Sadly, I'm reducing my local Bodega /Deli/gas station / Burger joint/ delivery service /convenience store down to two stars rather than four. One might ask why? Well, I'm going to explain. I spend a lot of money at the store because it is one of the only convenience and delivery service within the immediate area. I sometimes have food delivered three or four times a week and it is not cheap and that has nothing to do with my reduction and stars. It's all about accuracy of order and customer service. There are two guys that work behind the cash register that are completely rude all the time. I will give you an example, I needed to scan Powerball tickets from the previous week, I tried to use the self-scanner and it was taking forever because the scanner sucks. I ask one of the gentlemen to scan them on their main system because it would move much quicker. He immediately responded by saying "you can use the self scanner" & I told him that it wasn't scanning very well. *His reply " you will have to wait until I help the rest of the customers in line. I guess he considered me chopped liver, I am a customer and I stood in the line, apparently he believes that the request I was making of him was so absurd, I needed to wait. Next recent issues, when we order online, I order the same thing all the time two different burgers made in a very specific way. Example one of them has no lettuce tomato or pickles and nearly half of the time they still put the lettuce tomato pickle on the sandwich. The other frustrating portion is I always order mushrooms on my burger and when they are out of mushrooms they will just write on the burger, sorry out of mushrooms . I paid for those mushrooms and they are never refund to my card. It happens so often. What they should do is pick up the phone and call me and ask if I would like to substitute the mushrooms for additional cheese or something like that, if they are unable to refund it. However, this was my last straw which happened just a few nights ago. I was trying to get through to place a order via phone and when I was calling it would just be off of the hook and the phone was beeping. I finally got through two minutes after they closed orders. I told them I'd like to place a to-go order and they told me, I was too late they close 2 minutes ago. I thought this was very extreme because if I would have called 70 seconds ago I would have been fine and the fact was I was calling for the last ten minutes but their line was busy. However, nevertheless their policy is their policy. That would have been that. However, It bothered me when I went up there an hour and 10 minutes later & the girls were still behind the counter and one of them was making themselves a burger. I'm assuming they were doing cleanup. However, if they were going to be there for another hour and a half (I was in store 20 minutes and they are still their when I left) after I initially called they could have easily accommodated my order. I just let it go and I ended up spending $60 and 25 in lotto in the store, between junk food and other miscellaneous items. However, again I ran into the rude service guy he was so annoyed when I was picking out what lottery tickets. I ask him a simple question, what tickets are new? He thought it necessary let me know he needs to get back to work, I guess helping me isn't working. This isn't everyone at the store the girls behind the Deli are always fantastic. Yes, I do believe they could adopt a few policies for whenever they're out of a product, especially ordered online to either refund that customer or substitute for something else. Overall they are fantastic. Also, one of the night cashiers with the longer hair he is also very fantastic and patient. The fact is if the representatives in the store do not start being respectful all the time, I will make the extra drive and take my business elsewhere. I love to shop local and I loved support local business owners. It's not like it's cheap to order a double cheeseburger if you get all of the fixings, it's typically ten bucks and we typically do two Burgers and the delivery fee of $4 on top of it plus fries. 2 Burgers and Fries will end up being 27 or $28 plus tip. I'm not complaining about the pricing what I'm trying to communicate whenever you are spending that much money on Frozen burgers you want those Burgers to be right. We typically just let it go and scrape off the lettuce tomato or pickle, but on occasion they have mix my burger up and placed Mayo on it and they have been quick to rectify it. I would recommend this shop, the score I'm giving them is a reflection of two staff members the entire store is not like this. I decided that this would be my first review of the year and the hopes that the owner see this and make some changes. I would hate to stop supporting a local business because of two employees that can't seem to put the customer first. Currently, I will definitely continue to support the store. read more