Friday night, Heat Dome approaching and AC quits. It's the perfect storm. Parts houses are closed and tech are swamped with calls. I get it. Not their fault. There's just not an unlimited supply of service techs and parts. I called everyone. Everywhere. No one could help. I left messages at 20 companies. Most didn't call back or did not have availability. Several wished me luck finding someone.
But, then Amanda called from Robben and Sons. She explained the obvious situation of everyone needing service, but said no one could come til Monday. I was grateful. "We'll get through this together", she said.
I used to be a service tech, so I understood the position of all these companies during this unprecedented heat dome, but Amanda was professional, polite, and empathetic to everyone's situation. She explained it was also her responsibility to take care of the techs during this type of heat. That spoke volumes to me.
After confirming on Saturday, I got a text Monday morning and they showed up and fixed it. I am beyond grateful to have found a company that kept their cool in this type of heat. The techs were Dalin and Randy. Their demeanor was cool and calm as well. So nice during a hectic situation to get techs that have experience, explain what occurred, and take the time afterwards to check their work and survey the repair.
Quality and professionalism from start to finish. It was a no brainer to sign up for a service contract. I immediately did to show my appreciation and to take the worry out of finding a quality servicer next time. I liked it and I put a metaphorical ring on it.
Thank you Amanda and thank you Dalin and thank you Randy. The decades of experience show and I'm emphatically grateful to have found you. Thank for returning my call and getting our family back into our home. read more