cloverdale for such outstanding service.

Just...no...better to travel outside of Cloverdale. Made an appointment here for convenience but my…read moreprescription was way off.