Excellent service. This was only the diagnostic for what is wrong with our furnace, but he was incredibly courteous. They called to tell me he was coming, he was right on time within the window they originally gave me (and it was only a one-hour window), he was friendly, courteous, explained what he was doing and what he found. The estimate for repair is still on its way, but I am very happy with the service I have received so far. I like this guy - I like this company. Thank you, Dominic and Robbins Air! read more

I had a great experience with Robbin's. Dominic arrived friendly, energetic and thorough. He quickly diagnose and fixed my furnace. He also took the time to vacuum the inside of the furnace. I'll definitely call again for any furnace problems in the future. read more

I called Robbins Air requesting a quote on replacing my duct work. I had already had a thorough inspection of my home and knew the number of vents and amount of ducting that needed to be replaced. At the time of scheduling, the representative stated that the replacement wouldn't be a flat fee (it would be based on hours spent replacing the duct work) and they could send someone out to give us a bid on estimated time completing the work. There was no mention of any cost for them to provide this bid - only that they would need to take a look to develop that bid. The representative showed up the afternoon of November 10, 2022 and I clearly told him the work we knew needed to be done, how many ducts needed to be replaced, and offered to grab the measurements/details of the ducting that we had as a result of our inspection we ordered when we bought the home. He said he would still take a look under the house and get me a quote for the work. When he was done, he came to the door and asked for a payment of $162.26. Being 27 weeks pregnant and exhausted, I was flustered and thought maybe he performed some work while under the house, and decided to follow-up with the company for an explanation as to what I was paying for, as the invoice simply stated "Custom Amount #1" and I had not received or signed any service agreement, detailed invoice, nor had I received any communication about what I was being charged for. The representative was at our property for less than 20 minutes, 10 of which were him verifying the information I had already provided so he could generate a bid. I called Robbins Air immediately after receiving the receipt for my payment and noticing it had the "custom amount" and no details given for services provided, nor had I requested any services from the business and solely wanted a bid as I was considering 3 other HVAC companies to complete the work. The representative was very vague and told me I paid for a "service" and if I went with them, the charge would go towards my bill. I clearly stated I would not feel comfortable going with them as I did not receive any service and was not willing to move forward with a company that I felt had deceptive billing practices. I called back later and reached an individual who was either the manager or owner who was extremely abrupt, told me I paid for an "inspection". I made clear I never requested an inspection, and at no time was it disclosed there would be any charge associated with requesting the bid. She then stated that I was paying for the mileage for them to drive out. I was never told I would be charged for this, nor was I provided an estimate on a mileage charge before they offered to come and make a bid on the project. When I pointed this out, she said "well, we have your signature so that's too bad" (referencing the vague "custom amount" receipt from Square) and hung up the phone. At no point did I ever receive a service agreement/contract, any communication a charge would be associated with providing a bid with information I could have given them over the phone (but they insisted on coming out for), nor have I even received any details on this "inspection" they claim to have provided that I never requested nor did I provide any sort of consent for them performing. Additionally, while I've worked with contractors who ask for a fee if you choose not to go with them after providing a bid, that fact and any related amount is always disclosed so the customer can choose whether or not to move forward. That opportunity was never provided to me. I feel this was an extremely inappropriate method of tricking a customer into paying unknown and undisclosed fees, on top of being charged for a service I did not request, was not informed I was receiving, and did not consent to. I requested a refund from this company, but that is what resulted in the hostile response from the manager/possible owner, and I no longer feel comfortable attempting to work directly with the business to recoup the funds they collected for an alleged service I did not request. read more

Poorest customer service I have ever seen. We called and a man came out to look at the furnace we wanted to replace, he seemed very interested and said he would pass the info on to the person who figured a bid. We didn't hear anything for a week. I called and was told someone would call me back....another week went by and I called again to find out what was going on and was again told someone would call me back...several hours later I got a call from someone I assumed was the person who did bids...we had told the first fellow who came to our home we did not want a heat pump, however this guy still tried to sell us one and when we told him no, we just needed our furnace replaced he said he would get that done by Monday...nothing. I called again the next Friday and was told he would call us...nothing...finally I got a bid in my email. We called to talk about the bid and ask some questions, told he would call us back....no contact whatsoever. This was over 3 weeks. I guess they don't want to speak or offer service to people who decline heat pumps and just need a furnace replaced. Very rude, unorganized group of people. read more

My radiant floor heating went out right before a snow storm. I live 1/2 hour away from this company and when I called they set appointment for next day. The next morning they called to cancel because of icy roads, but I literally pleaded with them since I am a senior with health issues and going into 3rd day with no heat. He said "let me call you back after I talk to my guys". When he called back he said they would come but it would cost me $30 extra because of the roads, but they would leave in a few minutes. They got to my house in record time and said there were no issues with the roads. Dominic and his partner were amazing at knowing my system, and since I already had a back-up panel they were able to get it installed and up and running in no time. They did not charge me extra, and wore masks the whole time. Thank you for a great experience. read more

This business has opportunities for improvement in the areas of communication, responsiveness and customer service. At 9:20p on Friday, November 30, 2018 I called Robbins Air for after-hours service because we arrived home only to find our house extremely cold (thermostat reflected 51 degrees) and the furnace blowing cold air. The call center said Dominic would be the tech to respond and I would receive a call from him within 10 minutes. It is now 14 hours later and not a word from anyone at Robbins Air nor the call center they use to answer after-hours calls. Not what I would expect from a business in a service industry. read more

Very honest company, I called them recently for a service call, I was able to figure out the problem, they showed up, I explained that I repaired the unit, they didn't charge me at all, even commended me for figuring out the problem. Really great experience, I highly recommend this company. I plan to use them in future projects, so should you! read more

I would like to have entered a complete review of this company, but I am unable to. I had a rep come to my home on 9/11, look over our current furnace, ask and answer questions prior to leaving, but to this day (9/24) never provided me with a return call or quote. read more

Had Robbins Air come out to fix our heater, what a great job they did. Fixed the problem and the bill was a lot less than I expected. Would highly recommend them. Thanks read more

Dom came out to diagnose my heat pump that had started making noise, and said it is working fine, saved me a bunch of money. Then when I mentioned not getting any heat in one area of the house (my bedroom) he went into the crawl space, found where the ducting had come apart. After the parts came in, he fixed it, then made sure the warm air was getting spread around. THANK YOU Dom, Megan & Robbins. read more